Beware of FrozenCPU.com

GJSNeptune said:
It's not FrozenCPU's fault. Just don't buy from them anymore and move on with life.

In addition, posting here isn't going to help your case.
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It is there fault! they shipped me the wrong part!...how is that not there fault?

Posting here does help IMHO, because it makes others aware and hopefully FrozenCPU is looking and fixes this BS.
 
Irregardless of what it is, if they ship you the wrong item, it should be the senders responsibility. If you pay for X and they ship you Y, that's their fault, bottom line. Is this worth calling for an all out boycott, not unless this becomes common practice. It is worth posting here as a complaint, and on resellerratings.com. Also the practice of substituting X item with Y without verification isn't cool either, especially if you specifically need X for some reason (layout, compatibility, etc...).

Just an fyi as far as shipping and vendors go, I just recently ordered parts from NewEgg on a Thursday morning (before cutoff), paid the $3 rush, and next day UPS (first mistake). UPS somehow lost my package in NJ until Friday evening, after their less than helpful support said it was on a truck for delivery, even though their tracking still showed it at the depot in NJ. I emailed NewEgg, expressing my dissatifaction with UPS, and this morning I got a credit back from NewEgg not only for my shipping costs but for my Rush fee. Will I ever ship with UPS ever again, no way. Burned too many times, and the lack of saturday pick up makes them useless to me.

So not all vendors are the same....
 
GwarGor said:
This was my first post.

I ordered a couple of case fans from them and one of the fans was not what I ordered. I thought it was a simple mistake and called them. They then told me that the company(Arctic Cooling) that they get there stock from sent them the wrong fans and so they then sent me the (wrong) fan because of this. No biggie so far(Stuff Happens), but then they started telling me that they might not get the fan that I ordered in stock ever and as a result that I could get a refund, but that I would have to pay to ship the (wrong) fan back to them that I didn't order and they sent to me by mistake. At this point I started to get a little irritated and they told me to call back later today, because they might get the fan I ordered in stock and then they could send it to me and then they would pay for the return shipping of the other(wrong) fan back to them. So I think I'm about to get screwed...It's not worth the price of the fan I ordered to ship it back if I have to pay shipping. I'll post an update when I call them back as they asked me to do at about 4PM EST. As of now though I would have to say Stay Away From FrozenCPU.com
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It would not be worth it to ship the fan back and again...Why should I pay for there mistake?
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Just a little off topic but is anyone else gettting some kind of swirly thing at the end of your post that I quoted along with an edit/delete button?:eek:
 
GwarGor said:
If you're going to quote me.... get the entire quote.... and I did say I would and I will report the aftermath.

"Maybe they should have resolved this issue when I called them the first time instead of putting me off."
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My point was that you shouldn't have made this thread in the first place. I didn't quote the rest because it was an afterthought. It should've been a "beforethought" that prevented you from creating the thread until the matter was over.
 
GJSNeptune said:
Sorry, but no.


Your experience isn't that bad, and certainly not bad enough to warrant avoiding them. FrozenCPU is a good place.
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Yeah, Agreed. I've only purchased 1 order from them, and it was nothing but a joy. Every company has mistakes, just think how many orders they have each day, its not like they are perfect. If we went by your logic, we wouldnt purchase from any store (online or local)
 
GwarGor said:
It is there fault! they shipped me the wrong part!...how is that not there fault?

Posting here does help IMHO, because it makes others aware and hopefully FrozenCPU is looking and fixes this BS.
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Here's a new perspective. Why would FrozenCPU ship you the wrong fans on purpose? They aren't making more money from doing so. They aren't getting some of your shipping fee. In fact, their profit on the fans is reduced by having to pay to ship you the right fans.

If fans get you this worked up, I'd hate to see your thread regarding something more substantial.
 
GJSNeptune said:
Here's a new perspective. Why would FrozenCPU ship you the wrong fans on purpose? They aren't making more money from doing so. They aren't getting some of your shipping fee. In fact, their profit on the fans is reduced by having to pay to ship you the right fans.

