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7th 2001fp received.

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enyceexdanny

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This 7th one is worse than my 6th one...

Well, this seems to be my last exchange - Dell tells me that they can no longer ship any more exchanges. So my only options are to keep the 6th one (which is the best out of all so far), or send it back for a full refund + credit they already gave to me.

I would like to know if anyone here has compared the 2001fp to the viewsonic vp201. Because I would rather get a refund and shell out some extra cash to buy the viewsonic model if it has less problems.

Any information or advice will be appreciated.

Also, I am currently writing a long letter to Dell corporate offices regarding this whole situation. And in the process of creating an online petition.

Even though this whole process won't be beneficial for me, but hopefully the next person will reap some benefits.
 
Check out all the posts with "received my <insert number 1-7 here>" :)

That's just amazing. 7. Maybe your issues are caused by an incredibly bad link in the shipping chain? Less than careful Fedex guys or something.

Bad karma says go for the new Viewsonic. Looks great instore.
 
they have the vp201's in stores already?. which stores?


I don't think it's a shipping issue. I don't understand why this happened, but it did.. =(

Well, atleast my 6th one isn't as bad... So I'm most likely just going to keep this one. - unless I hear something great about the viewsonic one.

It seems that other people have this problem also, it's just that most people don't really inspect it pixel by pixel like me. I'm pretty picky when it comes to this stuff.

I do agree with you... It is amazing.. Events like this make me feel so unlucky. I think i'm just a unlucky person... pffft..~ These incidents have been happening for a while now. First with amazon.com and now dell..... grrr what's next?.



:(
 
Uh, just one thing comes to mind after reading this post. If you think Dell's return policy is bad, perhaps you better read the fine print of other places first. Last I checked, most places that sell LCD's allow between 3-8 Dead Pixels and even more subpixels (10+) before they will exchange it for another one.

The fact that you exchanged 7 already just blows me away. But thinking your going to get a better deal from another company is kinda Insane. Like I said, read the fine print before you buy an LCD from someone else.
 
Originally posted by Powerhouse2k
Uh, just one thing comes to mind after reading this post. If you think Dell's return policy is bad, perhaps you better read the fine print of other places first. Last I checked, most places that sell LCD's allow between 3-8 Dead Pixels and even more subpixels (10+) before they will exchange it for another one.

The fact that you exchanged 7 already just blows me away. But thinking your going to get a better deal from another company is kinda Insane. Like I said, read the fine print before you buy an LCD from someone else.
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Dell's dead pixel policy is the same, he's taking advantage of our 30-day customer satisfaction guarantee instead. I suggest you take a look at viewsonic (or the retailer you purchase from) return policy. . . if you get a lemon, you might not get to return it unless it's got 7-10 dead pixels. You could get stuck with 6-9 :eek:! Keep the best Dell you have, rub out the bad pixels.
 
I don't have much problems with a couple of dead pixels. It's the backlight issue I'm worried about.

I've been carefully inspecting the monitor and it seems that the manufacture quality is mediocre at best. The enclosure doesn't even seem to totally fit the panel. (if you read my other post, I have stated the reason for that)

The fact that I've exchanged it 7 times blows me away too. Do you think I want to exchange it so many times? but what can I do if i'm not satified with the monitor? I can't just accept it and forget about it.

I'm not looking for a better deal from a different company. If you read my post in detail, you'd notice that I said that I would rather pay more if they're better quality.

There's approximately $200-$300 difference between the 2001fp and other manufacturer's offerings and I don't think they price is that much higher for no reason.

and FYI, I know that other companies have dead pixel policies. I don't know what I've said for you to mention dead pixels when I didn't even mention dead pixels in this post.
Also, I never said Dell's return policy is bad. Please don't put words in my mouth.
You need to consider the fact that "most" other companies don't send out defective monitors more than once. Even Dell tech support rep admitted that people have been calling in regarding the same problem. So if a company is offering less than stellar product, of course they need to back that up with a much more relaxed return policy.
 
Oops, it was another Viewsonic model I had seen.

I'm picky as well, I did the test from the web site floating around and found a dead subpixel only viewable on an all red screen and lower right. I can't see it at all and look for it to magically appear and piss me off.

I think you're within your right to take advantage of Dell's return policy. They're mail-order . . . . . If they want people's business that are "picky" then they accommodate. I think Dell does a great job of this, so they get my business.

Comparing company A to company B just to say, well compared to B, A is much better cuz B sucks. Is not something that weighs heavily in my logic. I want A cuz A is worth my XXX amount of money.

