Megalith
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More and more restaurants are adding tablets to their tables, which allow diners to conveniently make orders and pay the bill without interacting with staff. Some of these will prompt customers to take a satisfaction survey at the end of every meal, but waiters say they generate scores unfairly and do not accurately reflect performance, leading to less shifts.
“When they introduced them, it seemed like a good deal for the customer. But as a server, it's just the worst thing ever,” said Sam Ellis, who worked as a server at a Chili’s in Texas. “That's all your job depends on, is those survey scores.” Ziosk scores are tabulated as an average out of five stars, and on the device, it says four out of five stars means “satisfied.” But anything less than perfect drags a score down and has the potential to hurt the server.
“When they introduced them, it seemed like a good deal for the customer. But as a server, it's just the worst thing ever,” said Sam Ellis, who worked as a server at a Chili’s in Texas. “That's all your job depends on, is those survey scores.” Ziosk scores are tabulated as an average out of five stars, and on the device, it says four out of five stars means “satisfied.” But anything less than perfect drags a score down and has the potential to hurt the server.