Fired For Calling Out Non-Tipping Customer On Twitter

jbltecnicspro said:
No he doesn't. I can't believe how fast this has gone into a "why you should tip" argument on the forums. It was a lunch truck, people - a fast food joint. If the single, large $170 order didn't come to them, then perhaps a ton of other smaller orders totaling $170 (or more) with all of those "difficult-to-make" sandwiches would have come as well. Should the people who didn't tip with the smaller orders be blasted on twitter too? Customer service is a shitty job field to be in - no argument here. But no one should expect to keep their job after personally trashing customers on twitter for all the world to see. He even directed the tweet at the company's twitter account.
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well, i have to admit i am known to wander off topic abit (cough-cough) but you are right.
and the "entitlement mentality" started to leak out as well.
 
ravx25 said:
I understand tipping based on performance. No the tip is not mandatory, but you apparently understand this is how this person's well being is established. Not caring about their situation given that is no different than passing a dying person on the street. It's inconsiderate. And in the case of being robbed, I would hope you don't get hurt, but in the loss of cash or items, why should I care about your financial situation?
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You can't care about everyones position. Tips are a risk / reward, sure a lot of waiters get low wages but there are many that also make a lot of money for what they do. Ultimately they have chosen that business model and if someone disagrees with it than it is their right to not go, or not tip. How come you don't tip the guy at walmart who doesn't make enough money? Why don't you care about the well being of anyone else who does not receive tips? The waiter is not dying, they are taking a risk in the job they work.
 
ravx25 said:
I certainly do. Aside from the server doing a bad job, what's the difference if you choose not to tip him/her? In my eyes that's indirectly stealing given how the system works.
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You should probably go see the nearest optometrist or hand over your drivers license.
 
Well, here's my two cents. I tip 15-20% depending on the service. If it's shitty service( which is 50% of the time) i tip 15%, every other time else gets 20%. There has been rare occasions where I'll tip more but very rarely.

IMO the glass co people are douchebags and the sandwich maker guy is a dumbass. And that's probably why he's making sandwiches.
 
wow the douchebaggery in this thread is staggering and kind of depressing
 
ravx25 said:
I certainly do. Aside from the server doing a bad job, what's the difference if you choose not to tip him/her? In my eyes that's indirectly stealing given how the system works.
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you do realize that "tips" are possible by selling a product provided by the owner?
When you work for "tips", your agreement is with the owner, not the patron.
 
There's been EXACTLY one time I've come close to not tipping.

Was at a convention in Milwaukee and my group went into a steak place.

To be fair, it was CRAZY busy, so we were okay with being split up to get in and be served sooner.

One couple was in, served, and out in about 45 minutes.

We came in about 10 minutes after them, and then sat for 20 minutes before having our order taken.

We then sat for over 90 minutes before we flagged down a server to tell us it would be "just a little longer". Another 45-plus minutes and we got up and left. The tip? One penny in the bottom of a water glass and an unpaid check for food we never got.

I can understand being crazy-busy.
I can understand being short-staffed.

But two and a half hours? They should have came back and told us it was that bad and given us the option to take our business elsewhere. Not taken our orders and then left us for 2-plus hours! Not in a place with $50+ steaks!
 
jbltecnicspro said:
No he doesn't. I can't believe how fast this has gone into a "why you should tip" argument on the forums. It was a lunch truck, people - a fast food joint. If the single, large $170 order didn't come to them, then perhaps a ton of other smaller orders totaling $170 (or more) with all of those "difficult-to-make" sandwiches would have come as well. Should the people who didn't tip with the smaller orders be blasted on twitter too? Customer service is a shitty job field to be in - no argument here. But no one should expect to keep their job after personally trashing customers on twitter for all the world to see. He even directed the tweet at the company's twitter account.
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Yes and no. If you have one customer essentially stop a long line with a huge order? Yeah, I honestly DO think that calls for a tip.
 
Chas said:
Yes and no. If you have one customer essentially stop a long line with a huge order? Yeah, I honestly DO think that calls for a tip.
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Regardless, it's not the employee's place to publicly call them out on it, bottom line.
 
Crimson said:
Can't tell if serious or just trolling. Either way your a testa di cazzo!
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I sure was not trolling and I was very serious. If I go out to eat I make sure to bring people with me so they can leave a tip if they want but at the same time I was also being honest that most of the time I just tell the waiter/waitress to go away after they bring the food.

I find it very annoying when they come to your table 10 times in 30 minutes and ask the same stupid question "hows the food" "How are you guys doing". I mean come on you just ask me those same 2 questions a good 5 times each. I told you the first time it was fine you dont have to repeat yourself.
 
I usually tip generously if service is good.. I also live in a state where wait staff get paid at least the state's minimum wage. Never understood the lower wages wait staff get in majority of the states.
 
What's bad is that Glass and Co. at least backed their douchebag employees. Milk Truck however showed how little they respect their employee since they can always pick another up on the street. Respect is a two way street... respect your employees and they might respect the company more....
 