True about defects with this monitor. It's sparingly that I've ever heard of other LCD's have that many dead pixels or especially the back light issue.

I wonder what would happen if you pressed the issue with Dell. Backlight issue could be a lot worse than a couple dead pixels.
 
I have just completed typing up a formal letter to dell executive offices. I'm going to mail it out in a few days, and I'll follow up with their response.

I've stated all the problems I can think of, regarding their product, customer support and Dell itself as a whole.
So we'll see what they think of it... :rolleyes:

And if the response isn't satisfactory , I'm going to forward my original letter + their response to BBB
 
I got a good one on my first try, no dead pixels, no backlight issue etc.

You don't have a case with the BBB. They let you return and exchange a product you CHOSE to buy 7 TIMES!!! That's unheard of. The BBB might actually give them an award. It's not like they refused to refund your money....what grounds are you reporting Dell to them on?
 
Well, the way I'd get around a local vendor who doesn't allow LCD returns unless it has "x" number of bad pixels is demand they unbox it right there and power it up and show it to me.

If they want to sell a $1000 LCD, they'll damn well let me plug it in and verify for myself it works before I pay for it and take it home.

And should it mysteriously develop bad pixels right after I bring it home and I want to exchange it, that's a simple matter of making ALL the pixels go out by loosening a wire or two inside the case. "Ooops! It suddenly went out on me! New one, please."

You think a retailer is going to open up an LCD case? Nope, they're going to RMA it back to their distributor or manufacturer for a credit.

There's almost always a way to beat retailers at their own game. Buy a product and it breaks after their return policy ends and they give you crap about it? Buy another new one, put the broken one in the box, return it, and get your money back. As long as they don't check serial numbers, and they have some kind of money-back return period, you're golden.
 
Well, my second 2001 fp arrived today. No dead pixels, no real backlight issues.

Honestly, Dell's support policy is great, its just that the outsourcing isn't so great. What would have been a 5 minute call to a US salesman ended up as a 3 hour call, but overall I won't need to call them again.

Would I recommend the 2001 fp? Of course. Dell's exchange & return policy is second to none.
 
Originally posted by csorrows
And should it mysteriously develop bad pixels right after I bring it home and I want to exchange it, that's a simple matter of making ALL the pixels go out by loosening a wire or two inside the case. "Ooops! It suddenly went out on me! New one, please."

You think a retailer is going to open up an LCD case? Nope, they're going to RMA it back to their distributor or manufacturer for a credit.

There's almost always a way to beat retailers at their own game.
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It's called fraud, and you go to jail for it.

The following is not for the original poster, just this guy.

If you buy a car and the maker's policy says "No returns unless 3 doors fall off" -- you are entering into a contract with that company to not return the car unless 3 doors fall off. If you don't like that sort of thing, which most people wouldn't, you DON'T BUY IT FROM THEM.

IF you buy an LCD from a company who says, you cannot return it unless there are 1,000 dead pixels, you enter into the same contract. If you don't like it, DON'T BUY IT FROM THEM.

If you manually remove the doors to the car, or screw up the LCD on purpose and attempt to return it under the aforementioned guidelines, it is FRAUD.

If you guys (not commenting to the original poster - someone else mentioned dead pixels and I assumed (whoops) that you must have mentioned pixels in one of your other threads that I had not read) don't want a monitor that could have up to X dead pixels with no return, save your money for a company that has a better policy, whenever they arrive. If you enter into that contract, you LOSE ALL RIGHTS TO WHINE AND COMPLAIN when you have less than X dead pixels.
 
There's almost always a way to beat retailers at their own game. Buy a product and it breaks after their return policy ends and they give you crap about it? Buy another new one, put the broken one in the box, return it, and get your money back. As long as they don't check serial numbers, and they have some kind of money-back return period, you're golden.
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Bad "illegal" idea they can trace it back to you if you used a credit card, and next thing you know your on your knees in front of a big burly dude behind bars. And who do you think ends up paying for your bad morals, everyone does.
 
Originally posted by badasspenguin
I got a good one on my first try, no dead pixels, no backlight issue etc.

You don't have a case with the BBB. They let you return and exchange a product you CHOSE to buy 7 TIMES!!! That's unheard of. The BBB might actually give them an award. It's not like they refused to refund your money....what grounds are you reporting Dell to them on?
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I don't understand why some people make it seem like Dell's being a saint and doing customers a huge favor by replacing the "defective" merchandise 7 times.

