Mr. Stryker
Supreme [H]ardness
- Joined
- Mar 15, 2005
- Messages
- 5,221
While not gaming, the card works great. But when a 3D application (games) runs, it starts to blink all of my monitors after about 2-3 minutes (when the card's temperature increases to past 55c). And it gets worse the longer I play, to the point where I have to stop playing. I would say it'd blink every two to four seconds during PLAYERUNKNOWN'S BATTLEGROUNDS and at least 5 other taxing games. I am using two FreeSync monitors (Nixeus EDG 27 1440p 144hz and LG 27UD59P-B 4k 60hz) with their included DisplayPort cables. Normally, these cables are usually poor quality and can not withstand peak performance as I did experience blinking with them, so I decided to order Monoprice cables. The problem persisted, and there was no improvement. I decided to buy Cable Matters DP cables, and it was the same thing. I wondered if it was temperature related, but it couldn't be - I have hearing loss so I usually leave the fans at 100% speed. It hit 77 degrees at peak. My case is very well ventilated. I put it in my other system, with an AMD 2400G CPU, in a MSI B350 Krait Gaming board with Galaxy Hall of Fame DDR4-3600 memory and a Corsair SF600 power supply, and it also did the same thing, with different monitors (using HDMI with the 1080p monitor). Then I decided to take apart the video card and apply my own thermal paste, because I thought that the blinking was temperature related. (It is, in a way, since the blinking only happens after a certain temperature, like 55-60c) After performing this task, the load temperature dropped to 69 degrees at load, but unfortunately, that did not solve the problem. So I am at a loss on what to do. Before you ask, I always release my body static discharge by touching a grounded piece of metal before touching hardware. I feel that one of the memory modules could be causing this.
XFX support asked me to do some tests and run commands.
This is all on Windows 10 Pro 64-bit.
Notes:
They created a RMA ticket for me including a shipping label so I sent it out.
Their response:
The unit came in and passed all testing.
Posted Video in all ports.
Survived 12 hour over-night burn in on DX11 test.
And the new card arrives.
This is very interesting. Got the new card (and thanks for that), but the problem persists. However, this time, using FreeSync, it'll cause the second monitor to blink while the main screen remains fine. Turning off FS seems to make the problem go away. What brand cables are you using? I got CableMatters branded DisplayPort cables, which my friend also has. What I don't get is it doesn't happen to the Vega 56 card I have. Just the specific XFX RX 580 GTS models. I really don't get it. It makes absolutely NO sense. So the last resort is to replace the DP cables. Hoping that you can tell me which brand you have. My friend is using my Vega 56 card because I sold the 580 to him and it was blinking hard for him. This is quite baffling.
I ordered new StarTech DP cables that are supposedly DP-certified. While the CableMatters cables weren't.
Any thoughts?
XFX support asked me to do some tests and run commands.
This is all on Windows 10 Pro 64-bit.
- I already reformatted my main system, and as I mentioned, I already tried the video card in the second system, which was already on a fresh install of Windows.
- I've run sfc /scannow and found nothing wrong.
- I've run the DISM commands.
- I was using AMD Catalyst Adrenalin 18.5.2 drivers on both systems. I rolled back to 17.6.2 as you suggested, but the issue was the same.
- I've used DDU before when switching from NVIDIA to AMD, but did not in this case because, again, I was on a fresh install of Windows and the RX 580 was already in the system.
- In the Wattman, I already had the power limit maxed out (50%) and the fan speed. Temperatures are great.
Notes:
- The symptoms and results are the same in both systems.
- I took the liberty to lend my video card to a friend so that he could play with it for a day. Within 6 hours of lending it to him, he put his video card back in because the blinking was unbearable, and the intervals were short whenever he played The Witcher 3, PLAYERUNKNOWN'S BATTLEGROUNDS, Fortnite and Arma 3.
- What I noticed was that if I took off the back panel (the peak temperatures were already 69 degrees celsius) and pointed a Vornado fan towards my open case, it allowed me to play all of my games a bit longer before blinking. It improved from 2-3 minutes to about 20-25 minutes. This time, it was crashing the whole system, so I had to do a hard reset.
- I have a feeling that one of the memory modules could be bad. Because the GPU core itself is already so cool (with the Vornado fan pointed at the case, it peaked at 66 degrees celsius with +50% power limit, 100% fan speed, temp 90-75)
- There is definitely something wrong with the card, if I play games. When I'm just browsing the net, and no games are running, it won't crash.
They created a RMA ticket for me including a shipping label so I sent it out.
Their response:
The unit came in and passed all testing.
Posted Video in all ports.
Survived 12 hour over-night burn in on DX11 test.
- Passed 4k gaming testing (3+ hours) and confirmed to work in DX 9, 10, and 11.
- For peace of mind, we will be replacing the unit so you have a different one to try entirely.
- If you have any more questions or concerns, please let us know. Thank you, Mark at XFX
And the new card arrives.
This is very interesting. Got the new card (and thanks for that), but the problem persists. However, this time, using FreeSync, it'll cause the second monitor to blink while the main screen remains fine. Turning off FS seems to make the problem go away. What brand cables are you using? I got CableMatters branded DisplayPort cables, which my friend also has. What I don't get is it doesn't happen to the Vega 56 card I have. Just the specific XFX RX 580 GTS models. I really don't get it. It makes absolutely NO sense. So the last resort is to replace the DP cables. Hoping that you can tell me which brand you have. My friend is using my Vega 56 card because I sold the 580 to him and it was blinking hard for him. This is quite baffling.
I ordered new StarTech DP cables that are supposedly DP-certified. While the CableMatters cables weren't.
Any thoughts?