If fans get you this worked up, I'd hate to see your thread regarding something more substantial.
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It was a part of an order, not just 1 fan and I know they didn't ship me the wrong fan on purpose, but they should fix there mistake...that's all I'm saying and so far I feel Like I'm being blown off and that's why I posted this thread. It's only $10 and I'm going to take the hit...it looks like to me, but Oh well......I'm not that "worked up", but if I feel like I'm getting screwed I'm going to let people know about it, so if you see more threads about this on other forums....it's my way of getting my $10 back.
 
dude, stick the fan in a bubble envelope + send it back regular post.. it'll cost you about 80 cents... I don't think this is going to kill you + you can get a refund.

to be my own devil's advocate though, I'd suppose if you talk to the right person at FCPU they'll just refund the money + you can keep the wrong fan for your hastle... try being polite + aking for something like this.. if you're gruff or yelling, you're likely to not get anything but the same story.

check out this link for more tips on getting refunds - http://www.wikihow.com/Protest-and-Complain-to-Receive-a-Refund
 
I understand your feelings on this, but really, is it that big a deal? Is there some reason why the fans they sent you won't work for your particular application? Are they the wrong size?
 
teststrips said:
dude, stick the fan in a bubble envelope + send it back regular post.. it'll cost you about 80 cents... I don't think this is going to kill you + you can get a refund.

to be my own devil's advocate though, I'd suppose if you talk to the right person at FCPU they'll just refund the money + you can keep the wrong fan for your hastle... try being polite + aking for something like this.. if you're gruff or yelling, you're likely to not get anything but the same story.
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I've been nice so far and only changed my tone once, when I asked about return shipping :). I'm not as vengeful as I think I'm coming off as, but I just want what I paid for...nothing more...nothing less
 
I've spent several hundred dollars with them in the past 2-3 years. And all experiences have been good. Their prices aren't the best, but their selection is good, and their service for me has been reasonable.

Your one bad experience does not translate FrozenCPU into a bad company...if you check their ResellerRatings.com rating you'll also find an incredibly high satisfaction rate. Sorry things didn't work for you, but you're not going to succeed in driving business away from them when so many forum members have had good results.
 
Frozen CPU has the slowest shipping I've ever seen from a retailer, they didn't send me my ATX connector I paid for, and took a month to get it after requesting it. Also, they are pretty ridiculous on prices for some of their equipment.

But, they didn't screw me out of any money and their site is layed out well, and I just ordered more items from them. There are complaints, but I don't feel it merits railing them that harshly.
 
[H]Opterown;1031037421 said:
Just ship them back already.

And your use of grammar is quite annoying. When talking about someone it's spelled their, there is referring to a place.
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You're right about my grammar....my apologies....:rolleyes:


Dan_D.....To answer your question....It matters a lot to me. I paid for and wanted Arctic Cooling 120mm fans that are near silent(fluid dynamic bearings) and have 6 year warranty's.
 
GwarGor said:
You're right about my grammar....my apologies....:rolleyes:


Dan_D.....To answer your question....It matters a lot to me. I paid for and wanted Arctic Cooling 120mm fans that are near silent(fluid dynamic bearings) and have 6 year warranty's.
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How much are those fans anyway?
 
ive been screwed over by newegg before, they sent me a used case that was probably returned to them... i kept it because it wasnt worth the hassle, but honestly i was irate when i popped the box open.

another thing about return shipping costs - you agree to the terms and conditions set upon by the etailer. if you think the shipping bill should go on frozencpu, then you obviously should not have accepted the terms and conditions of a sale from fcpu.

dont get me wrong, i wholeheartedly agree that the etailer should front the shipping bill for their error, but as its been said, 90% of all online marketing and stores require the buyer to pay return shipping in the event of a return.

mistakes happen and the terms and conditions that each buyer agrees to when making a purchase are to cover the busniess' ass in the long run. dell focuses more on the reputation of their name, rather than the cash model, hence why they pay for shipping both ways usually when issuing a replacement part.
 
GwarGor said:
It was a part of an order, not just 1 fan and I know they didn't ship me the wrong fan on purpose, but they should fix there mistake...that's all I'm saying and so far I feel Like I'm being blown off and that's why I posted this thread. It's only $10 and I'm going to take the hit...it looks like to me, but Oh well......I'm not that "worked up", but if I feel like I'm getting screwed I'm going to let people know about it, so if you see more threads about this on other forums....it's my way of getting my $10 back.
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Have you bought from them in the past? How many threads did you start about your good, great, wonderful experience?
 
