windows xp machine keeps restarting

[jonneymendoza]

Hi, my friends pc restarts itself as soon as the desktop is loaded. she is using a iwn xp media centre edition and my feeling is that it may be restarting because of a virus.

it works on safe mode and i have done a AV scan using avf and Avast! Home Edition under safe mode and it couldnt detect any viruses on the machine!

any suggestions? thanks

 

[Shane_c82]

I would run Malwarebytes anti malware in safe mode and see if it catches something those others missed. Also might want to run HijackThis and see what the log tells you.

 

[ThreeDee]

have you looked at event viewer in admin tools in control panel to see if any errors showing up? .. had she updated any drivers prior to this problem happenning? ..installed any new programs? .. what was last thing she did on it prior to problem occuring ? is system restore on?

 

[jonneymendoza]

have you looked at event viewer in admin tools in control panel to see if any errors showing up? .. had she updated any drivers prior to this problem happenning? ..installed any new programs? .. what was last thing she did on it prior to problem occuring ? is system restore on?

yea there are a few errors that pop up ine vent view related to DCOM and some relate to a system error. its not clear what it is as just says that some service cannot be started with a kind of key that doesnt make sense

 

[jonneymendoza]

quick update. everytime i boot windows i get the microsoft windows(The system has recovered from a serious error) dialoge box ever since i got it working again. everytime i click the "dont send" button, the same window keeps re appearing again

umm i will clear the events log and see what happens.