Windows 11 won't sign in

A

Ayoralyn

Limp Gawd
Joined
Jan 30, 2011
Messages
247
Just woke up to my PC refusing to sign in. It just says "We are unable to connect at the moment. Pleas check your network and try again later".

Writing this from wife's PC, also Windows 11, obviously works just fine and has working internet.

I've tried resetting the password numerous times. It doesn't matter, it keeps telling me my password is incorrect. If I try to log in on another PC, I keep getting the error message "You've tried to sign in too many times with an incorrect account or password", despite using correct password. I can bypass this by using a one time code sent to another email. This is however not an option for windows 11 sign in.

What can I do?
 
pendragon1 said:
have you tried turning it off and on again? ;)
local or ms account?
Click to expand...
About 300 times so far. I believe it's an MS account, but I'm honestly not sure. I don't think I could avoid setting it up when I installed windows 11. There's 2 users though I can choose from, one is definitely MS.
 
try signing it at myaccount.microsoft.com and see if you can get in and/or change the pw.
if it happens to just be local, make a hirens boot usb and use nt password manager ( i think thats what its called) and you can just remove it. once in you can set a new one.
 
pendragon1 said:
try signing it at myaccount.microsoft.com and see if you can get in and/or change the pw.
if it happens to just be local, make a hirens boot usb and use nt password manager ( i think thats what its called) and you can just remove it. once in you can set a new one.
Click to expand...

If I go to the link you provided, I'm told that I can't use my personal account there. But when I tried to log in before making this thread, I had to get a one time use code sent to an alternate email to login. Otherwise I'm told I've had too many login attempts with incorrect password.

I'll try the hirens boot, and see if I can get access to my PC, thanks.
 
pendragon1 said:
try signing it at myaccount.microsoft.com and see if you can get in and/or change the pw.
if it happens to just be local, make a hirens boot usb and use nt password manager ( i think thats what its called) and you can just remove it. once in you can set a new one.
Click to expand...
While I'm doing this, I'm curious, do you think a reset through Windows' own troubleshooting would work? I have documents I'd like to keep, but it's my understanding everything but apps should be safe if I choose to keep my files.
 
Ayoralyn said:
While I'm doing this, I'm curious, do you think a reset through Windows' own troubleshooting would work? I have documents I'd like to keep, but it's my understanding everything but apps should be safe if I choose to keep my files.
Click to expand...
if it is just a local account i think so.
 
pendragon1 said:
try signing it at myaccount.microsoft.com and see if you can get in and/or change the pw.
if it happens to just be local, make a hirens boot usb and use nt password manager ( i think thats what its called) and you can just remove it. once in you can set a new one.
Click to expand...
Okay, so. Manage to boot up Hirens, found some local accounts. One including the name that shows up as my user. I'm still unsure if it's local or not, since I never really chose a username, it's just the first 5 letters of my email account. Tried to change the password, no effect. Tried to reset the password (Leave blank as according to the program) and now the user is gone when I login. Just an option to set up Windows Hello by entering my password, which it keeps saying is incorrect.
 
pendragon1 said:
if it is just a local account i think so.
Click to expand...
Okay, so I manage to at least unlock the admin account, so now I have access to A desktop, although not the one I'm after. I can see my other account under accounts in the settings, but I'm not sure I can really do anything from another account to change it, or setup a pin or anything else.
 
k that was where i was gonna go next. run netplwiz and see if you can set a new password or clear it. advanced tab>advanced button>users>right click account>set pw
worse case your data should be in users folder. you might have to forcefully take ownership though...
 
pendragon1 said:
k that was where i was gonna go next. run netplwiz and see if you can set a new password or clear it. advanced tab>advanced button>users>right click account>set pw
worse case your data should be in users folder. you might have to forcefully take ownership though...
Click to expand...
I can click on advanced tab, advanced button, but the window that pops up is more or less empty. It says this tool may not be used with this edition of Windows 10? In CMD it says the version of windows is 10? I've been using Windows 11 for a long while now. I've no idea why it says it's Win 10 all of a sudden.

Edit: Windows Update says it's Windows 11.
 
pendragon1 said:
k that was where i was gonna go next. run netplwiz and see if you can set a new password or clear it. advanced tab>advanced button>users>right click account>set pw
worse case your data should be in users folder. you might have to forcefully take ownership though...
Click to expand...
About the data. Should I be worried that I can't see the Desktop Folder in my other local user that I'm trying to access?
 
command line tools may show 11 as 10, it is under the hood. check system properties should be able to right click your start menu to get to it. if its home, use masgrave to convert it to pro then try again.

could be hidden.
 
pendragon1 said:
command line tools may show 11 as 10, it is under the hood. check system properties should be able to right click your start menu to get to it. if its home, use masgrave to convert it to pro then try again.

could be hidden.
Click to expand...
I have Home. Can I upgrade without having a license key?

Edit: I found it. Is this so I can try and use the netplwiz?
 
pendragon1 said:
command line tools may show 11 as 10, it is under the hood. check system properties should be able to right click your start menu to get to it. if its home, use masgrave to convert it to pro then try again.

could be hidden.
Click to expand...
And the desktop folder isn't there. I'm already seeing the hidden folders. The only profile that had a desktop folder is the Admin account I recently unlocked. Could this be the issue that for some weird strange reason my desktop somehow got erased?
 
pendragon1 said:
command line tools may show 11 as 10, it is under the hood. check system properties should be able to right click your start menu to get to it. if its home, use masgrave to convert it to pro then try again.

could be hidden.
Click to expand...
I ran the netplwiz after upgrading to pro. It says I can't change the password, because "The system is not authoritative for the specified account and therefore cannot complete the specified operation" It continues to suggest using the provider associated with the account. Does this mean it's an MS account?
 
Ayoralyn said:
And the desktop folder isn't there. I'm already seeing the hidden folders. The only profile that had a desktop folder is the Admin account I recently unlocked. Could this be the issue that for some weird strange reason my desktop somehow got erased?
Click to expand...
quite possibly.

Ayoralyn said:
I ran the netplwiz after upgrading to pro. It says I can't change the password, because "The system is not authoritative for the specified account and therefore cannot complete the specified operation" It continues to suggest using the provider associated with the account. Does this mean it's an MS account?
Click to expand...
might wanna see if you have a restore point to go back to.
 
pendragon1 said:
quite possibly.


might wanna see if you have a restore point to go back to.
Click to expand...
Yeah, I tried that earlier. There was a point from yesterday, but it's not there anymore. It didn't change anything though. Now there's nothing. Guess I'll try the reset, otherwise I'm forced to do a reinstall. That's quite annoying to be honest.
 
sounds like a corrupted profile then. id check the disks health, and a tool called reprofiler might be able to restore it. but if not, yup reload.
 
pendragon1 said:
no prob.
Click to expand...
Keeps getting better and better. Resetting the PC did nothing but delete the apps on the PC. Same error. Reprofiler can't do anything to an account that doesn't have a password, and I for some reason can't set a password on it anymore, even in the hiren app. I gues that leaves me with but one choice, to do a complete reinstall.
 
Lol, that's Microsoft and Windows 11 for ya. Sometimes if your account gets flagged somehow, they'll suspend or disable your account, so you won't be able to login to any Microsoft service accounts. You might want to check to see if your account has an issue.
 
I had this issue a few months ago when I was trying to set up a new pc with my Microsoft account. It didn't give me an option to put in my password, just the error. It was an issue with 2fa for me. I was able to login to my Microsoft account in a browser and turn off 2fa. Then I was able to log in fine, and reenabled 2fa.
 
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