If a company manufactures and sells its product to customers and they're not satified with the product, the company is obligated to exchanged it until the customer is satified.

That's funny.., BBB give them an award? For selling a product that has some issues to the comsumer and then exchanging it many times for the product with the same or worse problem?

You need to think about the big picture here. not just the fact that Dell has replaced my monitor 7 times. There is a reason Dell is willing to replace it so many times and eat the cost of overnight shipping. and it's not because they're feeling generous. Come on..

Well, I've mailed my letter to their corporate offices. So I guess all I have to do is wait and see.
 
If you've gotten 7 defective units already, why would you keep believing in the product and keep trying to get that "perfect" unit? That right there doesn't make sense. You've now discovered that the overall quality of the unit is suspect with your display doesn't line up with the case edges observation. You're being highly rational in everything except your persistence to buy the product itself at this point. IMHO.
 
Originally posted by enyceexdanny
I don't understand why some people make it seem like Dell's being a saint and doing customers a huge favor by replacing the "defective" merchandise 7 times.

If a company manufactures and sells its product to customers and they're not satified with the product, the company is obligated to exchanged it until the customer is satified.

That's funny.., BBB give them an award? For selling a product that has some issues to the comsumer and then exchanging it many times for the product with the same or worse problem?

You need to think about the big picture here. not just the fact that Dell has replaced my monitor 7 times. There is a reason Dell is willing to replace it so many times and eat the cost of overnight shipping. and it's not because they're feeling generous. Come on..

Well, I've mailed my letter to their corporate offices. So I guess all I have to do is wait and see.
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See, that's just it. They aren't gipping you in anyway. There are plenty of people that are satisfied and got perfect monitors. You CHOSE to buy a product from them, you didn't have to, and after you DID buy it they are giving you OPTIONS. And the company isn't obligated to exchange it forever, as long as they refund your money at some point. I really don't see your point, there are tons of companies out there, big and small that make mediocre products and sell them to people at average prices.
 
Originally posted by enyceexdanny

That's funny.., BBB give them an award? For selling a product that has some issues to the comsumer and then exchanging it many times for the product with the same or worse problem?

You need to think about the big picture here. not just the fact that Dell has replaced my monitor 7 times. There is a reason Dell is willing to replace it so many times and eat the cost of overnight shipping. and it's not because they're feeling generous. Come on..

Well, I've mailed my letter to their corporate offices. So I guess all I have to do is wait and see.
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Remember Windows 95? It had some issues that never got fixed. No recall, no free exchanges or fixes.

Do you know the failure percentage formulas that car manufacturers use before the initiate a recall?

I am not arguing with you on the Dell ideal - I wanted the best for my money too, but, for some people things will never be "good enough." Nobody complained about the ghosting in older LCDs. . . don't blame it on "technology" -- if it's not perfect, don't sell it is the cry in this thread. Creative Labs products have compatibility issues in Win2k and XP. . . you don't see them exchanging anything (let alone fixing things).

Oh well. I agree you should get what you paid for -- I hear you on the backlight problem. I am still ONLY addressing the extra points that you offer, and not your specific problem (as far as I am informed about it).

Yes you get what you pay for, no nothing's ever perfect, but most companies don't do anything about it. Dell offered to do so without anybody asking, and that is admirable. Rather than a "sorry we're still developing it, buy the 3001FP in a few years", they say "sure we'll take it back to make sure you're happy." Well, if you're not happy by the seventh monitor, buy from somewhere else (return to my last post in this thread about company policies).

[Edit for clarity:] At the price you got the monitor, they didn't make much money -- at the rate they they provided free shipping initially, and for each replacement to and from you. . .they're not even making half what they spent on the monitor. They've probably also given you a discount at this point or a partial credit ( - more $). And they volunteered to do all of that. Oh well, I don't think most people would have gone 1/4 that far. . .that's why I think other people are praising Dell.
 
Originally posted by I'm the Dude, man
IMHO.
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Great name. If anybody peed on my rug, I would definitely RMA it to Dell and get a new one.

-back on topic-

You penguin and I seem to be inadvertantly hitting the same points. . . we concur.
 
*sigh*

I give up... I am not trying to argue with anyone. Each person has different views regarding such issue. So it would be a never ending process if we keep discussing this subject.

I don't understand why people are making this bigger than it is. I am just voicing my opinion. Others may not agree with what I say, while some agree.

