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Win 7 : System shutdown during scan

M

muniraj

n00b
Joined
Jul 21, 2006
Messages
57
Hi, I am using win 7 64 bit. While any full scan in safe mode for spy or virus on my laptop, within sometime the system shutdown automatically. But during the second time login in safe mode and running the scan it show no problem.

It is happening for mbam, superantispyware and spybot scan. Is my system infected or something.
-Thanks
 
Also latest windows updates are all failing to install.

Capture.jpg
 
muniraj said:
Hi, I am using win 7 64 bit. While any full scan in safe mode for spy or virus on my laptop, within sometime the system shutdown automatically. But during the second time login in safe mode and running the scan it show no problem.

It is happening for mbam, superantispyware and spybot scan. Is my system infected or something.
-Thanks
Click to expand...

take drive out, plug into known good machine with active and updated virus software, scann the drive :) bet there is something on there :)
 
I have also updated all the antivirus application and ran the scan in safe mode without networking on my laptop and no infection was found. But the problem of shutdown, windows update issue still persist. I donot want to format the system and reinstall the OS unless no other option. Please suggest.
 
Either you have a corrupted windows system file or registry corruption. These do have fixes but it is usually easier to to a clean reinstall. But first try a system restore to a date you know that you did not have this problem. The second possibility is that your cpu is overheating. Check the to make sure the cpu fan is spinning when the pc is turned on.
 
muniraj said:
Also latest windows updates are all failing to install.

Capture.jpg
Click to expand...

For what it is worth, my Win7 machine wouldn't install the last 4 or 5 updates. I had to do them one-by-one, and then it worked just fine.

I would also recommend doing a system restore to a point in time before the "crashes" that you are seeing now.


 
Restore to earlier point is not possible now . Yesterday itself I have disabled it to scan my laptop in safe mode. For windows update i will try it one at a time.
 
How old is your system? Your hard drive may be starting to fail...when working hard (such as during a scan)...it may cause a reboot.

Perhaps try a chkdsk /r
 
It's just one and a half year old. Also I ran the Dell Support center, PC checkup scan and it passed. I guess need to look for something different.
But now the windows update are successful. Thanks jtr8178.
 
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