Fired For Calling Out Non-Tipping Customer On Twitter

bacon said:
Every single restaurant I worked if the servers were not complete muppets they made near twice what the kitchen staff would make excluding the chef or manager. Why do they deserve more money than those preparing the food?
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The chef doesn't feel the wrath of hate of the customer. The waiter/waitress does. Even if the chef makes shitty food he does't get yelled at by the customer. If he does it's rare. The chef simply takes the order from the waitress. Unless he fucks up cooking whatever it is written down on the order, it's the waiters/waitresses fault. I'm not saying it's fair, but life isn't fair to begin with and I would say that the waiter/waitress is by far the more stressful position.
 
Putz said:
getting a glass of pop thats half ice and contains shot glass worth of pop to keep the free refills cost is a huge piss off... especially if your getting spicy food, they just need refilled a half dozen times during the meal just to save a nickels worth of mix, but costs them a tip
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Actually the glass would be filled to the top with ice in order to save money. Ice halfway up is actually being courteous.

Also to comment on the twitter post, it defaces the company as well as shows money grubbing employees. He should not have been fired. Instead the owner should have cut his,hours for a couple weeks. You have to remember who actually owns the business and whose pocket is funding it.

As a server/bartender I never expected a tip, but coaxed a tip from the diner with great service and conversational skills. If a tip was not left, i highly belived karma would come back to bite em in the ass, not that I wished it upon them or anything since karma doesn't work that way.
 
cptnjarhead said:
I would say you are right in the middle. Filling out those questionnaires for service does go along way too. Some businesses give right-ups and if a server gets too many bad reviews, they can be fired or get un-paid time off.
As for people talking about "tips" and making a living.
Some servers bring their problems to work, and they forget that customers go out to eat/drink to have a pleasant experience, if your server is in a bad mood, then everyone's experience is bad. A server having a bad night can kill their tips like a virus. Leave your problems at the door and smile. Its not easy, but having an attitude can and will cost you money.

"Positive thoughts and actions yield positive results"
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This is also true. It's hard to leave the baggage at home for anyone. Sometimes it's noticeable they are having a bad day, but shit, if they are really trying to keep me satisfied then I'll tip them a good amount and not because I feel sorry for them. It would be because they are a good example of what a waiter/waitress should be and they've earned it with the exceptional service. Ever go into a packed restaurant and still get good service? I have and I reward them for it. It's not my fault it's busy as all hell and you've got 25 tables to service constantly while trying to keep track of orders, drinks, etc... But if you're really doing your best (shit we are people, we can't do everything without fucking up) then in my opinion you deserve something extra. It's times like these that i'll tip 25% or more. It's really not rocket science. Give good service and try and you will be rewarded accordingly. Give shitty service and come off as a robot who doesn't give a shit about the job or you as a customer then you will not be rewarded for it.
 
LeninGHOLA said:
I tip like a boss. But, you won't find me at an Applebees or Outback Steakhouse... so generally speaking, I never get bad service.
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Another good point. Name a nice restaurant that has shitty service. It doesn't really happen and there is a reason for it. These restaurants didn't hire some dude who walked by and dropped off an application. They probably found them at other restaurants and hired them based on their performance. That's what I would do if I owned a nice restaurant.
 
bacon said:
Every single restaurant I worked if the servers were not complete muppets they made near twice what the kitchen staff would make excluding the chef or manager. Why do they deserve more money than those preparing the food?
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You have a good point, but kitchen staff is paid hourly. Regardless of how busy or slow the night is, you make your hourly wage. A server either clocks out early or works the entire shift for well under minimum wage, either way they go home will less money than someone who makes minimum or higher. Basing your wage on “tips” leaves everything up to you, the rewards are great but you can bust your ass and go home with $30 at the end of the night.
The line is just as crucial as the floor, and many people forget that. The best solution is a bonus for the line staff at the end of the night or week based on sales. This works better for everyone because if the line is happy and performing at full speed, the servers on the floor are happy because they get the food out quickly and that means more money in everyone’s pocket. Not all owners like to share profits or give bonuses based on sales, but it is a great motivator for the kitchen staff. When someone has the ability to make money based on performance instead of hourly, they tend to shine in the process.
 
