Windows 7, Excel 2013 (32bit), freezing to white screen when working with large excel

[dalearyous]

one of the users running windows 7 and excel 2013 (32bit) is having issue when working on large excel files (around 50mb usually). in the middle of editing it, excel will stop responding and then go to the white screen. no matter how long user waits, program never comes back. you have to close the program and re open it to get it to respond. everything else on the computer works great and the user doesn't have any odd add-ins or anything. the laptop is an i7 with 16gb ram. should i install 64bit since the files are so large? would that help? any troubleshooting tips?

 

[bigdogchris]

The 64 bit version is for spreadsheets larger than 2GB. I would make sure you have all of the latest Office patches.

 

[dalearyous]

office and windows are completely up to date

 

[heatlesssun]

Do you have any add-ins installed?

 

[dalearyous]

no i checked them. just adobe and an analysis pack

 

[heatlesssun]

Have you tried to disable them to see if that works?

 

[bigdogchris]

Have you tried to disable them to see if that works?

Good idea.

OP, the easiest way to do this is open run cmd and type in: excel /safe