For you it may be easy to just buy it from somewhere else after so many tries. but for me it's not, I've wasted 3 weeks of my time and effort trying to get a monitor that'll satify me. And if I just quit and get a refund, all that time has gone to waste for me. I've had sleepless nights when Dell tech support manager has promised to call me back, but never did.. So all I want to do is get a monitor I'm satified with and never to deal with Dell again. Then I'll probably live a little bit more happy.

After all the things I've experienced so far with Dell, I am seriously infuriated with them. I have never hated a company more so than Dell, (other than Amazon.com). So I complain and express my opinion. You may not agree, but don't make it such a big deal...
 
people purchase LCDs with the inherent risk of minor defects (yet perfectly within standards of production quality and acceptance). however, they choose to do so anyhow ignoring that policy enforced by most other retailers/manufacturers.

seems to me, those same people who gripe about "ohhhhhh spending my hard earned dough" should conserve their money instead until LCD manufacturing reaches perfection (improbable).

no one forced you to buy an LCD. if i were dell, i'd be glad other's took their business elsewhere.
 
hmm. 1 or 2 I could see. 7? Money back please.

Unacceptable. Once I give LCD's a try, they have TWO and ONLY TWO chances. No more, no less.

An experience like the one mentioned here would permanently turn me away from LCD's, as if I havent been already...
 
Look, if every product did exactly what they were advertised to do and did it flawlessly, everything would get 10/10s from the review sites. After the first couple of exchanges, you should have realized that, hey, 2001fps just don't have satisfactory backlighting, and moved on.

This is like RMA'ing a $149 'photo' printer to HP about ten times because it doesn't do perfect, developer-quality prints :rolleyes:

And I agree, Dell did everything they could for you short of calling up the panel OEM and having them redesign the darn thing -- BBB will likely laugh in your face for trying to lodge a complaint with them regarding the handling of this transaction.
 
Originally posted by enyceexdanny
*sigh*

I give up... I am not trying to argue with anyone. Each person has different views regarding such issue. So it would be a never ending process if we keep discussing this subject.

I don't understand why people are making this bigger than it is. I am just voicing my opinion. Others may not agree with what I say, while some agree.

For you it may be easy to just buy it from somewhere else after so many tries. but for me it's not, I've wasted 3 weeks of my time and effort trying to get a monitor that'll satify me. And if I just quit and get a refund, all that time has gone to waste for me. I've had sleepless nights when Dell tech support manager has promised to call me back, but never did.. So all I want to do is get a monitor I'm satified with and never to deal with Dell again. Then I'll probably live a little bit more happy.

After all the things I've experienced so far with Dell, I am seriously infuriated with them. I have never hated a company more so than Dell, (other than Amazon.com). So I complain and express my opinion. You may not agree, but don't make it such a big deal...
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Back when i worked retail, you are the type of person I most hated. You pay for a discounted price for a monitor and then expect it to be as good as something that costs 2-3x as much. You are buying an inexpensive lcd, it ain't going to be perfect. If it was it would cost more. Also, dell is no obligation to satisfy their customers. It is their policy, but they determined that policy themselves. All they have to do is sell you a damn monitor/computer. Afterwords if you aren't satisfied they could just tell you to screw off. However, they like repeat customers so they are nice and curtious. But they aren't stupid. With your 7 returns you probably cost them more in shipping than monitor originally cost them. I'm pretty sure dell will just ignore your letter, since about all they can say is "Your a dumbass." And that isn't very professional.
 
I can feel your pain and understand your frustration but sometimes in life you either have to bite the bullet or do without. I'm not sure if all your monitors have all been real bad because I havent read all your posts. However, if it only had one minor flaw such as a little back light leak in a corner then I would have found that an acceptable keep. On the other hand if all have had several visible flaws then I can completely understand your frustration.

Nothing in life is made perfect espcially when it comes to CRT's and LCD's. I can find flaws in every monitor I look at. I'm not saying your complaints aren't legitamate because I havent seen or read all your posts. I'm just saying there is a point where you have to draw the line and either accept some flaws or just send it back and shop elsewhere.

Good luck!
 
It certainly isn't Dell's fault. CyberCRAP is right; shipping for Dell probably cost more than the monitor itself. IF any consumer had right of mind, like The Titan said, they would only allow 2 chances for a product to satisfy them. If not, return and move on. I think Dell was being extremely courteous to allow for 7 returns/exchanges.

Bottom line: you don't have any standing to back your case on. Dell did more than they could to make sure you were satisfied with the monitor, even if the monitor was subpar. They let you return it 7 times, and they probably already lost any type of money they made from the deal.
 
