Word & Excel hanging with NAV, started 1-7-04

A

agent420

[H]ard|Gawd
Joined
Sep 6, 2001
Messages
1,388
Started pulling my hair out this morning... We have Office XP & 2003 on XP boxen at work. Everything ran fine yesterday, this morning all my users start complaining about Word & Excel hanging at startup and slow file loading times. Scanned for viruses and trojans but was clean. Searched the newsgroups and discovered a recent MS or Office or Norton update is causing trouble with machines that have NAV installed (haven't been able to identify the problem update yet). Temp fix is to uncheck the Office plug-in in NAV.

Not a nice way to start your morning, with the boss watching 50 users taking extended coffee breaks as I try to find the problem. Gotta love IT.

[edit] From one of the M$ ng's:
The old problem is back again (Office2000 and NAV2002 once were
totally and utterly incompatible for the same following reasons)

It's the Office plug-in option in NAV.

It appears that during the last/recent round of updates, a new
navw32.exe file was installed by NAV - nothing wrong with that, except
it now causes a clash with Office2xxx

THE FIX : Open NAV, select Options, choose Miscellaneous and untick
the option to enable Office plug-in

You don't loose any protection from viruses, things are still as safe
as ever (i.e. same level of protection from viruses) - that option is
just an unnecessary burden on your 'puter which you can well do
without, whether it's working or not (same as the email scanning
option in NAV - just slows down email transmissions!)

I suppose we can now look forward to the round of arguments that
existed when it happened with Office2000 and NAV2002 - "It's your
fault" ... "No it's not, it's your fault" ... "No it's not" ... "Well
we're not gonna patch it" ... "Well neither are we" .... funny that
the problem did evetually get resolved during one of the onlone live
Office Updates from the Microsoft web site (although no-one will ever
know whether it was a patch by MS to fix Nortons problem, or there
really was a problem with their own Office2000)
Click to expand...
 
Stole this from anoyances.org


Edit your hosts file, basicly a manual DNS entry..

0.0.0.0 crl.verisign.com

The java cert expired 01/07/04 i haven't got to read much into it, but your system is trying to contact verisign and it just times out. But this will fix the slow right click problem.
 
first one fixed my problem, good stuff
2nd i didnt experience, thankfully :)
 
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