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The Wall Street Journal has sparked another round of stories regarding Amazon customers who have been banned for making too many returns. It isn’t clear what the exact metric is, though some say that an account will be flagged if the return rate exceeds 10%.
Amazon's return policy doesn't tell customers that returning too many items can get them kicked out, but its conditions of use say the company reserves the right to terminate accounts at its discretion. "We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time," an Amazon representative said.
Amazon's return policy doesn't tell customers that returning too many items can get them kicked out, but its conditions of use say the company reserves the right to terminate accounts at its discretion. "We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time," an Amazon representative said.