Originally posted by CyberCRAP
Back when i worked retail, you are the type of person I most hated. You pay for a discounted price for a monitor and then expect it to be as good as something that costs 2-3x as much. You are buying an inexpensive lcd, it ain't going to be perfect. If it was it would cost more. Also, dell is no obligation to satisfy their customers. It is their policy, but they determined that policy themselves. All they have to do is sell you a damn monitor/computer. Afterwords if you aren't satisfied they could just tell you to screw off. However, they like repeat customers so they are nice and curtious. But they aren't stupid. With your 7 returns you probably cost them more in shipping than monitor originally cost them. I'm pretty sure dell will just ignore your letter, since about all they can say is "Your a dumbass." And that isn't very professional.
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Just because I paid a discounted price, I should settle for a problem that's not even supposed to be there? Dead pixels I understand, since the manufacturing process isn't perfect. but they don't state that the monitor may have backlight leakage issues.

WTF is up with some of you people?

I was just informing people of my experiences with Dell, so hopefully someone may find it a bit helpful..., or maybe not.
But these are my opinions and experiences.

There's no need to attack a person for them expressing their opinion.

Just as you have your own opinions about Dell, I have my own also. And since I've had a horrible experience with them, of course I won't say that they're a good company. Because as a customer, I am not satified.

You know what, this is getting nowhere.... forget it..
 
Originally posted by enyceexdanny
Just because I paid a discounted price, I should settle for a problem that's not even supposed to be there? Dead pixels I understand, since the manufacturing process isn't perfect. but they don't state that the monitor may have backlight leakage issues.

WTF is up with some of you people?

I was just informing people of my experiences with Dell, so hopefully someone may find it a bit helpful..., or maybe not.
But these are my opinions and experiences.

There's no need to attack a person for them expressing their opinion.

Just as you have your own opinions about Dell, I have my own also. And since I've had a horrible experience with them, of course I won't say that they're a good company. Because as a customer, I am not satified.

You know what, this is getting nowhere.... forget it..
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Your totally clueless, aren't you? You don't have to accept what you consider faulty monitors. You can just ask for your money back. After the 3rd return it has to be pretty damn obvious there is a defect in their product line that your not willing to live with. You don't just keep going through monitors until you find the diamond in the ruff. That is abusing their policy and raising prices for everybody else. You cut your losses and move on. Which in this case would just be time. Dell is nice enough to pay for shipping both ways, which you are gouging them for. I wouldn't be suprised if dell changes there policy on free return shipping because assholes like you.

Also, you should expect less because something cost less. It usually means it is of less quality. This means some backlight leaking, or whatever you want to call it. I don't even know wtf backlight leaking is. If you have a black screen on your lcd, it isn't going to be black, and it isn't usually going to have a uniform greyish pattern either. A lot of crts don't even have uniform brightness and contrast across the entire screen. I can only hope dell sees fit to charge you restocking fees, because they have every right to do so. Look at their policy. Don't be suprised if you get charged 15% of whatever you paid.
It is in writing right here http://www1.us.dell.com/content/top.../en/policy?c=us&l=en&s=gen&~section=010#total .

Anyways, since i'm not going to be swayed to your side, and you obviously are can't understand simple reasoning, I'll just shutup now.
 
Originally posted by CyberCRAP
Back when i worked retail, you are the type of person I most hated. You pay for a discounted price for a monitor and then expect it to be as good as something that costs 2-3x as much. You are buying an inexpensive lcd, it ain't going to be perfect. If it was it would cost more. Also, dell is no obligation to satisfy their customers. It is their policy, but they determined that policy themselves. All they have to do is sell you a damn monitor/computer. Afterwords if you aren't satisfied they could just tell you to screw off. However, they like repeat customers so they are nice and curtious. But they aren't stupid. With your 7 returns you probably cost them more in shipping than monitor originally cost them. I'm pretty sure dell will just ignore your letter, since about all they can say is "Your a dumbass." And that isn't very professional.
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actually, no. one last thing. dell does have an obligation to satisfy its customers. i believe they say so on their commercial? it was they who decided that the policy would be to give customers 30 days to exchange possible bad monitors for ones people would be satisfied with, which means they expect returns. i highly doubt their shipping costs are that much of a loss for the company considering the size and magnitude of their corporation. plus, dell has to expect mistakes and faulty products and probably factors all those external costs into their prices to cover their asses and not lose profit. believe me, they're not losing any money. and for a corporation of that size, i'm sure there's a good percentage of people that gets screwed over, whether it be intentional or not. thats just the nature of how large companies run. if you've had a good experience with dell and think they're the all mighty being, then kudos for you. but as a customer, if you're gonna take my money, i have the right to be satisfied. its not always about the money. sometimes principles are involved. i mean, for close to a grand, why should i settle for a monitor that's blotchy with HORRIBLE, unacceptable lighting? i bet if you got one of those, you wouldnt stand for it either.

