Anyone ever get the wrong model card back from an EVGA RMA?

Nexus6

Limp Gawd
Joined
Jul 29, 2004
Messages
326
So I had to RMA my 1080ti FTW3 6696 (1569 base clock).

The card I have now identifies as a 6694 (stock clock 1480MHz/DT model) according to GPUz and Precision X. The EVGA sticker on the back says 6696.

I only just discovered this after I return shipped my old card (bad fan bearing).

lChRGti.jpg


1PUFv4m.png
 
In a way I guess I could say. Although it has been a while. I RMA'd one of my GTX660 SC's and although I got back the same model card, it had diff RAM chips on it. So one card has Samsung RAM and the other has Hynix.

My SLI has been working fine for 5-6 years now since the new card died after only a month so I guess no harm no foul.

Having a lower clock speed and an apparent sticker swap seems kinda shady to me, but I am not super familiar with the differences they use among models.

Send them an email and ask them whats up. Its not like they can take away your birthday or anything.:D
 
That's pretty interesting. They might even want to know just to prevent the issue from happening again.

too much friggin overlap.
 
I doubt it was intentional. EVGA has great customer support. Write them back and let them know.
 
they have a FREE 24/7 tech phone line (except holidays)? Why didn't you call them before posting?

That's what I thought :barefoot:

Am I crapping on EVGA? No. I'm sure it was a mistake and I'm sure they're going to fix it. It's a curious one however and I was wondering if anyone had seen anything like it.

Was it flashed with the wrong BIOS? Or did the wrong sticker get applied to the inventory? It's just interesting. Calm down. EVGA doesn't need an internet defense force.
 
Speaking from experience with my EVGA PSU RMA I doubt you would get the exact model back if its not available, just something close to it. I think their fine print details that.
 
Am I crapping on EVGA? No. I'm sure it was a mistake and I'm sure they're going to fix it. It's a curious one however and I was wondering if anyone had seen anything like it. Was it flashed with the wrong BIOS? Or did the wrong sticker get applied to the inventory? It's just interesting. Calm down. EVGA doesn't need an internet defense force.

I knew I should have wore my boots before just now coming into this thread :cautious:
 
Speaking from experience with my EVGA PSU RMA I doubt you would get the exact model back if its not available, just something close to it. I think their fine print details that.

I'd be pissed if my top of the food chain 980Ti Classified needed an RMA and I got back a lower tier SC+ or FTW...fuck that. There's a reason I spent the extra money on the top dog (directly from eVGA, at that), and I'd expect the absolute best customer service in return for paying that extra up-front cost.


Nexus6, I recommend contacting eVGA to let them know that what was sent to you is not what you purchased:

11G-P4-6696-KR (yours)
GTX 1080Ti FTW3 Gaming
Base Clock: 1569 MHz
Boost Clock: 1683 MHz
Fill Rate: 351.5 GT/s

11G-P4-6696-KR (theirs)
GTX 1080Ti FTW3 DT
Base Clock: 1480 MHz
Boost Clock: 1582 MHz
Fill Rate: 331.5 GT/s

...that's a bit of a performance discrepancy (about 5% fill rate, granted) that I recommend you not accept since it's a downgrade (that comes with a lower MSRP) vs the specific GPU you opened your wallet for.
 
Kind of related: I have a MSI that has a bad fan bearing and contacted support about it. Asked if they would just send me a replacement fan and I'll install it myself. I think RMAing is ridiculous for one fan. Nope though they won't do it. Anyone know if EVGA does?
 
They will most likely ship you the right one and give you a label to ship the wrong one back on there dime.
 
I sent off a board to them and they returned it back to me without fixing. All it cost me was time and shipping costs. I don't buy EVGA for that reason. Worthless warranty.
 
Speaking from experience with my EVGA PSU RMA I doubt you would get the exact model back if its not available, just something close to it. I think their fine print details that.

I've seen enough of this sort of thread in the past that I'm almost certain that's what happened, and that the OPs options will be limited to sending it back and hoping something closer is available when it arrives, or sending it back and waiting a while until something close enough to make him happy is available. With the 10xx series reportedly in flush inventory ahead of the next generation mode, I suspect there's a good chance they don't have that particular model on hand and short of someone sending a fixable ones back again won't at any point in the future.
 
So an update...

I have contacted EVGA, they think that it was just flashed with the wrong BIOS since the stickers on the card and the serial number all match up with a 6696 (FTW3 Gaming). They gave me a utility to flash the bios but it just fails with an incompatible hardware warning so they're doing (another) free advanced RMA.

I've had good luck with EVGA in the past and I'll probably continue to use them in the future for my video cards based on my experience with their customer service. Everyone makes mistakes.
 
So an update...

I have contacted EVGA, they think that it was just flashed with the wrong BIOS since the stickers on the card and the serial number all match up with a 6696 (FTW3 Gaming). They gave me a utility to flash the bios but it just fails with an incompatible hardware warning so they're doing (another) free advanced RMA.