Chas said:
Yes and no. If you have one customer essentially stop a long line with a huge order? Yeah, I honestly DO think that calls for a tip.
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Who are they supposed to tip, the other customers in line? Its neither here nor there for the food truck guys. They actually whined that some items were hard to make. I should ask for tips at work for the more difficult systems apparently.
 
There needs to be tip reform. People shouldn't have to keep track of how much to tip. Just markup the food price by 10-15% and fuck the tip. Employers should pay their workers a standard wage.

Here in california, every server gets minimum wage.
 
And don't try to do anything special or extra to earn an extra tip. Just do your job and bring me my food.
 
CaptNumbNutz said:
Have you ever worked as a waiter or a delivery driver? Do you have any idea how averages and percentages work?

Tips on the large orders make up for tightfisted people who think its ok to derp around and tip a flat fee rather than a percent. Also, the larger the order, generally the more items that are brought out to you, hence the waiter is doing more work per order.
No where is that more important than being a waiter or waitress where it is completely 100% legal to pay below the minimum wage and their entire earning potential comes from tips. For delivery drivers that get paid more than minimum wage the tipping is debatable, but their pay still isn't that good and they have to deal with extra wear and tear on their vehicle.
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amdgamer said:
That $25 steak required a lot more care and attention to make than some $6 burger. It requires more work and care especially because they have to be cooked perfectly.

I never get people who find all sorts of ways to justify why they should tip only a certain amount. If someone doesn't want to tip, they should go to the local fast food joint, cook a meal themselves, or get a significant other to cook which can arguably be much more expensive.
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I tip based on quality of service, not the cost of the food. Just because you walked $300 worth of food a few feet from the kitchen to the table doesn't mean you should get a guaranteed $35 or more tip. Shit service = shit tip, great service = great tip. I tip over 50% to my pizza guys because I get the pizza about 10 to 15 minutes after I place the order. A fresh hot pizza is worth it, but if you put me and the end of your three or four stop list and I get it 45 minutes or more later, dont expect much.
 
I tip well for good service and low for bad service.

I have family that worked in a service job and learned in my 20s about proper tipping. I've left quarters for extremely shit service, example, when you ask a waiter for something and he doesn't deliver but spends his time at a large table expecting a big tip, forgetting about your table...
 
Wow...so many people here are jackholes...

Tipping is part of the wage. That is why the companies are allowed to pay crap ass wages.

To all of you that say any of the following:

If you dont like the wage, dont work there
You are not entitled to a tip
Food service workers make decent wages


Screw you. I hope when you go back to a place you fail to tip at they spit in your food. Serves you right.

Shame on you
 
NiViK said:
Wow...so many people here are jackholes...

Tipping is part of the wage. That is why the companies are allowed to pay crap ass wages.

To all of you that say any of the following:

If you dont like the wage, dont work there
You are not entitled to a tip
Food service workers make decent wages


Screw you. I hope when you go back to a place you fail to tip at they spit in your food. Serves you right.

Shame on you
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Do you tip at McDonalds?

I hope they spit in your food.
 
NiViK said:
Wow...so many people here are jackholes...

Tipping is part of the wage. That is why the companies are allowed to pay crap ass wages.

To all of you that say any of the following:

If you dont like the wage, dont work there
You are not entitled to a tip
Food service workers make decent wages


Screw you. I hope when you go back to a place you fail to tip at they spit in your food. Serves you right.

Shame on you
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and to you i say:

go to school so you can get a better job
servers are absolutely not entitled to a tip, hence the name
i know food servers who make more per hour than i do (even $50-100 on weekends) but only work part time so overall they make less. i dont feel sorry for them.

i always tip, and usually generously if the service wasnt bad (~20%). however, i do think the practice is retarded and the servers should just get paid more and the food should cost more. also, saying the service industry is incredibly hard is stupid. how bout i trade my job as an engineer that i went to school (4 years of not working, and racked up thousands in debt) for your job as a server, and see who can do whos job? i have worked service before, and it can be hectic and sometimes even stressful, but it is NOT hard. try having an actual deadline and actual responsibilities.
 
ekuest said:
and to you i say:

go to school so you can get a better job
servers are absolutely not entitled to a tip, hence the name
i know food servers who make more per hour than i do (even $50-100 on weekends) but only work part time so overall they make less. i dont feel sorry for them.

i always tip, and usually generously if the service wasnt bad (~20%). however, i do think the practice is retarded and the servers should just get paid more and the food should cost more. also, saying the service industry is incredibly hard is stupid. how bout i trade my job as an engineer that i went to school (4 years of not working, and racked up thousands in debt) for your job as a server, and see who can do whos job? i have worked service before, and it can be hectic and sometimes even stressful, but it is NOT hard. try having an actual deadline and actual responsibilities.
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In 35 years I still have not figured out why people use a degree to justify arrogance.
 
potency said:
In 35 years I still have not figured out why people use a degree to justify arrogance.
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if you read that as arrogance then that only reflects your own defensiveness or emotional vulnerability. i was simply pointing out that because i have a degree, i can do a job that someone who did not get my degree can not do. that is a fact. so tell me what's so difficult about writing down an order right, carrying it all the way from one side of a room to the other, and being somewhat courteous and i will tell you what is difficult about being an engineer.
 
sfsuphysics said:
Except there is no place in the US where it is 100% legal to pay below the minimum wage, yes even in the food service industry because the owner of said business MUST make up any difference between wage and tip deficit if that worker is not making at least minimum wage in some way.
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You are right. I left that part out. The base pay is below minimum wage, whatever they don't make up for in tips to get equal to or above minimum wage is required to be made up by the employer.