by reading your first few statements only shows that you haven't really read about the situation i'm going through with dell, since i have repeatedly said i'm not expecting a monitor to be as good as ones that cost much more. you probaby will not ever be able to fathom the hell i've gone thru the past few weeks with dell and words will never justice the experience. i just hope you never have to experience such a thing with dell or any other company.

Have a nice day.
 
Originally posted by CyberCRAP
Your totally clueless, aren't you? You don't have to accept what you consider faulty monitors. You can just ask for your money back. After the 3rd return it has to be pretty damn obvious there is a defect in their product line that your not willing to live with. You don't just keep going through monitors until you find the diamond in the ruff. That is abusing their policy and raising prices for everybody else. You cut your losses and move on. Which in this case would just be time. Dell is nice enough to pay for shipping both ways, which you are gouging them for. I wouldn't be suprised if dell changes there policy on free return shipping because assholes like you.

Also, you should expect less because something cost less. It usually means it is of less quality. This means some backlight leaking, or whatever you want to call it. I don't even know wtf backlight leaking is. If you have a black screen on your lcd, it isn't going to be black, and it isn't usually going to have a uniform greyish pattern either. A lot of crts don't even have uniform brightness and contrast across the entire screen. I can only hope dell sees fit to charge you restocking fees, because they have every right to do so. Look at their policy. Don't be suprised if you get charged 15% of whatever you paid.
It is in writing right here http://www1.us.dell.com/content/top.../en/policy?c=us&l=en&s=gen&~section=010#total .

Anyways, since i'm not going to be swayed to your side, and you obviously are can't understand simple reasoning, I'll just shutup now.
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exactly. you dont know what youre talking about so shut up. you obviously have never taken a course in economics or business management because dell is NOT doing me a favor by paying for shipping both ways. first off, if i bought a product thats defected because of THEIR mistake, why should i pay to have it replaced? its their fault. second, its basic economics of running a business that when they set prices for items, they factor in all sorts of externalities such as cost to upkeep customer service and costs for returns, exchanges, and refunds. don't u realize why corporations such as dell are so successful? their profit margins are huge. the basic production cost isn't as nearly as much as they charge the consumers. i have not been abusing their policy, but only trying to get what is owed to me.


its obvious that you're trying to sound more intelligent than you really are and for you to call me clueless is totally ironic. you and i have a difference of opinion about my experience (which you cannot possibly understand and for you to try is hysterical), which is completely acceptable. but you to come out and call me an asshole? who the hell do you think you are? even though your statements have been off-based and childish, i have respected your opinions. but now i see that you are completely ignorant and immature and only trying to instigate.

it aint worth it.

This is getting nowhere fast...Moderator, It'd be great if you can lock this thread.

Thanks.
 
Dude, what we're saying is you said yourself the monitor has a nasty backlighting problem so why would you continue to try and get one that doesn't have that problem? You've gone 7 for 7 with units which are defective according to your standards!

Forget about all that high minded crap about "they owe me satisfaction as a large, profitable company" blah blah blah. That's just straight up narcissism at some point.

You got 7 lousy versions of the same product. Why would you keep repeating the process? It isn't rational. You are not behaving like a rational consumer.

Are you on any medications? Do you work for a living? Seriously.
 
I only mentioned what I mentioned because you wanted to file a complaint with the BBB, I was trying to save you the embarrassment.
 
Originally posted by I'm the Dude, man
Dude, what we're saying is you said yourself the monitor has a nasty backlighting problem so why would you continue to try and get one that doesn't have that problem? You've gone 7 for 7 with units which are defective according to your standards!

Forget about all that high minded crap about "they owe me satisfaction as a large, profitable company" blah blah blah. That's just straight up narcissism at some point.

You got 7 lousy versions of the same product. Why would you keep repeating the process? It isn't rational. You are not behaving like a rational consumer.

