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akotlar, Can you please send me pictures of your board and the registered serial number so I can assist you to get a replacement. If any others have questions you are welcome to email me so I can assist everyone that has questions or concerns. Thank you, Joe Darwin jdarwin@evga.com

If you have a question or need with an RMA you are welcome to email the information and I can assist you to get a resolution. Thank you Joe Darwin jdarwin@evga.com 714-528-4500 x118

Hi, Sorry about this, can you please contact Jacob directly at jacobf@evga.com and we help you out with the RMA process. Thanks, Jacob

Everyone, Just to confirm this is EVGA and the products are USED and carry a 7 Day Warranty. Thank you, Joe Darwin

Everyone, If you had an issue and you are with in the 90 days, please email me your information directly so I can assist you. We do not make exceptions to the rule, but if there is a specific issue, let me know and I will directly assist you to try and support you. Thank you, Joe...

Chombo, Please send me the information regarding your rebate so I can see what the issue is and get this resolved for you. Thank you, Joe Darwin jdarwin@evga.com 714-528-4500 x118

Here is the official article: http://www.evga.com/articles/401.asp

Hi all, Just to let you know EVGA is aware of this, and the warranty is still valid even when the serial number is removed, as long as the product is registered. There is a serial number on the back of the box, and on the film itself. We are now also adding a serial number on the bottomside of...

Everyone, I am not sure why you see this, i have looked a few accounts and everyone is moving down in queue. if you can send me a screen shot so I can review and try to figure out why your account shows this Thanks Joe

I have looked at a few of the guys that say they have moved in que, we have been moving these and everyone is dropping in the que numbers. if you see that you have a higher queue number please send me an email so I can look at your case. Thanks Joe jdarwin@evga.com

For those are getting $112.00 shipping for overnight please email me your EVGA login account so I can verify what is going on for that. Thanks Joe jdarwin@evga.com

I am working with jAkUp to look into this and get resolution for you. He will be sending you an email, but if you prefer you can call me and I can help you. Thanks, Joe

If you are having an issue with an RMA I am one of the Directors here at EVGA and will be happy to assist you in getting this resolved. Please call or email me directly so I can assist you. Thank you and looking forward to helping you close this out. Joe Darwin jdarwin@evga.com...

If you have an issue with an RMA or EAR please email me the details and a phone number that I can call you at to assist you directly to assist. Thanks Joe Darwin 714-528-4500 x118 jdarwin@evga.com

Everyone, I welcome you to email me directly if you are having an issue with an RMA or if you simply have feedback about an experience with your RMA. I am here to help make sure that our customers are heard and we can work with them to make sure they have a positive experience with EVGA...

Everyone, I am sorry that this has happened, if you have an open issue with an RMA please email me your RMAID or RMA Number and brief outline of the issue so I can look into this. EVGA has very high standards for its RMA and once I have this information I can review why this issue happened...

Everyone, After reviewing our policy in detail, I did find an error in programming and have corrected this immediately. “EVGA will offer free FedEX Ground shipping to Canada as we did in the US and start processing a refund to those customers that were charged an RMA shipping fee.”...

Ogilvy, If you can email me directly with your zip code and what you where looking to purchase with the price you saw before and what you see now. I know that we did have a UPS rate increase a little while ago and fuel surcharge, but I dont think this would reflect in a big way on a 1 card...

Everyone, I appreicate your feedback and look forward to working wtih each of you directly if you have concerns about our shipping cost. We pull real time data from both Fed-Ex (Internation) and UPS (USA). I am watching this thread and also welcome your emails directly to my email at...

Everyone, We are currently working towards real time pricing from Fedex who so far has done a good job of delivering packages on time to our Canada cusotmers. This is going to be implemented over the next week or so and you will get real time pricing. For some the cost will be better...

Guys, we are shipping the cards as quickly as we can. If you have an order and have not received the tracking number please email me your order number and I will personally follow up with you regarding your order. Thank you Joe Darwin jdarwin@evga.com

Thanks everyone for your support during this very busy time, we are moving fast over here to support everyone. I have also made some changes to the emails that go out to better explain things based on some of the feedback, I value everyone’s feedback better help the community and our level of...

