I ordered mine at Amazon on Launch for $120, and got it a week ago. It's replacing a 1600x in our HTPC, and I've been thinking of instead rep=1997250&hash=66e5d8f4565badb0f6fb419aeb171f4a']Attach fileslacing my wife's 2600 with it.
This is hilarious...I try to reach out to ASUS here on [H], and they closed their profile page, which only had 3 posts....So, the resolution they agreed to on Twitter was to send me a New-In-Box Card as a replacement, only caveat is that I loose 3GB of VRAM, but I don' t mind at this point, I...
OMG I get it...My definition of HONOR is that the Business does whatever possible to help satisfy the customer, especially when as a service or product provider the business screws up. Your definition of "HONOR" is satisfying the letter of the agreement, but not the spirit of the agreement. I...
Chances are higher that a refurbished card is defective, than a brand new card is defective. Your example/argument is invalid. Though to be fair, ASUS has reached out to me and admitted to their substandard RMA-Support, and agreed to swap out for a new-in-box card of comparable performance and...
Wow, so I personally experience 3 defective cards in a row, and show other people with similar experiences (and others posting here after my post), and you wouldn't get the impression that they are trying to "wear down the customer" ? When MY customers have to call back a SECOND time, with...
I sent them my article on Twitter, and got an immediate response, and apology. They are swapping it with a "Card of equivalent performance and aesthetics". The RMA department is hot trash, but the Social media side seems much better.
I'm guessing you missed this part.
" From the stories I received, Asus does NOT honor RMAs. Asus send out defective cards as an RMA, in hopes of wearing down the user to the point they give up."
And in my article, I had several other users who had the same experience. I guess the best way to...
I get that for a comparably cheap PSU (well, compared to a close to $1000 graphics card, your PSU is objectively cheap, hence toss-able). But with Asus ignoring me at this point it may now time to look for a Radeon 7.
ASUS HAS A USELESS WARRANTY. Avoid their cards like the plauge.
This is a long one. I wrote an article regarding mine and other's experience with Asus LACK of an actual RMA department. It seems they just stockpile defective graphics cards and motherboards and send those to customers having...
This is a long one. I wrote an article regarding mine and other's experience with Asus LACK of an actual RMA department. It seems they just stockpile defective graphics cards and motherboards and send those to customers having issues.
This is a big ask, but this needs attention. The abuse that...