I've had good luck with EVGA in the past and I'll probably continue to use them in the future for my video cards based on my experience with their customer service. Everyone makes mistakes.

Are they paying for the shipping?
 
I had 3x 1080ti hybrids fail in a month and they wanted me to pay. Those are my last EVGA cards....

I hate to say it, but fair assessment or not, with 3 that close in a row/all at once they probably decided you were abusing the cards somehow and were looking for an excuse to not do anything at all.
 
I hate to say it, but fair assessment or not, with 3 that close in a row/all at once they probably decided you were abusing the cards somehow and were looking for an excuse to not do anything at all.

Cards used for mining not covered under the warranty?
 
  • Like
Reactions: _l_
like this
I had 3x 1080ti hybrids fail in a month and they wanted me to pay. Those are my last EVGA cards....

Well to be fair, this one was clearly their fault (mislabeled product). I didn't buy the advanced RMA coverage for my card (an extra $30 at the time of purchase I believe?), so on my first (hybrid shroud problem) and second (bad fan) RMAs I had to pay to ship my cards out to them (one way). Shipping back to me was covered though.
 
I hate to say it, but fair assessment or not, with 3 that close in a row/all at once they probably decided you were abusing the cards somehow and were looking for an excuse to not do anything at all.

lol what? There’s virtually no way to abuse hybrid cards and have 3/3 die within a month of purchase. They accepted the RMA and it was actually a wide spread issue. If other users weren’t popping out of the woodwork with the same issue I wouldn’t be so bothered by them not covering shipping.

I am a stubborn asshole so I took them apart, there was somekind of grease in the AIO. I cleaned it up and have been using them like custom waterblocks. EVGA will no longer get my $$$, for GPUs anyways. I like their single rail PSUs.
 
I've nothing but top notch experience with EVGA, I could see that as an easy mistake to make. Glad to hear they got it sorted nice and quick.
 
  • Like
Reactions: _l_
like this
I've nothing but top notch experience with EVGA, I could see that as an easy mistake to make. Glad to hear they got it sorted nice and quick.

same here and I know they sometimes replace cards they know the buyer damaged (goes back to online comments I read during the GTX 260 days)
 
I've only ever had them upgrade a card to the closest when they didn't have my exact specs. I've never seen an intentional downgrade and I don't even think they could do that regardless of any fine print disclaimers (which I don't think exist, btw).
 
I had a GTX 1070 go up in a poof of fried capacitor... They replaced it with the same card.. but the new one did NOT have the samsung RAM like the one I sent in... Not the end of the world but still a slight bummer.

Better story: I had a 780ti go unresponsive for no discernible reason... EVGA replaced it with a GTX 980.

Best story: I had a modular 850watt P/S from a pre-built Cyperpower that was missing all of the other (unused) cables. They sent me out a whole wire kit completely free.

EVGA is far from perfect but I'm so far impressed.
 
Kind of related: I have a MSI that has a bad fan bearing and contacted support about it. Asked if they would just send me a replacement fan and I'll install it myself. I think RMAing is ridiculous for one fan. Nope though they won't do it. Anyone know if EVGA does?

Gigabyte did this for me, sent 3 fans when only one failed. I was really surprised but that was during 7950 debut so no mining nightmare...
MSI did upgrade both 270X to 370 4GB when I sent them (fans issue also...)

I would expect a company to match to closest which is better then said product, never a downgrade. Isn't there any law to protect customers from this ?
 
MSI did upgrade both 270X to 370 4GB when I sent them (fans issue also...)

That was a downgrade. The 270/270X were essentially rebranded 7870's with 1280 cores.
MSI "upgraded" you to "4GB 7850's" that have only 1024 cores.
 
That was a downgrade. The 270/270X were essentially rebranded 7870's with 1280 cores.
MSI "upgraded" you to "4GB 7850's" that have only 1024 cores.

You're right, I made a mistake, I checked again and I got 2x 380 4GB installed. (I should of checked first)
I replaced my 2x 7950 with those, it runs better from what I can tell but I don't play games on computer anymore anyway...

I was glad they took consideration to return 2 identical cards since I was running them in crossfire.
 
Gigabyte did this for me, sent 3 fans when only one failed. I was really surprised but that was during 7950 debut so no mining nightmare...
MSI did upgrade both 270X to 370 4GB when I sent them (fans issue also...)

I would expect a company to match to closest which is better then said product, never a downgrade. Isn't there any law to protect customers from this ?

A number of years back XFX gave me a replacement heatsink assembly for an ATI 5850 after one of the fans died.
 
Always had good service from Evga. No problems whatsoever.
I've RMA'd motherboards and video cards over the years and never a hassle.
Now, I know what I'm doing, I document my troubleshooting, save my receipts, upload plenty of photso's etc etc.

Back in the day, I used to hear stories of magical upgrades through RMA i.e. "I sent in a 680 and they sent me a 780! Evga Rocks!!" I haven't heard any of that shit in a long time but...

If you do it right on your end, I can't imagine having a problem with Evga. Not to say some haven't. Just my experience and perception.
 
Back
Top