XFX 6870 RMA Experience

[Burpy]

I'm currently in the process of RMA'ing my 6870 due to faulty memory.
Decided to make this thread for those curious about XFX RMA.

January 26, 2011
- I created a ticket and got a response within 2 hours asking for more information.
- Replied about corrupt graphics (triangles, dots) during 3D Games & Win Desktop.

January 27, 2011
- Less than 24 hours later, I got a response with instructions to send my card in for RMA.
- Currently my 6870 is packed up and will be shipped to XFX today.

February 01, 2011
- Received update that they have my card, and will be sending it to their RMA department for testing.

February 03, 2011
- Received update that the testing found the card to be faulty. A technician will contact me to complete RMA.

February 04, 2011
- Received update that my replacement card has shipped from XFX via FedEx. Tracking number provided.

February 10, 2011
- FedEx delivered replacement card. Pic 01 Pic 02 Pic 03

Replacement card has a faulty fan. I will be requesting a replacement.

- February 14, 2011
- Just requested cross shipping for the replacement card with faulty fan.

- February 17, 2011
- Received RMA approval. Offered advanced RMA.

- February 18, 2011
- Packed and will be shipping replacement card back today.

- February 23, 2011
- Received update that they have my card, and will be sending it to their RMA department for testing.

- February 24, 2011
- Received update that the testing found the card to be faulty. A technician will contact me to complete RMA.
- Received update that my replacement card has shipped from XFX via FedEx. Tracking number provided.

- March 02, 2011
- FedEx delivered replacement card. Packaging is same as above pics.

- March 24, 2011
It's been about 3 weeks and the replacement card seems to be running without any issues.
That pretty much concludes my XFX RMA odyssey. Other than the first bad replacement card,
it was a straight forward process with prompt reply's & quick turnaround once they received my card.

 

[Menelmarar]

dot foldered.

 

[MrSneis]

Thanks for keeping us in the loop, I always appreciate hearing these stories when researching which vendor to choose!

 

[neokeelo]

I have to RMA my Sapphire 5850 but I bought it 2nd hand from a member on here and don't have the original invoice. Has anyone RMAed without the receipt before?

 

[Aix.]

When I needed support for my XFX 5970 I was amazed when I received a reply to my ticket only 2 hours after opening it. I got my problem sorted out without needing to RMA though, so it's great to hear that they are just as speedy on that front. Please update throughout the process!

 

[Aix.]

I have to RMA my Sapphire 5850 but I bought it 2nd hand from a member on here and don't have the original invoice. Has anyone RMAed without the receipt before?

There's no need to spam/necro every thread that has "RMA" in the title, least of all one about XFX cards. I'm guessing that without an invoice you will not be able to register for an RMA#, and without an RMA# your package will not be accepted by the Sapphire RMA department.

 

[wicked_chicken]

I actually just threw one of these in my machine. I'm really enjoying it over a lot of issues I was having with my 5970. Hope everything works out!

 

[SilverSliver]

Hoping the best for you. I've had terrific experiences with XFX customer service.

 

[Burpy]

Original Post updated with the results of my experience with XFX RMA.

 

[nalc]

Glad to see they handled it in a timely manner. Only 3 days in their possesion.

I had to RMA my HD 5850. Shipped it out on the 3rd, said it arrived there today. If they handle mine as well as they did yours, I might see my card right after the holiday weekend. I appreciating you posting your experience.

 

[Vexerz]

Here was my visiontek rma in the past:

Submit ticket online only (no number provided since live customer service was out of their budget)

Wait 1 month with no email reply. Finally found a non customer number (sales I think) talked to live person about my RMA.

1.5 months:
Received card finally. Only to find it defective with artifacts on bios bootup. Had to send back rma 2nd time

2months later and a week got working replacement.

In all paid shipping twice: Long story short buy XFX.

 

[Burpy]

It seems my replacement card has a faulty fan. The noise is persistent & very annoying.
My original 6870 and 6950 never gave off such a noise.

I will request they cross ship me a replacement card because of the circumstances.
It's really disappointing, because there is no way that noisy fan should of gotten through quality assurance.

 

[Burpy]

Bump for update and conclusion of my RMA process.

 

[amd7674]

Thanks for posting this...I'm glad I went with XFX again. I did RMA my XFX 8800GT in the past, and beside the wait time (cannot avoid that) I was very happy with their RMA process...