How to RMA an X6?

Its gone dark from AMD at the moment..

Last email they sent after I inquired about the physical alteration they now say its was used outside of specification, while acknowledging the RAM issue, now say case closed, warranty voided, we'll send your expensive paperweight back.

I asked them to tell me what they found that proves this and haven't heard a peep..
Chances are from here they will continue to ignore me and just ship my CPU back.

Wonder what would happen if I refuse the delivery..
 
Likely some part of the legal crap in the warranty/RMA agreements that say if you refuse the shipment, AMD keeps the CPU, lol.
 
Evil Juggalo said:
Its gone dark from AMD at the moment..

Last email they sent after I inquired about the physical alteration they now say its was used outside of specification, while acknowledging the RAM issue, now say case closed, warranty voided, we'll send your expensive paperweight back.

I asked them to tell me what they found that proves this and haven't heard a peep..
Chances are from here they will continue to ignore me and just ship my CPU back.

Wonder what would happen if I refuse the delivery..
Click to expand...

Just give it up. If it's been registered then I guess that sucks for you but nothing goes in your favor here. Warranty isn't transferable. It was o/ced as well. You have two parts going against you. I don't know how you paid but if you paid by paypal do a charge back or file a dispute against the seller.
 
Evil Juggalo said:
Its gone dark from AMD at the moment..

Last email they sent after I inquired about the physical alteration they now say its was used outside of specification, while acknowledging the RAM issue, now say case closed, warranty voided, we'll send your expensive paperweight back.

I asked them to tell me what they found that proves this and haven't heard a peep..
Chances are from here they will continue to ignore me and just ship my CPU back.

Wonder what would happen if I refuse the delivery..
Click to expand...

Nothing would happen - it may be shipped back at AMD at which case they'd consider it as rejected property and keep it.
 
munkle said:
Just give it up. If it's been registered then I guess that sucks for you but nothing goes in your favor here. Warranty isn't transferable. It was o/ced as well. You have two parts going against you. I don't know how you paid but if you paid by paypal do a charge back or file a dispute against the seller.
Click to expand...

Why the heck would he do a charge back? The seller did nothing wrong.
 
ocellaris said:
Why the heck would he do a charge back? The seller did nothing wrong.
Click to expand...

Well if he believes the seller has sold him a faulty part and from what I gathered the seller hasn't responded back that will make him respond. If that's not the case then don't do it.
 
munkle said:
Well if he believes the seller has sold him a faulty part and from what I gathered the seller hasn't responded back that will make him respond. If that's not the case then don't do it.
Click to expand...

The seller responded back to him and gave him the original order information, its just a few posts up.
 
The best part about all this? YOU GOT RIPPED OFF!

You could have gotten a BRAND NEW 1090t -with- a -legit- warranty for the same price you paid for this one.

seriously dude...face it...you tried to cheat someone and got cheated instead.

Karma?
 
You know...ignoring my last reply I have a totally serious question...

why haven't you actually -called- them? or is it because you're afraid you won't be able to keep the right story and have then sense you're lying to them?
 
DJCantMix said:
You know...ignoring my last reply I have a totally serious question...

why haven't you actually -called- them? or is it because you're afraid you won't be able to keep the right story and have then sense you're lying to them?
Click to expand...

Seriously, aside from the last post every single one of your replies to this thread have been ignorant, aggressive, and down right uncalled for. However, to answer your question it is easier to handle an RMA with AMD through email than it is over the phone. It's the age of technology, phone conversations are dying. Through email, a warranty specialist is capable of handling several cases at the same time.
 
eViL_M@LuM said:
Seriously, aside from the last post every single one of your replies to this thread have been ignorant, aggressive, and down right uncalled for. However, to answer your question it is easier to handle an RMA with AMD through email than it is over the phone. It's the age of technology, phone conversations are dying. Through email, a warranty specialist is capable of handling several cases at the same time.
Click to expand...

Oh, I'm sorry for making fun of someone who is trying to pull a fast one on an honest company and is then crying like a 12yr old with a scraped knee because he got caught!

As for e-mailing, that is great and all, but at this point he is just using it to waste some other person's time because he can't accept the fact that he isn't getting a warranty.

Also, none of them have been ignorant, I will admit to aggressive but I deny uncalled for because I'm trying to beat sense into someone's head that they screwed up and they got no one to blame but themselves.

