monkeymagick
[H]News
- Joined
- Jun 22, 2008
- Messages
- 480
Merchants have a few unpleasant things to say about Amazon as the company sent out emails to its sellers of a new return policy. Starting Oct 2, marketplace sellers -- no matter their location, will be forced to refund any return requests without recourse. Some sellers are reporting the company will allow exemptions for a certain number of items. In addition, Amazon is giving some sellers the option of having customers not the return shipment of an item and issuing a "returnless refund." The policy follows Amazon's recent agreement to refund app purchases by kids.
The latest policy changes are directed at sellers who choose to fulfill orders themselves instead of using Fulfillment by Amazon. Amazon is making every effort to provide the same experience for customers regardless of whether the products they buy come from Amazon or a third-party merchant.
The latest policy changes are directed at sellers who choose to fulfill orders themselves instead of using Fulfillment by Amazon. Amazon is making every effort to provide the same experience for customers regardless of whether the products they buy come from Amazon or a third-party merchant.