Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
Even if he dislodged the heatsink, this shouldnt happen, it must have been unsafe to start with.I don't understand this thread at all.
If the card suddenly caught fire while working fine for a few weeks/months, I would chalk that up to component failure.
However, in this case you did something to the card when you cleaned it.
I don't know what you did, but it obviously did something and caught fire. Why is Asus liable?
I don't understand this thread at all.
If the card suddenly caught fire while working fine for a few weeks/months, I would chalk that up to component failure.
However, in this case you did something to the card when you cleaned it.
I don't know what you did, but it obviously did something and caught fire. Why is Asus liable?
I don't understand this thread at all.
If the card suddenly caught fire while working fine for a few weeks/months, I would chalk that up to component failure.
However, in this case you did something to the card when you cleaned it.
I don't know what you did, but it obviously did something and caught fire. Why is Asus liable?
I can confirm that he registered with an asus.com addy. Reg here requires that you verify from the email you signed up with.Can one of the forum mods verify that Jeffrey is genuine?
Not true. One time my GPU was possessed by Satan and started talking to me in the middle of the night.I've personally never dealt with ASUS warranty but glad you have it still, that's literally the worst thing that can happen to your gpu or any component
Can one of the forum mods verify that Jeffrey is genuine?
(no offense)
We wouldnt want the op to lose his evidence or provide his details to an unknown.
He works for the CLM team at ASUS as he stated. I'm not a mod but I figured i might be believed enough to tell you Jeffrey works for us.
There are always two sides of story folks, bear that in mind please before you assume the worst of every situation.
As much as I appreciate company representation on a community board, it seems to weird to make such a statement and not offer any details.
Being the owner of an absurd amount of Asus products, I'd like to see either a clear and concise explanation of the OP's fault behind the matter or an Asus apology with a resolution(all companies F up at some point).
Depending on the manuf, if their product causes a failure or damage to another component they usually will take care of you. I had an issue with a corsair h50 pump "blowing open" and leaking onto my video card and corsair took care of the videocard. I would hope that any of these companies would take care of it.
He works for the CLM team at ASUS as he stated. I'm not a mod but I figured i might be believed enough to tell you Jeffrey works for us.
There are always two sides of story folks, bear that in mind please before you assume the worst of every situation.
But my mother taught me one thing........
we all know it by heart......the CUSTOMER is ALWAYS right, period.
You guys need to look at Amazon and MSI.......no questions asked, simple, easy, glad to help.....everytime.
No reason to use foul language toward someone trying to help a customer.
No reason for the customer service to accuse the customer of fraud without knowing the details.
Pardon me, but I call 'em as I see 'em.
Search around this forum, this isn't the first time ASUS customers have gotten the bums rush, had items returned untouched, been blamed for things they had no part in or just ignored.
...........and I happen to be a loyal ASUS customer.......they aren't handling this very well at all.
Can OP confirm that Raja ever got into contact with him? I ask this because I sent Raja a PM a while back.
He works for the CLM team at ASUS as he stated. I'm not a mod but I figured i might be believed enough to tell you Jeffrey works for us.
There are always two sides of story folks, bear that in mind please before you assume the worst of every situation.
Maybe you think this guy damaged his gpu. Do you have proof? From his perspective, he did nothing wrong. That is all that matters.
No reason for the customer service to accuse the customer of fraud without knowing the details.
Pardon me, but I call 'em as I see 'em.
Search around this forum, this isn't the first time ASUS customers have gotten the bums rush, had items returned untouched, been blamed for things they had no part in or just ignored.
...........and I happen to be a loyal ASUS customer.......they aren't handling this very well at all.
I replied to cl-jeffery. I have not been contacted by anyone else, either thru here, the ROG forums, or by email.
I appreciate the response and assistance and I have replied to cl-jeffery with my RMA number. I understand you're trying to uphold the image of your company, although I'm not quite sure what you're accusing me of. I'll leave it at that, and if there's any further information I can provide that would illuminate the situation. I will gladly oblige.
I sure as hell wish I knew what I did to damage it. It's not like I just decided to see what I could do to set a $350 gpu on fire. I blew dust out of it with a can of dust off, along with the rest of the PC, the same process I've been doing for years and has never damaged anything. I don't think I'm alone in that process either I then replaced the card in the PCI-E slot and connected the two 6-pins for power. I turned the PC on. It wasn't on fire at idle on the windows desktop, but not even a couple minutes into BF3 and the screen went black, fans went crazy, smoke, fire, etc.
Do you mind telling us when Jeffrey contacted you? I PM'd Raja about this almost a month ago...
Do you mind telling us when Jeffrey contacted you? I PM'd Raja about this almost a month ago...