The other issue is people like you standing up for someone who is trying to cheat other people. Makes you no better than if you tried to cheat them yourself.
 
eViL_M@LuM said:
Seriously, aside from the last post every single one of your replies to this thread have been ignorant, aggressive, and down right uncalled for. However, to answer your question it is easier to handle an RMA with AMD through email than it is over the phone. It's the age of technology, phone conversations are dying. Through email, a warranty specialist is capable of handling several cases at the same time.
Click to expand...
That's true actually - while working there I preferred doing tickets rather than phone calls :x
 
VanFanel89 said:
That's true actually - while working there I preferred doing tickets rather than phone calls :x
Click to expand...

as a consumer (with Dell's XPS premium warranty service), i prefer online chats too... might be longer for tech to respond to my chat, but its easier for me to multitask too versus on the phone

but enough of a tangent
 
Both buying and selling things used is hard. I am about to put one of my 955s for sale, and how do I know whoever I sell it to wont immediately attempt a water loop 1.75v vcore banzai overclock, then claim I sold them a junk chip?

Nothing is easy I suppose
 
QuiteSufficient said:
Both buying and selling things used is hard. I am about to put one of my 955s for sale, and how do I know whoever I sell it to wont immediately attempt a water loop 1.75v vcore banzai overclock, then claim I sold them a junk chip?

Nothing is easy I suppose
Click to expand...

I will only sell to people who I can physically meet. I don't get as much this way, but the personal interaction seems to keep people a little more honest. Haven't had any issues selling old hardware in the last 3 years.
 
Wow. This is good to know that used CPUs generally have no warranty. So I'd have to get a really big discount compared to a new one to justify buying a used one.
 
vkfu said:
Wow. This is good to know that used CPUs generally have no warranty. So I'd have to get a really big discount compared to a new one to justify buying a used one.
Click to expand...

I am baffled by some of the prices for used gear. Like saving $20 is worth not knowing the condition and having no warranty. I just don't get it. XFX with double warranty is the exception.
 
DENIED

Well, that sucked..
The rep even sent me back a snarky email telling me that AMD will not disclose what they found to be wrong with the cpu, which could also mean nothing is wrong and they just want to deny it because im being difficult..

Lesson learned..
1) Do not buy used CPUs.. For what I paid, if I waited a few weeks I could have bought a new one at almost the same price..

2) Ben @ AMD is a Dick

3) NO Profit..
Posted via Mobile Device
 
flexcore said:
I am baffled by some of the prices for used gear. Like saving $20 is worth not knowing the condition and having no warranty. I just don't get it. XFX with double warranty is the exception.
Click to expand...

tell me about it, huge thread recently where everybody was all hot and bothered over saving $25 buying HD6850 cards (they were new) on ebay when the same card was only $25 more new at Newegg. last i saw it was starting to look like the cards may have been purchased by the seller from Newegg using stolen CC info and then sold on ebay for a quick buck......

i would choose a regular purchase from Newegg over any ebay transaction any day and surely wouldn't take any risk to save $25 damn dollars
 
Im gonna hold it for a couple weeks in the hopes that what I wrote in my survey will persuade someone thats not a dick to call me back about it.

If that doesnt work.. Its either becoming the hotplate or target practice..
While I dont have a 50cal like Mr Bennett, I do have access to an array of vintage rifles.. Ill start with the musket..
 
Evil Juggalo said:
Im gonna hold it for a couple weeks in the hopes that what I wrote in my survey will persuade someone thats not a dick to call me back about it.

If that doesnt work.. Its either becoming the hotplate or target practice..
While I dont have a 50cal like Mr Bennett, I do have access to an array of vintage rifles.. Ill start with the musket..
Click to expand...

Yeah - that's not gonna happen.

The person who reads those surveys is probably also the one who told them not to replace the proc :)
 
So who is the real d**k? The vendor who is merely enforcing their warranty or the one who is trying to defraud the vendor? I guess you just don't get it do you? As has been pointed out time and time again the cpu was used and abused and blew up on you. In both cases AMD is justified in enforcing their warranty. Get over it and move on.
 
nobody_here said:
tell me about it, huge thread recently where everybody was all hot and bothered over saving $25 buying HD6850 cards (they were new) on ebay when the same card was only $25 more new at Newegg. last i saw it was starting to look like the cards may have been purchased by the seller from Newegg using stolen CC info and then sold on ebay for a quick buck......

i would choose a regular purchase from Newegg over any ebay transaction any day and surely wouldn't take any risk to save $25 damn dollars
Click to expand...

Man let me tell you that after owning and operating a retail business for a year.....people are REALLY cheap. Like.....REALLY, REALLY can't see the forest for the trees cheap.
 