Are you on any medications? Do you work for a living? Seriously.
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are YOU on any medications? do YOU work for a living? what the hell kinda questions are those? does that have any relevance to this at all?

seriously, i dont know whats wrong with you narrow- minded, biased people. i understand where you're coming from and maybe you would not have taken the route i had. but the point is, i'm just sharing my experience because i feel i've been wronged. the reason i'm trying to get a decent monitor is because my roommate bought the same exact one, with minimal dead pixels and no backlighting problem, which proves to me that dell IS producing some-what quality monitors. if i know there's a chance to get one, isn't it natural to keep trying, especially when the warranty states that i can???? i've already spent so much time and effort so why not try a little harder? and what exactly is a rational consumer? please explain that. i'm guessing your answer will be someone like you, huh?

its one thing to argue or disagree with me but to come out and ask such offensive questions only makes you look more stupid. if you wanna put your two cents in , go ahead. but try to be a little bit more grown up about it.
 
Yes I work for a living, and no I'm not on any medications.

What's so offensive about those questions? You don't know me, I don't know you. We aren't at work together, or a church. It's just typing on a web page.

A rational consumer would conclude that your roomate got the last good Dell FP2001 monitor made after getting 7 duds. A rational, working for a living consumer would spend their time on other pursuits, or just be too exhausted to go through half of what you have just to a get a monitor.

All your other gear in your specs is top notch. Must be 3 grand worth of stuff there at least. If you can afford all that, why don't you just drop the dough on an LCD that is superior to the Dell? That would solve all your problems.
 
That is why I've been asking [H] members about the offerings from Viewsonic and etc.. but I haven't gotten a response yet.

In my previous posts, I've stated that I am willing to pay more money if those other products are actually superior than Dell's.

Well, I have my own reasons for exchanging the monitor 7 times. Maybe I have too much hope? I do not know. But I do not think I'm doing anything wrong at all by doing so.

Honestly, if you can guarantee that purchasing a more expensive monitor (e.g. vp201) will solve all my problems - I will.

A rational, working for a living consumer can do anything he or she desires. There is no set standard saying that such type of person should act such way. I am not the type of person that gives up easily. I work for a living and I'm a consumer, so - since I've tried as many times as I can and didn't give up., does that make me irrational? Everyone is unique in their own way. Each person has different views and various way of dealing with such situations. Don't put down a person because they have different views and opinions. By you saying such thing as "Are you on medications?" , you are basically asking me if I'm crazy. Which was totally unnecessary. I haven't said anything (atleast not intentional) to you to offend you. So please try to be mature and think about what you're saying.

As I said before, I am not trying to argue with anyone. I am just simply voicing my opinions and experiences with Dell. While I've had a horrible experience with them, others may have not.

Well, I've said all I could..... and I can't think of anything else to say.
 
Originally posted by enyceexdanny
exactly. you dont know what youre talking about so shut up. you obviously have never taken a course in economics or business management because dell is NOT doing me a favor by paying for shipping both ways. first off, if i bought a product thats defected because of THEIR mistake, why should i pay to have it replaced? its their fault. second, its basic economics of running a business that when they set prices for items, they factor in all sorts of externalities such as cost to upkeep customer service and costs for returns, exchanges, and refunds. don't u realize why corporations such as dell are so successful? their profit margins are huge. the basic production cost isn't as nearly as much as they charge the consumers. i have not been abusing their policy, but only trying to get what is owed to me.


its obvious that you're trying to sound more intelligent than you really are and for you to call me clueless is totally ironic. you and i have a difference of opinion about my experience (which you cannot possibly understand and for you to try is hysterical), which is completely acceptable. but you to come out and call me an asshole? who the hell do you think you are? even though your statements have been off-based and childish, i have respected your opinions. but now i see that you are completely ignorant and immature and only trying to instigate.

it aint worth it.

This is getting nowhere fast...Moderator, It'd be great if you can lock this thread.

Thanks.
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Haha, you don't understand the margins in computers at all. The reason dell is making money is because they sell a whole lot of computers, plus they build a computer for you. Therefore they have very little excess inventory. There is little to no markup on pcs. About the only thing dell makes a killing on is accessories like ink, cables, replacement parts etc. Their lcds aren't marked up that much either. They can deal with a little markup on their lcds because they sell tons and tons of them. This is a big reason why they are much cheaper than a viewsonic lcd, or any other brand.

When you do an exchange dell pays both ways of shipping and they also used 2nd day or next day air. That shipping isn't cheap. Your talking atleast $15-20 each way. Course they probably have a deal with the shipping companies so it might cost them as little as $25 for each one of your exchanges. 25*7 = $175. The numbers might actually be larger than that. However, that only covers shipping costs. Then they have to deal with all the "bad" monitors you sent back. I'm not sure if they retest them and sell them as refurbished, or what, but it costs them more money.