GwarGor said:
I've been nice so far and only changed my tone once, when I asked about return shipping :). I'm not as vengeful as I think I'm coming off as, but I just want what I paid for...nothing more...nothing less
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Not vengeful but yet you already stated previously "I'm going to let people know about it, so if you see more threads about this on other forums....it's my way of getting my $10 back."

Sounds like you are breaking rule #4 in the wiki about revenge -

"Write down your goal. This should be something well-defined: "replacement cushions" or "partial credit" or whatever. If your goal includes "revenge" you have officially made yourself a loser. Take a few deep breaths and calm down, or you'll quickly be classified with the "nutballs" who have an axe to grind and your (legitimate) grievance will be dismissed. " - taken from previously refrenced source
 
I seriously agree with the OP on the matter of the fan. It WAS FrozenCPU's mistake... Any company will generally waive the fee, or refund you on the original shipping or something, if you ask nicely.

I've had to do this for Ncix, DirectCanada, jab-tech and lots of other places. A few emails and a nice exchange generally guarentees you get what you want.

I don't think the issue's worth boycotting FCPU over it though.
 
Make a thread about a completed situation. Whining about something still pending is a bit silly since there's still time for it to be resolved [happily].

Since your first post was too scattered for us to know the specifics, next time you're upset with a company, please gather your thoughts first.

Because strongly believe FCPU is completely at fault for sending you the wrong part because their supplier sent the wrong part, why not start your own company and always pay for discrepancy shipping costs? See how long you last.
 
brinox said:
ive been screwed over by newegg before, they sent me a used case that was probably returned to them... i kept it because it wasnt worth the hassle, but honestly i was irate when i popped the box open.

another thing about return shipping costs - you agree to the terms and conditions set upon by the etailer. if you think the shipping bill should go on frozencpu, then you obviously should not have accepted the terms and conditions of a sale from fcpu.

dont get me wrong, i wholeheartedly agree that the etailer should front the shipping bill for their error, but as its been said, 90% of all online marketing and stores require the buyer to pay return shipping in the event of a return.

mistakes happen and the terms and conditions that each buyer agrees to when making a purchase are to cover the busniess' ass in the long run. dell focuses more on the reputation of their name, rather than the cash model, hence why they pay for shipping both ways usually when issuing a replacement part.
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I agree with you, but this is what their (not there) terms state.


Terms and Conditions of Sale

This agreement contains the terms and conditions that apply to your purchase from the entity named on the invoice ("FrozenCPU.com, Inc.") that will be provided to you ("Customer") on orders for advanced computer cooling solutions, computer systems and/or related products sold in the United States. By accepting delivery of the advanced computer cooling solutions, computer systems and/or other products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. These terms and conditions are subject to change without prior written notice at any time, in sole discretion of FrozenCPU.com, Inc.

"By accepting delivery of the advanced computer cooling solutions, computer systems and/or other products described on that invoice"

My invoice states that I ordered a different product.
 
GJSNeptune said:
Make a thread about a completed situation. Whining about something still pending is a bit silly since there's still time for it to be resolved [happily].

Since your first post was too scattered for us to know the specifics, next time you're upset with a company, please gather your thoughts first.

Because strongly believe FCPU is completely at fault for sending you the wrong part because their supplier sent the wrong part, why not start your own company and always pay for discrepancy shipping costs? See how long you last.
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As I said from my first post...I will report what happens....Good or Bad...and I don't really care about the excuses they give me about why they sent me the wrong part...I just want the situation fixed.

I think I have made what happened clear at this point...I also said that I made this post to enlighten others and hoped that a representative from FrozenCPU would see it and respond....as other great company's do here at the HardOCP forums.
 
GwarGor said:
As I said from my first post...I will report what happens....Good or Bad...and I don't really care about the excuses they give me about why they sent me the wrong part...I just want the situation fixed.

I think I have made what happened clear at this point...I also said that I made this post to enlighten others and hoped that a representative from FrozenCPU would see it and respond....as other great company's do here at the HardOCP forums.
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But you still have to call them back in forty minutes. What's the point in warning others about a transaction that isn't over yet?

