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This was in response to somebody sending Valve a request for their one-time-only refund:
"Hello
Thank you for contacting Steam Support.
If you are experiencing issues with Rage please ensure your video card drivers are up to date.
For Nvidia users please install the GeForce 285.38 which you can get here:
http://www.nvidia.com/Download/index.aspx?lang=en-us
For AMD users with 5000 or 6000 series cards please install the Rage Performance Driver here:
http://support.amd.com/us/kbarticles/Pages/GPU121AMDCatRagePerfDriver.aspx
If you are experiencing issues with screen tearing:
RAGE currently does not have a menu option to turn V-sync on or off. To avoid tearing you can force v-sync to be turned on by entering the following launch option into Steam:
+r_swapInterval 1
Title: Setting Game Launch Options
Link: http://support.steampowered.com/kb_article.php1040-JWMT-2947
If you are having issues with blurry textures and texture popping:
The texture streaming is limited by the performance and number of cores of the main processor (CPU).
The higher the resolution at which the game renders and the higher the anti-aliasing setting, the more texture data is needed to texture the environment.
If you do not have a high end CPU you may momentarily see blurrier textures and texture popping when the view changes quickly.
If you have a processor with two or four cores and you have a high end NVIDIA graphics card then you can try turning on the "GPU Transcode" menu option in the video settings menu in RAGE. By enabling this option a large percentage of the texture calculations are moved to the graphics processor.
However, this option is not available on all graphics hardware and may not appear in the menu if your hardware does not support the necessary features.
On processors with two or four cores without the ability to turn on "GPU Transcode" you can significantly improve the texture streaming performance by adding the following to the RAGE launch options in Steam:
+vt_maxPPF 16
If you have a dual core processor then you can set a lower value like:
+vt_maxPPF 8
If setting these values does not improve the texture streaming performance for you then consider lowering the anti-aliasing setting in the video settings menu in RAGE.
You may, for instance, observe slow texture streaming at high resolutions like 2500 x 1600 with anti-aliasing set to 16X.
In some cases lowering the anti-aliasing to 8X fixes the problem but lower settings may further improve the texture streaming. Alternatively, or in addition, you can lower the resolution.
If you are having issues launching RAGE:
If you are currently running Vista or Windows 7, please complete the instructions in the following link:
Title: Windows 7 and Vista Troubleshooting
Link: http://support.steampowered.com/kb_article.php5688-IFHZ-2170
If you are running in Windows XP, take the following steps:
1) Exit Steam.
2) Go to the "Start" menu, select "Run", type "regedit" and click "OK".
3) Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
4) Right click and select "Permissions"
5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".
The remaining steps apply to *all* versions of Windows.
Please also verify the GCF for this game as outlined here:
Title: Verifying Game Cache Files (GCF)
Link: http://support.steampowered.com/kb_article.php2037-QEUH-3335
Note: Files may fail to verify. This is normal and can be ignored.
Then test the issue.
If you still have difficulty, you may also need to manually run secondary installers required by this game.
Exit Steam entirely.
Browse to your RAGE installation folder (Usually C:\Program files\Steam\Steamapps\common\rage\)
Run the following installers:
...\Steamapps\common\rage\directx\dxsetup.exe
...\Steamapps\common\rage\msvc2010\vcredist_x86.exe
Reboot your computer and test the issue again.
If the issues persist, please complete these guides:
Title: This game is currently unavailable
Link: http://support.steampowered.com/kb_article.php4595-WEXN-6831
Title: Games do not run after 'Preparing to Launch'
Link: http://support.steampowered.com/kb_article.php6218-USFX-5568
If you continue to have issues please contact third party game support as they will be able to assist you further:
Title: RAGE
Link: http://support.steampowered.com/kb_article.php9151-ROKN-2810
If you have expelled all the above attempts at correcting the issues with RAGE we can offer the following:
As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.
As a one-time customer service gesture we can issue you store credit for the amount of your purchase into your Steam Wallet. The credit will also remove the title or item from your account.
Please confirm that you would like us to proceed with this credit.
Note this credit applies to purchases of RAGE directly on Steam and not retail purchases.
"Hello
Thank you for contacting Steam Support.
