Greetings, We have a user at a remote location 4500 miles away from Corporate (and I happen to be there with him). According to the user, when he powered his laptop on last night it took like 30 minutes to boot, and then when he logged in everything on his Start Menu and Desktop was gone, and programs like Skype and VMware View Client were gone too. I took a look at it this morning when we met at a Company facility, and found a "Removed Apps.html" file on his Desktop as well as a couple folders and one DOCX that are his (he says he has not done anything on his laptop since powering on the laptop to find 'everything missing'). The "Removed Apps.html" appears to be generated by Windows, and only appears on the Desktop under the generic User account that exists on the laptop that this user uses. The header of this HTML file is "Apps removed while refreshing your PC". This is the list of "Apps removed while refreshing your PC": Google Chrome Google Earth Java 7 Update 10 (64-bit) Java 7 Update 11 Microsoft Silverlight Microsoft SkyDrive Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Mozilla Firefox 18.0.1 (x86 en-US) Mozilla Maintenance Service Skype Click to Call Skype 6.1 VMware View Client According to some Googling I did on the keywords of the header, 'Refresh' is a function in Windows 8 that will basically reinstall the entire operating system while retaining user files. Is there any way possible that this 'Refresh' function might have been triggered automatically or accidentally?