What I said is still technically correct in that they can pay you below minimum wage legally, there is just that caveat that you mentioned in case the employee doesn't earn enough tips.

The sad truth though is that if you rely on tips and don't make the minimum, you are rarely kept around for long by that employer. They usually see that as an employee not meeting performance expectations and will fire them so they don't have to subsidize their paycheck anymore.

Its a sad cutthroat business, and I don't like the laws that allowed it in the first place. It is what it is though, and people need to not get stuck in those jobs for too long. They need to save money any way they can and improve themselves.
 
CaptNumbNutz said:
You are right. I left that part out. The base pay is below minimum wage, whatever they don't make up for in tips to get equal to or above minimum wage is required to be made up by the employer.
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Seems like business owners are the ones we should be getting mad at. Did they notice their employees were getting above minimum wage (due to tips) so they decided to put an end to it? :p
 
Ragenrok said:
still doesn't mean you don't have to earn it. If you simply do your basic job and act like you don't want to even talk to me and nothing else your lucky to ever see more than a dollar from me. But if your ontop of things, constant refills on my water and coffee, quality checking and such I have no issues with 20%-30% tips.

My lowest tip? 1 cent and a note saying "penny for my thoughts? Don't make me wait 15 minutes for a drink" for making me wait 15 minutes just to take my drink order lol.
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I totally agree with you. My original remark was in regards to people who think its ok to tip the same $2 they would for a burger and fries that they would a $25 steak. If the waiter is a jerk or doesn't do his job, it doesn't matter how much the meal is.

Using a percentage of the order combined with averages over all the orders served helps the employee when there are good tippers and bad tippers so they at least stay above the minimum wage line. That is all I was pointing out.;)
 
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ekuest said:
if you read that as arrogance then that only reflects your own defensiveness or emotional vulnerability. i was simply pointing out that because i have a degree, i can do a job that someone who did not get my degree can not do. that is a fact. so tell me what's so difficult about writing down an order right, carrying it all the way from one side of a room to the other, and being somewhat courteous and i will tell you what is difficult about being an engineer.
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LOL a bit perturbed, are we? I'll let the tone of your response speak for itself.



ekuest said:
i have worked service before, and it can be hectic and sometimes even stressful, but it is NOT hard. try having an actual deadline and actual responsibilities.
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Serving food consists of nothing but constant deadlines and responsibilities, right? But how are your deadlines and responsibilities more important to society?
 
RealityCrunch said:
Seems like business owners are the ones we should be getting mad at. Did they notice their employees were getting above minimum wage (due to tips) so they decided to put an end to it? :p
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Nope. Blame the US government and lobbyists. The "sub-minimum" wage for tipped employees has been a federal standard since 1966. Some states have gone above and beyond and provide better minimum wage for this class of worker, which they are legally allowed to do, but the federal law is the minimum.
 
potency said:
[

LOL a bit perturbed, are we? I'll let the tone of your response speak for itself.

Serving food consists of nothing but constant deadlines and responsibilities, right? But how are your deadlines and responsibilities more important to society?
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i think my tone is quite civil but you're free to read as much hostility into it as you care to invent for your purposes.

serving has no deadlines. people dont order their food and say "if this isnt in front of me in 15 minutes i am leaving and you are not getting paid." it is recommended you get it out as fast as possible obviously, but unless the restaurant management gives you a deadline, there isnt one. there is responsibility in that if you fail then someone doesnt get their food on time, and/or you dont get a tip. you don't cost your company thousands or millions of dollars or get fired or disbarred. i wont go into detail how my responsibilities are more important to society than getting someone their tacos on time because then you will go on about me being arrogant or self-righteous or whatever, but yes they are. there are also a lot of jobs that dont require a degree, and even that pay minimum wage (less than service industry) that are more important than food service. in fact, i am having a hard time thinking of anything less important than food service.
 
I normally tip, but only if the service is good. If the service is great, I'll tip 25%. If the service is shit, then there is likely not to be a tip at all (luckily, this is pretty rare).

Gratuities are paid when you grateful for the service - they are not mandatory no matter how the servers feel. Want a tip, take care of your customers. If I have to get up and hunt you down just to get my drink refilled.....
 
ekuest said:
in fact, i am having a hard time thinking of anything less important than food service.
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arrogance
noun
offensive display of superiority or self-importance; overbearing pride.



Oh man, I baited you and you gobbled it right up.
 
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