Everyone, If you have questions I have posted my phone number and email address and here to support you guys. I prefer you email rather than flam each other, I am here to help and will answer your questions directly. I took a few calls and in less than 1 min they were taken care of...

ekierce, I am the Director of Technical Marketing and you are welcome to call me if you have an issue so I can directly assist you. Thank you, Joe Darwin jdarwin@evga.com 714-528-4500 x118

Everyone, We are processing these as we have boards available. We do require that you send us a copy of your invoice, currently due to limited board there is a waiting list. We will still process as we can. Once we have product available you will receive an email and then you can finish up...

Everyone, Thank you for the feedback regarding our 8th Anniversary Promotion. I see that several of you had issues getting to the site, I am looking into this know to see if there is something we can do better on our side to correct this. We are taking on alot of traffic becuase of our...

If you are having issues with the site please email me the information about your ISP so I can work with our ISP to find out the problem. Thanks, Joe Dariwn jdarwin@evga.com

Dan, Please contact me directly so I can find out the details of the issue yo are having and get this resolved. My contact information is: jdarwin@evga.com 714-528-4500 x118 I look forward to helping you and anyone that needs support. EVGA is here to support its customers and I...

Hi, The EVGA 650i Ultra board has a 6 phase power design. Thanks, Joe Darwin jdarwin@evga.com

I am currently working with my warehouse / RMA team to make sure these things are getting corrected so our customers are updated real-time. I have found a few things that need improvement, but as always EVGA will always be making improvements to its system to provide the highest level of...

For those of you that are experiencing issues or feel your emails are not being answered be feel free to cc: jdarwin@evga.com on your emails and I am more than happy to make sure my team is doing their job. I am here to help and improve continually improve our level of customer support. If...

Everyone, I see that a few of your have had some issues with either your step-up or your RMA and I would like to assist you directly. If you can email me your RMA number and Serial number I will personally have a look into your RMA and find out why it has been delayed. Thank you and I...

Everyone, I see that a few of your have had some issues with either your step-up or your RMA and I would like to assist you directly. If you can email me your RMA number and Serial number I will personally have a look into your RMA and find out why it has been delayed. Thank you and I...

Hey Everyone, The Windows Flashing Utility does more than just flash the BIOS, it will also let you know if your BIOS has been flashed completely and will also let you know if you are already up to day. The utility will flash the BIOS then shutdown your system, there is no need to clear...

EVGA and NVIDIA are dedicated to making sure that everyone having the SATA issue gets resolved. Please make sure you try out the BETA 23 BIOS and continue to provide us any feedback that you have. Please note that this is a BETA BIOS, it is not a final release. This BIOS flash is ONLY for...

EVGA hears our customer’s concerns loud and clear about the issues on EVGA 7900 series products. We definitely need to improve our quality control and tighten the testing procedure on the EVGA CO, KO and SuperClocked™ product line. There is no excuse for not providing the best quality products...

Hello everyone, Thank you Kyle for bringing this thread to my attention so I can jump in and assist those here are seeing issues. I have read and collected as much of the data here as I was able and we working to duplicate this issue in our labs here. I would like to make a small...

I have removed the 50K bids after trying to contact the bidders with no reply back. I have also modifed the text in the description to include the following text. EVGA really wants to support the Hurricane Katrina efforts and we are taking this very seriously. We chose to remove some bids...

In our efforts to support those affected by Hurricane Katrina, EVGA is donating 100% of the proceeds from this auction to the American Red Cross. In addition, EVGA will double the final auction amount and add to the total donation. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=5240217938...

Hard Forum Members I'd like to clarify EVGA's RMA shipping policy. First of all, return shipping is the responsibility of the customer, and that is clearly stated in our RMA terms and conditions. On a few occasions that are deemed special cases, EVGA, at our discretion, will waive the...