"Beware FrozenCPU. They seem to be giving me the run-around. Yes, it's present tense, because it's not over yet, but avoid them (for the time being)."
 
After reading this all I can say is.....wow, this is all over a few fans? rofl..... Every company makes mistakes. This thread was clearly made to vent your frustrations, fairly useless. I do not think it was warranted. Frozencpu is a good company, one bad transaction hardly makes them "THE DEVIL". Talk to them about it. If we had a thread made to crap on companies everytime they made the slightest of mistakes, this forum would be full of crap like this.
 
GJSNeptune said:
But you still have to call them back in forty minutes. What's the point in warning others about a transaction that isn't over yet?

"Beware FrozenCPU. They seem to be giving me the run-around. Yes, it's present tense, because it's not over yet, but avoid them (for the time being)."
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I was just getting the word out as they told me this mistake has happened a few times.....should of mentioned that before...(meaning they know about it) and then seemed like they were giving me the run around....I' going to call them now :)....I'll let you know how it goes :)
 
Its just a FAN dude, calm down ...

And FrozenCPU is a respectable company (this coming from an international customer, Canada), that has served me well in the past.
 
Ok...I was a bit harsh after the first phone call I made a few hours ago. I talked to a much friendlier guy this time and they're now going to work with me :) (did this thread help...who knows?? :) ). This was the first time I dealt with them and first impressions didn't go so well, but I'm glad that they stepped up to the plate and solved my problem.
 
First thing......"you always catch more flies with honey, than vinegar" yup, that's what my Mom always says.

Second: FrozenCPU is a great company. I've ordered hundreds of dollars of stuff from them. Always goes out the same day, checked and double checked. Maybe a bit more expensive, but I'm in NY and my stuff arrives the next day at ground rates.

Third: post the whole story before you bash somebody.

Fourth: when you were on the phone the first time, and things weren't making sense,ask to talk to the owner, I've dealt with him a couple of times when I wanted something, and the guy I was speaking with seemed to be confused or didnt know exactly what I wanted.
Go to the top.
 
GwarGor said:
I ordered a couple of case fans from them and one of the fans was not what I ordered. I thought it was a simple mistake and called them. They then told me that the company(Arctic Cooling) that they get there stock from sent them the wrong fans and so they then sent me the (wrong) fan because of this. No biggie so far(Stuff Happens), but then they started telling me that they might not get the fan that I ordered in stock ever and as a result that I could get a refund, but that I would have to pay to ship the (wrong) fan back to them that I didn't order and they sent to me by mistake. At this point I started to get a little irritated and they told me to call back later today, because they might get the fan I ordered in stock and then they could send it to me and then they would pay for the return shipping of the other(wrong) fan back to them. So I think I'm about to get screwed...It's not worth the price of the fan I ordered to ship it back if I have to pay shipping. I'll post an update when I call them back as they asked me to do at about 4PM EST. As of now though I would have to say Stay Away From FrozenCPU.com
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Honestly dude...You're case is pretty weak.
 
Replicant1911 said:
Honestly dude...You're case is pretty weak.
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Think what you want, but I believe these threads are read by many businesses that want to hear this kind of input.

"And that would've spared the [H] a thread."

I'd believe that if I didn't see so many BS R600 threads :)
 
GwarGor said:
"And that would've spared the [H] a thread."

I'd believe that if I didn't see so many BS R600 threads :)
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Wow to the irrelevance.

Businesses do read, but no one bloody cares about a case that isn't over. Had you refrained from creating a useless thread until after it was resolved, you'd have resolved it in your favor and felt no need to create a thread.

On the other hand, there are plenty of people who create threads to commend a company's customer service. This is better than bashing a company while your discrepancy is pending. Either way, both are after-the-fact and not during. See the difference yet?
 
I think if its their fault, they should pay. I think you need to talk to a higher up...Ive had nothing but great luck with them. Plus you should refer them to this thread...
 
frozenCPU is grossly overpriced. But the few times i have ordered from them, I have gotten great service and fast shipping
 
ChakkaSol said:
I think if its their fault, they should pay. I think you need to talk to a higher up...Ive had nothing but great luck with them. Plus you should refer them to this thread...
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I think you should pay attention to the thread before replying to it. ;)
 
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