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Hello Old Hippie, Thank you for bringing this to our attention. We will be sending you a PM requesting your order information so that we can review on our end. Thank you again. Have a great day.

Devnull, I see that you've expressed having "too many" bad experiences with us and would like to see if you could contact me so I could look into this. Here at Newegg, we take pride in customer service and I would like to see about righting any wrongs we have caused you. At your earliest...

MetalX, It is certainly disheartening when a defective/doa item is received. Open Box items are tested for basic functionality, but even through shipment, things can happen. If anyone should need help, please keep my information that I originally posted as I am happy to provide assistance.

Dear MetalX, I sincerely apologize for this late reply to your comment. I just happened to come across this thread and noticed you put a few times how we charge restocking fees on Open Box items. I don't know who you were in contact with here, but we waive restocking fees and provide return...

Dear maux, Thank you for posting your review. As Copywrite stated, that is a return label so items will return to our RMA Warhouse for processing. Please check the tracking information to see the package's origination. If you would like assistance with your RMAs, please call me at...

Dear eezip, Thank you for your interest in purchasing from us. There actually is a way that you can use multiple cards as long as one is a Visa. We sell Gift Certificates by going to the following site: https://secure.newegg.com/GiftCertificate/NewGiftCertificate.aspx. We only accept...

Dear polonyc2, Thank you for posting your review. This provides me a chance to explains something that has recently changed with our system. Yes, the "return" label will have our RMA warehouse on it, but that's not where the package came from. We have started putting this on our packages...

Dear Ryom, Thank you for your informative post. I apologize, on behalf of Jose, for any confusion and inconvenience casued by this issue. Please note that we would never intintially cause anyone to be disatisfied with our services. I would like you to contact me at your earliest...

Hello all, I hope you're enjoying this fine afternoon. I'd like to say thank you all for taking the time to post pictures and share your great, new experience(s) with the way we are starting to package up hard drives. We always had people here and there tell us that the packaging wasn't...

Good afternoon all! I hope you enjoyed your long weekend, I know I did. Here is a brief description of what Open Box really is. What is the return policy for open box merchandise? Do Open Box items offer any additional return policy coverage? Newegg offers a 15-day refund-only return...

Dear Customers, Great to hear!! Thank you for all your awesome posts :)

Dear gimp0, On behalf of Newegg please accept our apology for any inconvenience you have experienced in connection with your recent purchase. It's never our intention to cause you to be dissatisfied with our services. We would like to discuss this with you in hopes of resolving the...

I hope all of you are enjoying this fine day. It's Thursday, tomorrow is Friday, I'm happy :). Dear Jutsu, Jutsu, I can only bear to understand how cheated you might feel about this specific situation. You placed the order, waited the full 24 to 48 hours just to hear that your AC was put...

Dear all, First and foremost, we would like to start off by saying that we apologize to all of you who have had issues with Newegg.com. I, myself, would feel very irritated and a bit cheated if I went through some of the gruesome experiences that you all have gone through. After reading all...

Dear Ape, I sincerely apologize for any of the inconvenience that we may have caused. Our goal here at Newegg is to strive for customer happiness and satisfaction. If for whatever reason you feel that we did not take care of you or your situation properly, please contact me directly at...

Dear Crackbone, We truly apologize for any inconvenience. As stated in this thread we do only charge a 15% restocking fee unless the item is DOA, Defective, sent wrong item, not match what we show. In that case, then the restocking fee would be waived. Ofcourse, if the RMA is done online by...

Dear Customers, This is an issue that has been brought up to upper management and rest assured it is being looked into. We sincerely apologize and understand your anger. Customer Service is our number one priority here at Newegg and if for any reason a customer is upset we try and make...

Dear Customer, Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or by email at...

Dear Customer, Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or by email at...

Dear Customer, Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. Just to let you know, Newegg does not charge a restocking fee for defective items, DOA items, or sent wrong item. Most likely you...

Dear Customer, Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation with this defective item. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or by email...

