I love BFG

A

Antonius

Limp Gawd
Joined
Feb 9, 2004
Messages
301
Awesome support. I had 2 GTX280s and had problems with one. I sent it in and a few months later had issues again with it. I sent it in again and they sent me back a 2gb GTX285. I called and said "hey, thats nice and all but it won't work with my other 280." So, they had me send my other 280 back and they are sending me another 285. Basically for the $10 in shipping, I went from 2 280s to 2 285s. I really like the 2x 6 pin design instead of the 6 and 8 pin on the 280.
 
Woah.

Now thats giving up the house to take care of the customer.

+100 to them for that kind of effort. That speaks volumes more than a discount could.
 
Antonius said:
Awesome support. I had 2 GTX280s and had problems with one. I sent it in and a few months later had issues again with it. I sent it in again and they sent me back a 2gb GTX285. I called and said "hey, thats nice and all but it won't work with my other 280." So, they had me send my other 280 back and they are sending me another 285. Basically for the $10 in shipping, I went from 2 280s to 2 285s. I really like the 2x 6 pin design instead of the 6 and 8 pin on the 280.
Click to expand...

Incredible! I've been reading a lot of good things from BFG lately. Did both of your 285 GTX come in a retail box?
 
I'm very curious to know the degree of competition between BFG and the other vendors ie how much market share they're gobbling up. I've had some very positive experiences with their customer service and have heard almost nothing but the same online. Congrats to OP, enjoy the cards.
 
That's a nice upgrade for no money spent! I wish BFG sold Radeons, looks like I may be getting one before too long :p
 
I have had a similar experience with EVGA, I recently RMA'd a 8800GTX and received a GTX260, and RMA'd a 7900GT KO and received a 9800gt. I was pleasantly surprised when i opened the box expecting a 8800gtx and read the 896 part number. Gotta love BFG and EVGA only two nvidia companies i will buy from.
 
BFG awesomeness is pretty much standard fare from all my experiences with them.
 
obliv said:
I have had a similar experience with EVGA, I recently RMA'd a 8800GTX and received a GTX260, and RMA'd a 7900GT KO and received a 9800gt. I was pleasantly surprised when i opened the box expecting a 8800gtx and read the 896 part number. Gotta love BFG and EVGA only two nvidia companies i will buy from.
Click to expand...

Yeah I like the fact that BFG transfers the warranty on the card to whoever buys it though.
 
I RMAed an XFX card earlier this year, they replaced my 6800GT with an 8500; roughly equivalent performance (better in newer games) but not in the same class as EVGA upgrading dead cards to the equivalently placed model of a newer generation.
 
BFG is truely an awesome company.
I've had a ton of their cards and never had a failure.

I have used their Trade-up and it was a simple transaction.
I was treated very well by their CS.

I too wish BFG dealt ATI cards as well as nvidia. Having that option would be about all you could ever ask.:D
 
Well silly me...why did I think BFG allowed the second owners to keep the warranty? Very odd. I could have sworn that was the case. Well, either way, their service is top notch.
 
Correct me if Im wrong but BFG step up is unlimited range step up. Basically I can step up from a vanilla 280 (for ex) for any 285 version that BFG offers, including all of their OC versions, right?
 
I don't think they have any "vanilla" versions, but I've traded up from a pair of 9800GTX OC to GTX 260 Core 192 OCX a while back very nice and seamless transaction.
 
Their RMA procedure is a joke. I just RMA my card on sept 05 and was told to send my card to one of the warehouse located in quebec since i'm from canada. 1 week went by, nothing, no email, no phone call. I called them up and asked them why is it taking so long and i'm getting no information about what is going on with my RMA . So then i gave the rep the tracking number from UPS. She said she'll send a email to the canadian werehouse and told them to send the card down to the US warehouse. ok no problem. Another week went by. yet again nothing. And i dislike calling their tech support line because they have a habit of putting you on hold for 20-30min.

