Ever since I got a damaged video card from Newegg 4 years ago which was sold as 'new', I always send a message that I'm purchasing a NEW item and anything that appears opened or used will be automatically returned with a complaint sent to my credit card bank as well, and this message gets sent to amazon and all other vendors that I purchase from. Periodically I read about people here and on other forums who order stuff with the intention of just trying it and then send stuff back. While I can certainly understand if there's something wrong with the product, it does kind of bother me that they think that the merchant should have to bear the brunt of the cost of people doing that, and wind up selling the returned item as an open box discounted one just because somebody wanted to take it home and see how much they could overclock it, then send it back.
BTW, I haven't received anything used or open box when it was supposed to be new, since. Vendors apparently understand that something opened already will be returned so they don't sent it.
Send it back. YOu paid for a new one, you should get a new one.
Thanks everyone for the advice. I hate to go through the effort of sending back an item that appears to work, but like you say, I have no idea why the previous owner returned it and not all failures are obvious.
Luckily, the same SSD is on sale at Newegg, so I'm saving $35 while I'm at it!