• Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
    Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.

Alienware

Alienware used to have excellent, American, customer service. But now, like everyone, they've outsourced and the support is crappy as ever.

This happened before Dell bought them, too, I think.
 
Alienware dont outsource anything, not even technical or phone support, every person you are able to talk to on the phone at AW are all AW employees.
 
We have not as yet encountered any outsourced support for AW. We have encountered poor support, however :).
 
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