So my question is why dont they just had me send the card down to the US warehouse instead. And oh yeah, apparently no one work at the canadian warehouse on monday and friday. As of now i have no idea where my cards is. i'm stuck using my laptop till i get my card back. Any of you canadian here have the same problem as me?
 
omi said:
Their RMA procedure is a joke. I just RMA my card on sept 05 and was told to send my card to one of the warehouse located in quebec since i'm from canada. 1 week went by, nothing, no email, no phone call. I called them up and asked them why is it taking so long and i'm getting no information about what is going on with my RMA . So then i gave the rep the tracking number from UPS. She said she'll send a email to the canadian werehouse and told them to send the card down to the US warehouse. ok no problem. Another week went by. yet again nothing. And i dislike calling their tech support line because they have a habit of putting you on hold for 20-30min.

So my question is why dont they just had me send the card down to the US warehouse instead. And oh yeah, apparently no one work at the canadian warehouse on monday and friday. As of now i have no idea where my cards is. i'm stuck using my laptop till i get my card back. Any of you canadian here have the same problem as me?
Click to expand...

I did RMA my card to Quebec a year ago, it does ship back from Quebec. But it takes a week to update received status after arrive. And another week or 2 to ship te card out.
You can ask Jeff from help, he is from BFG. 100% sure he can help.;)
 
Last edited:
omi said:
Their RMA procedure is a joke. I just RMA my card on sept 05 and was told to send my card to one of the warehouse located in quebec since i'm from canada. 1 week went by, nothing, no email, no phone call. I called them up and asked them why is it taking so long and i'm getting no information about what is going on with my RMA . So then i gave the rep the tracking number from UPS. She said she'll send a email to the canadian werehouse and told them to send the card down to the US warehouse. ok no problem. Another week went by. yet again nothing. And i dislike calling their tech support line because they have a habit of putting you on hold for 20-30min.

So my question is why dont they just had me send the card down to the US warehouse instead. And oh yeah, apparently no one work at the canadian warehouse on monday and friday. As of now i have no idea where my cards is. i'm stuck using my laptop till i get my card back. Any of you canadian here have the same problem as me?
Click to expand...

omi,

Please PM me your contact details and RMA number so I can take a look into this for you. It shouldn't take that long to get a return.

Thanks.
 
I had a friend who bought a BFG GTX285 from Dell when a deal was on, it was bad.. massive artifacts while playing games.. so he RMA'd it to BFG which went smoothly.. except the card he got had the same problem.. RMA rinse repeat, same issue.. so he got an 850W psu.. same problem.. so he did one more RMA and finally, the card worked fine.. He was getting refurbs from BFG on the RMA which it seems like were not tested thoroughly.. While he was frustrated with the situation, he said BFG was good about getting him replacements until he finally got the one which worked. but after all that shipping, the deal was no deal any more.. kind of a bummer.
 
Jeef is supposed to be handling one of my RMA's right now for my 8800 Ultra. My dad got it for me a while ago and I didn't have a reciept!

Thanks BFG!
 
well, if by the time I get ready to upgrade and the new GTX300 series are out and I am considering them I think BFG will probably be on the top of my list for vendors.
 
I had 2 7800GTXs that I bought from BFG and I bought my 2 GTX280s from BFG. As long as I buy Nvidia, I will not buy any other manufacturer because I have had nothing but the best experiences with BFG from start to finish.
 
BFG customer service is stellar. I had an 8800 that died, so I called and they gave me an RMA number. Five days later a GTX260 arrived to replace my dead card. Was I happy, hell yeah. I asked if the replacement card was covered if something happened to it and was told "Yes, we stand by our products." I will always buy BFG.
 
revenant said:
I had a friend who bought a BFG GTX285 from Dell when a deal was on, it was bad.. massive artifacts while playing games.. so he RMA'd it to BFG which went smoothly.. except the card he got had the same problem.. RMA rinse repeat, same issue.. so he got an 850W psu.. same problem.. so he did one more RMA and finally, the card worked fine.. He was getting refurbs from BFG on the RMA which it seems like were not tested thoroughly.. While he was frustrated with the situation, he said BFG was good about getting him replacements until he finally got the one which worked. but after all that shipping, the deal was no deal any more.. kind of a bummer.
Click to expand...