Please contact me via PM, have a question I would like to ask. Thank you. :)

Thanks for getting back to us, Ziddy. Glad to hear everything’s going great! Remember, we’re always here should you need us. If anything comes up, feel free to PM us directly for a quicker response :)

No problem ziddy, Let us know if it works out for you. If not, we’re only a PM away. You do have a year to “try it out,” but it’s really up to you. We’d certainly understand if you felt more comfortable swapping the board out. We honestly want to make sure...

Hey ziddey, Thanks for taking the time to post your feedback. Sorry to hear about your findings! If you purchased a “Retail” mobo (which I’m assuming you did), you are guaranteed a brand new factory-sealed product. If you received anything less, or even if you suspect the board in not...

Viper87227 Wow... 4 months later, and newegg steps up to do something about it? Talk about awesome! We were going to do it, but are definitely glad to hear that comp’s issue was taken care of right away instead. This "revival" illustrates why I’d definitely encourage you guys...

Hey Compuwiz, Thanks for taking the time to post your feedback—we’re certainly sorry to hear that you are disappointed in the $15 price-drop on your heatsink (within only hours of purchasing it). Though it’s not in our policy, we’ll often times make an exception because we like to leave our...

Hey Guys, thanks for the feedback. We’re sorry to hear about anyone who has received a package that was not up to par. We’ll definitely pass this word on to our Warehouse Quality Assurance guy so that they can make the necessary changes ASAP! If we can assist anyone with a specific...

You are correct. During that week, orders that were placed using PayPal were not charged the full amount; even though when looking at your invoice it may have shown the full amount charged. Due to the PayPal issue of undercharging our customers, we temporarily removed the PayPal function from...

Hey HardForum Members, We’d like to thank all who participated in our First ever NE Quiz. Overall, we are very pleased with the outcome and your enthusiastic support and participation in the contest. We’d now like to announce the winners: 1st place = CrankMonkey 2nd place =...

Hey HardForum guys and gals, Thanks for the feedback. We’ve made a couple of minor edits to our original post (such as the specified time of posting your answers ON or AFTER 10/11/2006 at 12 noon (PST). We hope this clears everything up. PM us if you guys have any additional...

Hello HardForum members, We have come up with a fun way to give away gifts to the awesome community of HardForum. With the approval from the wonderful people at HardForum (thanks HardForum!), Newegg would like to present its very first, NEWEGG QUIZ –quiz –quiz, quiz [can you hear the echo as...

Hey Inscape, We’re glad to hear that you had a chance to chat with one of our reps, and set up a claim. FYI: Had you decided to set up an RMA instead of a claim, we would have waived the restocking fee due to the issues you described. It is never our intention for a customer to be...

Hey Thore, Sorry to hear that you ordered the incorrect board. If your item is still unopened (as stated in your post), we’d be glad to waive the restocking fee. In regards to the return shipping cost, unfortunately, we can only issue shipping credits on items that are defective...

Hey Bremen, Feel free to PM us for any questions or assistance if you need! We're always here to help out. :)

Glad to hear it :) We're always here, should you need future assistance.

Try this zip: "Shop All Categories" > "Memory (Gaming System Memory)" > "Manufacturer:" dropdown menu, select "Corsair (XMS Series)" You should see 60 different selections in-stock. Let us know if you still run into problems--feel free to PM us for a quicker reply. :)

Greetings HardForum Members and Newegg patrons! Here's a general rule of thumb when it comes to revision: Because our stock moves so fast that we have the latest version or revision of everything. Unfortunately though, we do not have a way to physically get our hands on our most current...

Hey HardForum Members and loyal Newegg patrons! We happened this thread and decided to pop in to see if there is anything we may assist with. What do you mean by not being able to find and Corsair XMS memory that is not open box? We tried a search using the words "Corsair XMS" and...

Hey jake661, We just happened upon your post and we're sorry to hear about your situation. Please let us know if you have still not received your case yet. We will be glad to look into this situation for you and make sure that it is taken care of ASAP for your convenience. Perhaps you may...