If you are experiencing issues with Rage please ensure your video card drivers are up to date.
For Nvidia users please install the GeForce 285.38 which you can get here:
http://www.nvidia.com/Download/index.aspx?lang=en-us
For AMD users with 5000 or 6000 series cards please install the Rage Performance Driver here:
http://support.amd.com/us/kbarticles/Pages/GPU121AMDCatRagePerfDriver.aspx
If you are experiencing issues with screen tearing:
RAGE currently does not have a menu option to turn V-sync on or off. To avoid tearing you can force v-sync to be turned on by entering the following launch option into Steam:
+r_swapInterval 1
Title: Setting Game Launch Options
Link: http://support.steampowered.com/kb_article.php1040-JWMT-2947
If you are having issues with blurry textures and texture popping:
The texture streaming is limited by the performance and number of cores of the main processor (CPU).
The higher the resolution at which the game renders and the higher the anti-aliasing setting, the more texture data is needed to texture the environment.
If you do not have a high end CPU you may momentarily see blurrier textures and texture popping when the view changes quickly.
If you have a processor with two or four cores and you have a high end NVIDIA graphics card then you can try turning on the "GPU Transcode" menu option in the video settings menu in RAGE. By enabling this option a large percentage of the texture calculations are moved to the graphics processor.
However, this option is not available on all graphics hardware and may not appear in the menu if your hardware does not support the necessary features.
On processors with two or four cores without the ability to turn on "GPU Transcode" you can significantly improve the texture streaming performance by adding the following to the RAGE launch options in Steam:
+vt_maxPPF 16
If you have a dual core processor then you can set a lower value like:
+vt_maxPPF 8
If setting these values does not improve the texture streaming performance for you then consider lowering the anti-aliasing setting in the video settings menu in RAGE.
You may, for instance, observe slow texture streaming at high resolutions like 2500 x 1600 with anti-aliasing set to 16X.
In some cases lowering the anti-aliasing to 8X fixes the problem but lower settings may further improve the texture streaming. Alternatively, or in addition, you can lower the resolution.
If you are having issues launching RAGE:
If you are currently running Vista or Windows 7, please complete the instructions in the following link:
Title: Windows 7 and Vista Troubleshooting
Link: http://support.steampowered.com/kb_article.php5688-IFHZ-2170
If you are running in Windows XP, take the following steps:
1) Exit Steam.
2) Go to the "Start" menu, select "Run", type "regedit" and click "OK".
3) Navigate to the following registry key: HKEY_CURRENT_USER\SOFTWARE\VALVE
4) Right click and select "Permissions"
5) Check the "Allow" boxes for "Admin" and "System" for both "Full control" and "Read".
The remaining steps apply to *all* versions of Windows.
Please also verify the GCF for this game as outlined here:
Title: Verifying Game Cache Files (GCF)
Link: http://support.steampowered.com/kb_article.php2037-QEUH-3335
Note: Files may fail to verify. This is normal and can be ignored.
Then test the issue.
If you still have difficulty, you may also need to manually run secondary installers required by this game.
Exit Steam entirely.
Browse to your RAGE installation folder (Usually C:\Program files\Steam\Steamapps\common\rage\)
Run the following installers:
...\Steamapps\common\rage\directx\dxsetup.exe
...\Steamapps\common\rage\msvc2010\vcredist_x86.exe
Reboot your computer and test the issue again.
If the issues persist, please complete these guides:
Title: This game is currently unavailable
Link: http://support.steampowered.com/kb_article.php4595-WEXN-6831
Title: Games do not run after 'Preparing to Launch'
Link: http://support.steampowered.com/kb_article.php6218-USFX-5568
If you continue to have issues please contact third party game support as they will be able to assist you further:
Title: RAGE
Link: http://support.steampowered.com/kb_article.php9151-ROKN-2810
If you have expelled all the above attempts at correcting the issues with RAGE we can offer the following:
As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.
As a one-time customer service gesture we can issue you store credit for the amount of your purchase into your Steam Wallet. The credit will also remove the title or item from your account.
Please confirm that you would like us to proceed with this credit.
Note this credit applies to purchases of RAGE directly on Steam and not retail purchases.