BigMacAttack said:
So who is the real d**k? The vendor who is merely enforcing their warranty or the one who is trying to defraud the vendor? I guess you just don't get it do you? As has been pointed out time and time again the cpu was used and abused and blew up on you. In both cases AMD is justified in enforcing their warranty. Get over it and move on.
Click to expand...

Exactly. I am not one to give people crap about at least checking to see if it really matters in getting it warranted. Most of the times the reasons to void a warranty are as loose as reasons to reject a MIR. But that said it has become apparent that somewhere along the line that the warranty was voided, if the manufacturer is able to assess that, then so be it. Don't know how a rejection makes anyone a dick.

Own up to the fact that you have a cpu that was used for overclocking and made a bad purchasing decision. Even if AMD did swap this for you, you should now recognize that it was probably a poor choice to purchase this CPU.
 
QuiteSufficient said:
Man let me tell you that after owning and operating a retail business for a year.....people are REALLY cheap. Like.....REALLY, REALLY can't see the forest for the trees cheap.
Click to expand...

yeah, its pretty damn sad really, i honestly want to punch them in the face just for being such a damn cheap ass idiot, like the people that will buy the cheapest of something 10 times a year at $1 each instead of one a year at $8.....because at the time of each purchase the ticket price is $7 smaller, they're f-ing idiots.....the extent people go to to save a few bucks....dont get me wrong, i like a deal, but there's limits....like a $250 monitor for $100 brand new from a reputable retailer like the Black Friday sales...sure...but im not standing in line overnight for it.....my comfort is worth more than that, i did it once for the social experience....it sucked, ill be comfortable and spend a little more sitting in the lounge chair thanks. life's too short, anything i do that makes it easier on me or more comfortable, even if more expensive is the way i go
 
Remind me to send Ben a cookie and a thank you note - this was super entertaining and he is obviously awsome for being able to catch you outta the blue like this.

Btw, I think another person already mentioned this, but you do realize that the same people who are denying your claim for the cpu are the same ones who will read your survey reply, right? lol
 
DJCantMix said:
Remind me to send Ben a cookie and a thank you note - this was super entertaining and he is obviously awsome for being able to catch you outta the blue like this.

Btw, I think another person already mentioned this, but you do realize that the same people who are denying your claim for the cpu are the same ones who will read your survey reply, right? lol
Click to expand...

Sent Mr Ben a link to [H].. maybe he'll pay the 5$ to read the thread.. :)
And again, to all, yes, I am a cheap bastard.. and the fight was worth losing.. I am upset I'm out 200$, and I am aware of all the reasons here that void the warranty, but having worked retail CS and management there are many better ways to handle this situation. If anything, he was just as shady of a Dick as I was.

And yes, aware that its likely that its the same people that read the surveys.
 
Evil Juggalo said:
Sent Mr Ben a link to [H].. maybe he'll pay the 5$ to read the thread.. :)
And again, to all, yes, I am a cheap bastard.. and the fight was worth losing.. I am upset I'm out 200$, and I am aware of all the reasons here that void the warranty, but having worked retail CS and management there are many better ways to handle this situation. If anything, he was just as shady of a Dick as I was.

And yes, aware that its likely that its the same people that read the surveys.
Click to expand...

What do you think the better way for amd to handle the situation would be.
 
ocellaris said:
What do you think the better way for amd to handle the situation would be.
Click to expand...

In the final email he stated that AMD will not disclose what they found to be wrong with the processor even though I inquired about it and that any and all further emails regarding this matter would be actively ignored.

Which tells me, as a consumer, that AMD can actively refuse anything for any reason whether it be valid or not, and will always be valid because they do not actually tell you whats wrong. They flat out told me to stop contacting them which is a HUGE fuck you, and they dont even bother referring me to a place to get a new CPU.

When working/Managing retail, if at any point I was unable to make a customer happy I would escalate it for them, Not just tell them to F-Off and dont come back.. Even if you know they are blatantly wrong, peons should not be making final decisions if both parties have not compromised.

Was just expecting a little more out of a company I've supported for the last 15+ years.. I never pulled that card out, because it was incredibly obvious towards the end that they were going to put more effort into getting rid of me than anything else.
 
Last edited:
Evil Juggalo said:
In the final email he stated that AMD will not disclose what they found to be wrong with the processor even though I inquired about it and that any and all further emails regarding this matter would be actively ignored.