You mean you have to pay all shipping including the second and the third times?
 
well i like to thanks jeff for trying to help me out. But its been a week already and i still have no information of whats going on. But he did told me if he hear anything he'll contact me ASAP. So i dont blame him on anything. Howerver i think is time for me to take this matter into my own hand. I will be filing a complaint thru the Corporate number. Then i'll do another complaint thru BBB. This is getting ridiculous. Its had been almost a month and i didn't know waiting for a card to get RMA could take up a month of my time and i'm really sick of waiting. I just got off the phone with the tech and he told me the same thing the previous tech told me. Same old procedure that didn't do nothing and probably have me waiting for another month. This is the worst i have ever experience with a RMA. I'll call them back tomorrow and speak with a supervisor. If they told me the same old BS again. I'll continue with the complaint.
 
Any updates on your situation omi?

I am currently in the same process as you, i had my card shipped to the Quebec warehouse. They had it since the 22th of septembre, and their website still shows "Stage 3: Your RMA has not yet shipped from the BFG Warehouse."

I have emailed them to get some more informations and they said that the quebec warehouse was out-of-stock on the model i sent (my old 8800gtx).

I'll update when i get more news...
 
I bought a BFG and an EVGA in january. Got the EVGA rebate by february and got stiffed on the BFG one.
 
i just got a PM from jeff today. He told me he requested the warehouse in the state to send me a new card today. So now is just a waiting game. I'll update when the card arrive. Hopefully i'll get it within this week.

PS: and if my source is right, the warehouse is not out of stock. the 8800GTX is a discontinued product.
 
Last edited:
omi said:
PS: and if my source is right, the warehouse is not out of stock. the 8800GTX is a discontinued product.
Click to expand...

Yeah figured it was discontinued, only reporting what the BFG rep told me.

So far, my feeling is that if you are in the US, BFG's service is great and fast however if you are in Canada, you have to go thru that dropoff-point that sells kid clothings and is open 3 days a week, which kinda screws up the whole thing... Anyways, wait and see, i guess
 
yeah all the good stuff i heard and read about BFG are usually from the people who live in the state. As for us we have no way of making any contact with the canadian warehouse. This however is really making them look bad. Because we have to direct our problem to the company in the state then have them direct our problem to the company located in canada. I'm not sure how often you call the tech line. But whenever i call.. either is 20-30min hold. Last friday i decided to call them again, waited 25min for lady to pick up. Told her about my RMA issue, she then transfer me to another department. I'm not even sure if anyone even work where she transfered me to so i waited another 40min. Hung up.. call back again hopefully the same girl will pick up... 20min went by.. nothing and said screw it. i'll call back monday.

Monday came and got a PM from jeff who had been dealing with my issue since the day he posted here and i'm very glad and thankful with that. He's having them sending me a GTX285 for my GTX280 replacement. I hope all went smooth and well. Really do not want to go through this ever again. And i also wish you luck with your RMA issue.
 
Last edited:
I'll definitely consider BFG next time I need a video card and recommend them to my family and friends! I have EVGA now and got the rebate no problem, but it will be an option to consider next time for sure.
 
While in general BFG support may be outstanding, there are sometimes flukes. I had this 285 which would refuse to work in anything but slot 1 on one particular motherboard and even then it was not working properly (unstable and crashing in games). I call in and you know what the tech has told me? "If it works in one slot, it's OK" ignoring the fact that it would work in any other slot and that it's unstable. Only after I tried it in another computer (which is a PITA since I didn't have a readily available alternative pci-e computer) would she issue an RMA. I mean, just how many hoops do I have to jump through to prove that I have an issue? And that's after seeing that I have multiple BFG products purchased and registered on my account. That experience left a bad aftertaste which I do not wish to repeat ever again. Note: in the end, I've forgone the BFG RMA process and went through the merchant: all it took was one 5-minute phone call instead of hours on the phone with that BFG lady, and I got the advance replacement the next day.
 
well a quick update. I finally got the card today. Card was send on the 5th and got the card on the 7th so it was pretty fast. Is not a new card but at least is a working card so far. I'll need to run a couple more games to test it out. Because upon on boot up i did see a little artifacts on the screen so is hard to say. I would like to thanks jeff for helping me out personally. Can't thank you enough for that. If it wasn't for you i'll probably still waiting in the dark. And i'm so glad the card game on the right time. Just when im uninstalling the old driver. The spare card i'm using 7800GTX died on me after the comp restart lol. Talk about perfect timing.
 
I think that you may have a deeper issue if your 7800gtx fried too. Power supply perhaps? You should check things out.
 
You must log in or register to reply here.
Back
Top