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7th 2001fp received.

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Originally posted by enyceexdanny
[2] I am not expecting a 100% perfect monitor. There isn't anything in this world we live in that's 100% perfect. All I wanted is something that compares to my roommate's monitor. He has the same 2001fp, but his doesn't have such issue. Because of that, why would I accept anything below that? When I know that they're are more than capable of sending me a monitor that doesn't have such problem.
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I'm curious. Have you tried any of these LCDs on his system and on his desk?

Maybe you should wait a few months; let all the returned ones filter out of the system. :) Seriously though, have you been checking serial numbers to see if you've been getting the same ones back? I've had vendors do that to me on repair parts.
 
Originally posted by Y2K SE
I'm curious. Have you tried any of these LCDs on his system and on his desk?

Maybe you should wait a few months; let all the returned ones filter out of the system. :) Seriously though, have you been checking serial numbers to see if you've been getting the same ones back? I've had vendors do that to me on repair parts.
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I've tried it on my roomies pc and my laptop.

Yeah, the serial numbers are different.. =X
 
Originally posted by enyceexdanny
I've tried it on my roomies pc and my laptop.

Yeah, the serial numbers are different.. =X
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heh.. Somehow this is all YOUR fault Encyee. There's no way it could be a continued goof by Dell :)
 
The weirdest thing happened when I turned on my brand new 2001FP.
I flipped the switch and wouldn't you know the only pixels that came to life formed a full screen number 7. Wonder how that happened, hmmm.
Seriously though mine will be here this week and I'm hopin for the best. And for the thread starter, maybe you could come down here to Miami. The Dolphins could use a good return man. Really, I hope it all works out for you.
 
heh.. Somehow this is all YOUR fault Encyee. There's no way it could be a continued goof by Dell
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Not a chance, I have seen the bad in this monitor for myself, lucky for me the 2nd one was a keeper. Dell just blows when it comes to this issue, they should have handpicked him a perfect monitor to save themselves some profit/money or just cut there losses. He has a point of reference (his room mates ). I think his room mate should play the lottery getting a perfect one out of the gate.

YOU HAVE TO LAY DOWN TO GET WALKED ON by Dell, or just be stupid and accept subpar. With a return policy like Dells you would be foolish not to buy from them and foolish not to accept perfection. Oh wait, I must be ripping them off to use their policy, stupid me! Dell must be going bankrupt because of people like me:eek:
 
If I receive what appears to be a healthy 2001, then I will sell it to enyceexdanny at a reasonable mark up. :D
 
personally, ill bet ya 50 bucks your too damn picky...after going into paint and looking incredibly close (eyes 5 mm from screen) I noticed mabie 5 pixels that didnt seem right or dead...When I do anything...anytime...games...desktop...hardforum..ebay...ANYTHING...I NEVER notice ANY of them. I think people overeact, or your heads too damn close to the screen
 
Originally posted by enyceexdanny
seriously? or are you being sarcastic.
:D
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My bad. I forgot to put my disclaimer at the bottom.


[WARNING: THIS POST WAS DEEMED FACETIOUS BY THE AUTHOR.]


:p
 
personally, ill bet ya 50 bucks your too damn picky...after going into paint and looking incredibly close (eyes 5 mm from screen) I noticed mabie 5 pixels that didnt seem right or dead...When I do anything...anytime...games...desktop...hardforum..ebay...ANYTHING...I NEVER notice ANY of them. I think people overeact, or your heads too damn close to the screen
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Well if you took the time to read his other posts instead of cruising the forums trying to make trouble, you would have noticed his main point is not pixels but backlighting issues.
Suprised your still here were you not almost banned for causing trouble, thought you would have took that as a hint. But judging from your post here I guess not.
 
Originally posted by Ramfart
Well if you took the time to read his other posts instead of cruising the forums trying to make trouble, you would have noticed his main point is not pixels but backlighting issues.
Suprised your still here were you not almost banned for causing trouble, thought you would have took that as a hint. But judging from your post here I guess not.
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Ramfart on a terror again!!! [KIDDING]
 
Originally posted by enyceexdanny
All I wanted is something that compares to my roommate's monitor. He has the same 2001fp, but his doesn't have such issue. Because of that, why would I accept anything below that?
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Because his might be the exception and not the rule.
 
Originally posted by truffle00
Because his might be the exception and not the rule.
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so youre saying a decent working monitor is the exception and discolored, light leaking monitors are the norm? if you've read the many previous entries, you'd know that a majority of the people have recieved good monitors, meaning that dell's probably producing good monitors while having a large percentage of defects, which i have ended up with.

i highly doubt his was the exception. if it was, i doubt dell would have gotten this far by producing so many defects.
 