I worked at a nice restaurant where tips were shared. The majority of the tips went to the servers, but people on the line still got a hundred or so extra dollars every week. Not a bad system.
 
TheOrangeJuicer said:
This is also true. It's hard to leave the baggage at home for anyone. Sometimes it's noticeable they are having a bad day, but shit, if they are really trying to keep me satisfied then I'll tip them a good amount and not because I feel sorry for them. It would be because they are a good example of what a waiter/waitress should be and they've earned it with the exceptional service. Ever go into a packed restaurant and still get good service? I have and I reward them for it. It's not my fault it's busy as all hell and you've got 25 tables to service constantly while trying to keep track of orders, drinks, etc... But if you're really doing your best (shit we are people, we can't do everything without fucking up) then in my opinion you deserve something extra. It's times like these that i'll tip 25% or more. It's really not rocket science. Give good service and try and you will be rewarded accordingly. Give shitty service and come off as a robot who doesn't give a shit about the job or you as a customer then you will not be rewarded for it.
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agreed.
 
Semantics said:
Bullshit if pay for performance is so fucking important then why aren't all our jobs based on that.
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lol Wut??

that is how things work with real jobs if your a burger flipper maybe not.!

You don't get up the corporate ladder if your performance sucks.

And when you move up the chain you make more money.

When its time for performance reviews if your review is terrible you don't get a promotion and more money.

Have you ever held a job in an office? Because this is common knowledge?
 
amdgamer said:
I never get people who find all sorts of ways to justify why they should tip only a certain amount. If someone doesn't want to tip, they should go to the local fast food joint, cook a meal themselves, or get a significant other to cook which can arguably be much more expensive.
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Yeah the only justification needed is that servers are already paid to do their jobs* and there are plenty of other service-related jobs with bad pay where tipping is not expected. Hell there are minimum wage physical labour jobs that are 1000x harder than serving food and no possibility of being tipped.

*Excepting those states and the province of Quebec where minimum wages can be lowered based on expected gratuities.
 
Makaveli@BETA said:
lol Wut??

that is how things work with real jobs if your a burger flipper maybe not.!

You don't get up the corporate ladder if your performance sucks.

And when you move up the chain you make more money.

When its time for performance reviews if your review is terrible you don't get a promotion and more money.

Have you ever held a job in an office? Because this is common knowledge?
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Unless you work for government! Performance doesn't mean shit there. At least that's what I hear. I am ignorant on the subject since I've never worked in government before. As far as private corporations... performance is everything.
 
lord_emperor said:
Yeah the only justification needed is that servers are already paid to do their jobs* and there are plenty of other service-related jobs with bad pay where tipping is not expected. Hell there are minimum wage physical labour jobs that are 1000x harder than serving food and no possibility of being tipped.

*Excepting those states and the province of Quebec where minimum wages can be lowered based on expected gratuities.
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Good servers will not work for minimum wage & no tips. You're creating a problem where there isn't one.
 
I tip more for good service, but if you suck you're maybe getting a dollar tip from me. I had one waitress who threw the plates onto the table and walked away and was just plain rude.
 
Not every service gets a tip, Some are the nature of the job. But I try to accomodate service people. If I have a plumber come over to bus his or her ass to fix something. I'll provide drinks or something to that effect. But I'm generally not tipping.

Movers I tip if they don't break shit.

Hummm.. restraunts I generally tip 20% unless the service is shitty.

Fast food.. I don't tip. With rare exceptions. Minimally I'll tip a buck.