Which tells me, as a consumer, that AMD can actively refuse anything for any reason whether it be valid or not, and will always be valid because they do not actually tell you whats wrong. They flat out told me to stop contacting them which is a HUGE fuck you, and they dont even bother referring me to a place to get a new CPU.

When working/Managing retail, if at any point I was unable to make a customer happy I would escalate it for them, Not just tell them to F-Off and dont come back.. Even if you know they are blatantly wrong, peons should not be making final decisions if both parties have not compromised.

Was just expecting a little more out of a company I've supported for the last 15+ years.. I never pulled that card out, because it was incredibly obvious towards the end that they were going to put more effort into getting rid of me than anything else.
Click to expand...
LOL what do you want them to tell you? You already know it has been oc'ed and killed which is what they already know just as you do. You just want to stick it to them.
 
Evil Juggalo said:
In the final email he stated that AMD will not disclose what they found to be wrong with the processor even though I inquired about it and that any and all further emails regarding this matter would be actively ignored.

Which tells me, as a consumer, that AMD can actively refuse anything for any reason whether it be valid or not, and will always be valid because they do not actually tell you whats wrong. They flat out told me to stop contacting them which is a HUGE fuck you, and they dont even bother referring me to a place to get a new CPU.

When working/Managing retail, if at any point I was unable to make a customer happy I would escalate it for them, Not just tell them to F-Off and dont come back.. Even if you know they are blatantly wrong, peons should not be making final decisions if both parties have not compromised.

Was just expecting a little more out of a company I've supported for the last 15+ years.. I never pulled that card out, because it was incredibly obvious towards the end that they were going to put more effort into getting rid of me than anything else.
Click to expand...
Dude take your anger out on someone else. Like the seller. The fact is you know why AMD isn't covering it, they said that it was run out of spec. They are not going to give you specifics and you know that's the case.

Honestly while I really didn't mind you giving it a go, its worth it if AMD didn't notice (or care to notice) you are the one being the huge dick now. You had a preregistered CPU in a different persons name, on a chip that you know was used out of spec, where they even confirmed it was out of spec. Now you want to know what? Their testing methods for finding out it was run out of spec. No one ever does its "miss use this" and "water damage that" and "wear and tear of something else".

As for them giving their employee the ability to shut out a customer rather then escalating, thank god. I am tired of dicks being given positive reinforcement for being dicks. They have trained people doing the diagnostics of these parts, why should a manager or managers manager who didn't run the tests, and may not know how to run the tests decide whether your CPU suffered from some immaculate overclock?
 
BTW - you do know also that one of AMD's employees (JF-AMD) reads posts and leaves posts himself on this forum don't you? Even though he works in another division he might well have alerted the tech folks about this very thread and maybe they were even monitoring it. DUH! Just by posting here in this thread you may very well have tipped your hand and given them a "heads up" concerning your inquiry. :eek:
 
Evil Juggalo said:
In the final email he stated that AMD will not disclose what they found to be wrong with the processor even though I inquired about it and that any and all further emails regarding this matter would be actively ignored.

Which tells me, as a consumer, that AMD can actively refuse anything for any reason whether it be valid or not, and will always be valid because they do not actually tell you whats wrong. They flat out told me to stop contacting them which is a HUGE fuck you, and they dont even bother referring me to a place to get a new CPU.

When working/Managing retail, if at any point I was unable to make a customer happy I would escalate it for them, Not just tell them to F-Off and dont come back.. Even if you know they are blatantly wrong, peons should not be making final decisions if both parties have not compromised.

Was just expecting a little more out of a company I've supported for the last 15+ years.. I never pulled that card out, because it was incredibly obvious towards the end that they were going to put more effort into getting rid of me than anything else.
Click to expand...

PWNED!
 
QuiteSufficient said:
Man let me tell you that after owning and operating a retail business for a year.....people are REALLY cheap. Like.....REALLY, REALLY can't see the forest for the trees cheap.
Click to expand...

I notice that most of the FS/FT stuff that is anywhere near recent is only 10% cheaper than just buying from newegg directly....

It's really funny...no way I'd possibly give up warranty & dealing with an unknown personf or 10%.

Now if you are 50% cheaper....

On the other hand, people won't buy newegg refurb hard drives for 50% discount (see my RE4 thread) because it only has 30 day warranty -- even t hough they can still save 40% or so by spending $25 on an additional 2 year warranty....WTF?
 
I know, it's f'n unbelievable what people ask and get for used items /no warranty. Local CL is bad too. Atleast with refurb you should be able to sort out the duds with w/in the 30 day.
 
You must log in or register to reply here.
Back
Top