Originally posted by truffle00
Because his might be the exception and not the rule.
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Just blame the victim. There's NO WAY Dell could screw up :) [JOKE]
 
Enyce, so the monitor is faulty. Dell has someone make them with the Dell logo, Dell sells them at a pretty huge discount and many people are happy.

OK so it's an LG Philips panel and maybe it's not the best. And the manufacturer is doing a poor job of integrating the backlight so on some monitors (all of yours being among those) it isn't perfectly even. It isn't going to die prematurely but it may not look right to you.

You have a right to be dissatisfied, and get a return. However after a few trys you should get a clue and go elsewhere. I'd be happy that dell was as cooperative as they were. After 7 monitors I have no clue what you were thinking and Dell probably doesn't either. They have done all they can, their customer service, on account of what you have said, sounds superb (as has been my experience) and you couldn't expect any better. It's the product that's flawed and Dell is only selling it. Find out who's making them and yell at those guys if you're going to go on a headhunt. If they're coming from a dell factory contact them, but most likely it's 3rd party (i'd be real surprised if it wasn't).
 
As far as I am concerned, he has every right to expect Dell to do the right thing and give him a monitor that works properly.

Up until this week I would have refused to recomend Dell to anyone because of their service. March of last year I purchased an Inspiron 8200, by August the hinge was really loose so I sent it in to be repaired. When I got it back they had not only NOT repaired the hinge, but they had flashed the BIOS with a much older version and there was muddy streaks on the LCD. After complaining I decided I would just wait to send it back in due to some medical problems I was having at the time.

I finally sent the laptop back in mid-January to have the hinge replaced (had gotten much worse and was now moving up and down), the keyboard, and the fans. I received it back in within a few days and to my surprise, the hinge had not been touched, the keyboard had not been replaced, and the fans had been cleaned. And as before the BIOS was reflashed with an older version. To add insult to injury the memory door was just tossed into the box and I no longer had a screw to secure it.

Well, I called in to compalin about this and to find out what they would do in order to correct the issue. The tech told me he would just set it up for a system replacement and that I would receive a like or better machine. I told him that I had to have an 8200 because of all of the added hardware (memory, docking station, second hard drive), he told me I would just have to wait and see what I was offered and go from there.

A few days later I find out that an Inspiron 8600 had been ordered to replace my laptop and that because I did not purchase the added hardware from Dell, they would not replace it. After a few phonecalls I finally got a tech that is getting the job done. He got permission to send all the parts out that I need in order to basicly rebuild this laptop as well as send a tech out to do the work.

After all the nightmare calls to India, the customer service and tech support reps that would not listen to me or even acknowledge that I was not happy, I got a guy that wanted to make things right because of all of the foul service I had received.

So again, I will recomend Dell with a sidenote to not let them take advantage of you and to remain persistant in getting the service they are supposed to give.

On Wednesday I will have basicly a new Inspiron 8200 and on Friday I will have a nice 2001FP to use with it (and I hope to hell there is nothing wrong with it or I will once again have to make Dell do what they are supposed to do in order to make things right).

It amazes me that a company that has such *award winning* support can suck so much and give you nothing but grief when trying to have simple problems corrected.

Anyway, thats my little Dell story....and the reason I agree 100% in his efforts in trying to get a monitor that is to his satisfaction.
 
My first one is working fine after I searched the Dell forums and checked under options in the ATI control panel to reduce DVI frequency on high resolution displays.
 
This whole discussion can be summed up as such: Some of the people here are really retarded.
 
what exactly do you mean by that.?
You have no right to call anyone retarded. You do not know anyone on these forums. Please refrain from making such childish remarks that are totally irrelevant to this thread. You are wasting your finger-strength typing such things.
 
7 pages of blah.

If I paid $999 for a LCD monitor, I would expect it to be flawless when I got it out of the box. Screw everything else. Dell can either get me a perfect one, or give me a FULL refund and something for my time.

The customer is ALWAYS right. :)
 
Originally posted by Brules
The customer is ALWAYS right. :)
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There's certain limitations to that and for anyone who's ever worked in any form of retail you'll know this is one of those sayings you wish was never started. There are times when its true and times when it couldn't be further from the truth.

In this case, I'd say 7 tries is excessive. If a product isn't meeting your demands then so be it. After 7 tries I'd give up. Dells support has been nothing short of superb in this instance but they have to draw the line somewhere if they can't satisfy their customer after 7 attempts.

You have to look at it as separate entities, the manufacturer and the support provider. The product itself may be flawed but Dell has been damn patient and helpful in trying to make it right.
 
This is the thread that never ends <insert chorus here>

Yes... i know i'm contributing to the life of a thread that never dies.
 
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