I have been known to thematically tip for good waiters or waitresses. Like one who claimed to be the devil got a 16.66 tip as opposed to a 12 dollar tip and such.
 
cptnjarhead said:
You have a good point, but kitchen staff is paid hourly. Regardless of how busy or slow the night is, you make your hourly wage. A server either clocks out early or works the entire shift for well under minimum wage, either way they go home will less money than someone who makes minimum or higher. Basing your wage on “tips” leaves everything up to you, the rewards are great but you can bust your ass and go home with $30 at the end of the night.
The line is just as crucial as the floor, and many people forget that. The best solution is a bonus for the line staff at the end of the night or week based on sales. This works better for everyone because if the line is happy and performing at full speed, the servers on the floor are happy because they get the food out quickly and that means more money in everyone’s pocket. Not all owners like to share profits or give bonuses based on sales, but it is a great motivator for the kitchen staff. When someone has the ability to make money based on performance instead of hourly, they tend to shine in the process.
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True to a point. I worked in the industry from 15 years old until after college. Over a decade. It was extremely rare for me to bring home more than those who were working in the front.

I worked as a server and bartender as well, because I wanted to extra money. I wasn't a slouch and a very good cook, but my income was limited to my hourly wage. Being better didn't get me any extra income, that can't be said for a good server.
 
TheOrangeJuicer said:
Unless you work for government! Performance doesn't mean shit there. At least that's what I hear. I am ignorant on the subject since I've never worked in government before. As far as private corporations... performance is everything.
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G jobs are based on seniority and cronyism. Wage is based on time vested, not on performance and once they reach a cap, why even bother other than going through the motions. Thats why Detroit and many others to follow are bankrupt.
 
Got sidetracked from what I wanted to say. This server was clearly articulate and not a moron by looking at his blog page. This is what happens when you put intelligent articulate people into underpaid underappreciated positions. They can eloquently and easily make you look like a moron.

This guy needs a better job that is more suited to his abilities.
 
TheOrangeJuicer said:
Unless you work for government! Performance doesn't mean shit there. At least that's what I hear. I am ignorant on the subject since I've never worked in government before. As far as private corporations... performance is everything.
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lol that's true of the government and probably because their staff gets paid with our money.

always easy spending someone else's money.
 
Grimlaking said:
Got sidetracked from what I wanted to say. This server was clearly articulate and not a moron by looking at his blog page. This is what happens when you put intelligent articulate people into underpaid underappreciated positions. They can eloquently and easily make you look like a moron.

This guy needs a better job that is more suited to his abilities.
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Maybe. A good server at a good restaurant can make $70-100k a year, which might be more than he could make elsewhere.
 
Off the topic of tipping and more to the topic of the guy getting fired. I think it was pretty tasteless of the company to fire him since he never mentioned what company he worked. He called the cheapskates out, leaving the company he worked for out of context, and the crybabies went to the company who sniffled and tucked their tales between their legs like babies and fired him. Just one more example of a company thinking they "own" their employees even when they are off the clock....
 
This is my system

People that just bring me my food and do not offer any real level of service - 0-5% tip

People that actually wait on me, refill my drinks, offer suggestions and contribute to having a nice time - 20+% tip.

Pizza guys - 10% because I appreciate me being allowed to be lazy
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This is the most intelligent response in this entire thread right here.
 
I went and read the original article. This guy is a food truck employee complaining about not getting tipped. LOL.
 
Aluisious said:
Face it, chauffeuring pizza is not a real job.
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Maybe, but if you get delivery, remember that the pizza guy knows where you live, and might have some friends willing to do "favors" if you're a jerk to him - and you'll never be able to prove it.
 
Volume said:
I tip, but the problem I have with tipping is that it's based on a percentage of the total cost of the order. It doesn't matter if I have a $6 burger or the $25 steak, you don't deserve a better tip just because you carried a more expensive food item to me.
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Yep, we should charge a flat fee tip for everything ordered. Let's add $2 to your order for ording a $1.50 coffee. :rolleyes:

If you have the money to buy the more expensive meal, you have the money to tip your waitress/waiter more.
 
