Just a note for peeps who purchased Sapphire Nitro+ RX470's and RX480's with the much acclaimed END USER replaceable fans. One of my RX470's has bad bearings (making noises), so I contacted Sapphire Tech Support and here's the transcript. Basically, if you have one of these cards and you have a bad fan, expect to send the whole card back into Sapphire (what's the point of these removable fans?) and they'll replace it with a different card altogether which may even have more issues.
Note: I opted out of the Jet.com Free returns, when I ordered - I fully expected not to return the card for a refund if there's an issue and try to work with the manufacturer. Nevertheless, looks like the whole removable fan thing on the Sapphire cards is basically just advertising.
Note: I opted out of the Jet.com Free returns, when I ordered - I fully expected not to return the card for a refund if there's an issue and try to work with the manufacturer. Nevertheless, looks like the whole removable fan thing on the Sapphire cards is basically just advertising.
Please contact [email protected] and provide them a copy of the purchase receipt for the card, and let them know you have tested the fan units and one of them is defective.
Hello Tech @ AlthonMicro,
Per Sapphire Tech support - was told to e-mail you a copy of my Sapphire Nitro** Radeon RX-470 invoice.
Attachments:
Invoice
Support Ticket conversation with Sapphire Tech Support
My address:
XXXXX XXXXXX
Contact:
(XXX-XXX-XXXX)
Notes:
(See attached screenshot of support ticket) - States - "Please contact [email protected] and provide them a copy of the purchase receipt for the card, and let them know you have tested the fan units and one of them is defective".
Regards,
You are within the first 30 days of purchase, have you try contacting the original place of purchase for the RMA request?
Tech
Althon Micro Inc.
280 S. Paseo Tesoro
Walnut, CA 91789
909-594-9771 (Fax)
Hello Althon Micro,
I'm within 30 days but it also means that I have to pay for shipping the card back to them (out of pocket which will be at least 15-20$) for replacement and may not be in stock for a replacement. Seems like the whole point for the removable fans on the Sapphire Nitro** RX 470 (as advertised on Sapphire's site) is that a replacement fan can be sent out without requiring the end user to send the whole card back in.
Regards
That is not true, if the unit is consider DOA, dead on arrival they should send you a shipping label for you to send your card back to them for replacement or refund.
Tech
Althon Micro Inc.
280 S. Paseo Tesoro
Walnut, CA 91789
909-594-9771 (Fax)
Hello AlthonMicro,
I ordered two of these cards from Jet.com, and I just got off the phone with them and they don't have a replacement policy (only a return policy). They did tell me that I can return the card to them but it will cost me 5.99$ shipping ** 5% restocking fee.
I'll forward your response to Sapphire Tech support, I hope you guys can figure replacement fan thing out.
Regards,
Well just so you know, you will need to ship the unit back to us, and the unit we are replacing it with will not be brand new, that is why we always ask user to go back to the original retailer if they are within first 30 days.
Tech
Althon Micro Inc.
280 S. Paseo Tesoro
Walnut, CA 91789
909-594-9771 (Fax)