Now of course you keep saying they are obligated to give you a good monitor. There is no such obligation. Their satisfaction guarrantee is "Satisfied or your money back - restocking". It isn't we will keep shipping you stuff until your happy.

Back onto the shipping stuff. They are nice enough to pay for return shipping. They have it in their policy to do so, but once again they could change that policy very easily. They are not required to pay cover return shipping charges. Just like if you bought something at best buy, they don't come out to your house to pick it up. You have to take it to them.

Finally, you say I don't understand anything about how business works. I will not pretend to be some jackass with an MBA, but I am an engineer and I do understand cost reduction and a "little" about how businesses work. Dell does include the average cost of a return * the return rate, but they do not include in their markup enough money to cover 7 returns. They are definately losing money in this transaction, even if you keep the 6th screen that is almost to your liking. I don't understand why dell didn't cut you off after 3 returns.
 
enyceexdanny you're completely insane :D

Advice: If you weren't satisified by SEVEN Dell LCDs STAY THE HELL AWAY FROM LCDs. Nothing will satisfy you. The VP201s uses the same panel as the Dell, in fact all current 20.1" 16ms LCDs use the same panel from LG so they all look the same.
 
Little to no markup on pcs? Dell makes purchases on large volumes of oem parts at an extremely low price from manufacturers. I'm pretty sure they make a generous margin of profits.

I do agree that they're not making as much profit due to the excessive exchanging but I do guarantee that they're not losing money.

But honestly, why are you so intent on making the point that what i did was wrong? you made your point that you wouldn't have done what i did and probably would have given up after the first replacement. i didnt. so what? do you work for dell or something? why is it so important to you to make a point that dell is so great and doing me some sort of great favor? i have repeatedly said i'm just sharing my experience. why are you taking such personal offense at it?

does it really make a difference to you if dell loses a couple bucks, which i doubt they will. the reason dell didnt cut me off is because they didnt have any grounds to. i had legit reasons for doing what i did whether you agree or not. sure, dell may not include costs for seven returns but for such a great company that makes so much business, i'm sure theres someplace to come up with money for seven returns. afterall, they are human. they make mistakes.

i know they produce decent monitors (i didnt say perfect) because my roommate has the exact same one. i believe the 30 day warranty is there to give me a chance to get a good product in case they screw up.

i really dont understand why you keep pursuing this subject and trying to prove me wrong. its really not a matter of right and wrong. i did what's best for me. i dont know why this shipping issue is so important. i mean, its not like its coming out your pocket, right?
 
Originally posted by Armpit
enyceexdanny you're completely insane :D

Advice: If you weren't satisified by SEVEN Dell LCDs STAY THE HELL AWAY FROM LCDs. Nothing will satisfy you. The VP201s uses the same panel as the Dell, in fact all current 20.1" 16ms LCDs use the same panel from LG so they all look the same.
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but the problem is that , as I stated before - My roommate has the same exact model. And his is fine. That's why I know that what I've been receiving from Dell isn't how it's supposed to be.
I am satified with the panel itself (e.g. ghosting, clarity of text/graphics , etc), I'm having an issue with the way the backlight leaks through the edges of the casing. Dell purchases just the panels from LG and manufacture the rest (e.g. enclosures and etc).The whole issue is caused by the way Dell manufactures the rest of the monitor. I know it's not a normal thing to have the backlight leak like such, because as I've stated before - my roommate's 2001 doesn't have this problem.. So I was hoping other companies didn't make such mistakes in their manufacturing process.

Well.. Thanks everyone for their input.
 
Originally posted by enyceexdanny
Little to no markup on pcs? Dell makes purchases on large volumes of oem parts.
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No, we don't -- at least, not in the way that you're thinking.



As for the other stuff, I'm with you man, do what you like -- nobody can argue with that.

I think what those last like 6 people were trying, and failing at articulating was: "Man, I would have decided that the 2001FP wasn't as good as it sounded like it would be since Dell couldn't make one work correctly, so I would've given up on number 3."

As for a job, medication, blah blah blah. Nobody will ever understand everybody else let alone one other person -- "to each his own". I hope you either find a way to get a working 2001FP (I absolutely love mine) or find another LCD that suits your needs.

OT: *snip* and edit b/c of your last post -- THAT backlight problem :-D
 
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