CookieFactory said:
Really, robbing someone is analogous to not tipping for bad service? LOL talk about entitled waiter syndrome. There is such a far fucking difference between applying force/violence to rob someone and not leaving a non-mandatory, performance-based tip that any such comparison is absurd.
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I understand tipping based on performance. No the tip is not mandatory, but you apparently understand this is how this person's well being is established. Not caring about their situation given that is no different than passing a dying person on the street. It's inconsiderate. And in the case of being robbed, I would hope you don't get hurt, but in the loss of cash or items, why should I care about your financial situation?
 
He made $170 out of 12 people's lunch order, since it's already marked up, he probably made $110 worth of profit from it, your a food truck worker, not a five star Michelin award winning restaurant chef (although I'd rather eat from a food truck than one of those odd vibe places).
 
ravx25 said:
I understand tipping based on performance. No the tip is not mandatory, but you apparently understand this is how this person's well being is established. Not caring about their situation given that is no different than passing a dying person on the street. It's inconsiderate. And in the case of being robbed, I would hope you don't get hurt, but in the loss of cash or items, why should I care about your financial situation?
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Do you understand the difference between someone stealing $5 from you and someone not giving you $5?
 
Outamyhead said:
He made $170 out of 12 people's lunch order, since it's already marked up, he probably made $110 worth of profit from it, your a food truck worker, not a five star Michelin award winning restaurant chef (although I'd rather eat from a food truck than one of those odd vibe places).
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Well, i doubt he made any profit off of the sale, because he would have to be the owner, and why would the owner fire himself?
 
Basically, If your going to bitch about stuff online and it pertains to your job, maybe you should have a backup plan.
 
Outamyhead said:
He made $170 out of 12 people's lunch order, since it's already marked up, he probably made $110 worth of profit from it, your a food truck worker, not a five star Michelin award winning restaurant chef (although I'd rather eat from a food truck than one of those odd vibe places).
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Food isn't that cheap. Restaurants make very little from food costs. Drinks and extras is where the money is.
 
cptnjarhead said:
Basically, If your going to bitch about stuff online and it pertains to your job, maybe you should have a backup plan.
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Or just don't use so much information that it identifies you... OR - don't post it on the internet. It should be quite clear that as en employee, it's not up to you to make the call to publicly shame a customer. Now, if he had owned the business, that's a different story. I would have fired him on the spot.
 
jbltecnicspro said:
Or just don't use so much information that it identifies you... OR - don't post it on the internet. It should be quite clear that as en employee, it's not up to you to make the call to publicly shame a customer. Now, if he had owned the business, that's a different story. I would have fired him on the spot.
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Just read what I posted. To clarify, I'm not arguing with your point, but instead am running with it. :)
 
jbltecnicspro said:
Or just don't use so much information that it identifies you... OR - don't post it on the internet. It should be quite clear that as en employee, it's not up to you to make the call to publicly shame a customer. Now, if he had owned the business, that's a different story. I would have fired him on the spot.
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as would any good owner. people think its easy to run a business, but they have no idea.
 
CookieFactory said:
Do you understand the difference between someone stealing $5 from you and someone not giving you $5?
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No he doesn't. I can't believe how fast this has gone into a "why you should tip" argument on the forums. It was a lunch truck, people - a fast food joint. If the single, large $170 order didn't come to them, then perhaps a ton of other smaller orders totaling $170 (or more) with all of those "difficult-to-make" sandwiches would have come as well. Should the people who didn't tip with the smaller orders be blasted on twitter too? Customer service is a shitty job field to be in - no argument here. But no one should expect to keep their job after personally trashing customers on twitter for all the world to see. He even directed the tweet at the company's twitter account.
 
CookieFactory said:
Do you understand the difference between someone stealing $5 from you and someone not giving you $5?
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I certainly do. Aside from the server doing a bad job, what's the difference if you choose not to tip him/her? In my eyes that's indirectly stealing given how the system works.
 
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