Wi-Fi Connection Issue

[EliteGeek91]

Hey all, have a very weird connection issue. It takes me 10+ times to connect to my modem via Wi-Fi. I also connected another router to that (A new hotspot), and still have the exact issue. Although if I go to a friend's Wi-Fi, or somewhere such as Starbucks, it connects on first try, everytime...

It started happening, so first I reset the modem (Set factory defaults), no go. So then I went into device manager, removed the Broadcom drivers, reinstalled them from the HP website, same issue. Reinstalled Windows, issue still continues. I even removed the WPA encryption, and changed the router name, and issue still happens..

So now I'm puzzled since I did a full reinstall of Windows, new drivers, etc.

Here's what I get below when I try to troubleshoot my error.

Oh, and the network below that I wanna connect to, is "Woods".
"Elite" was my 2nd router, but issue happens on that one also.

InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Bluetooth Network Connection driver information:

Description . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Manufacturer . . . . . . . . . : Microsoft
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 6.2.9200.16384
Inf File Name . . . . . . . . . : C:\Windows\INF\bthpan.inf
Inf File Date . . . . . . . . . : Wednesday, July 25, 2012 8:15:36 PM
Section Name . . . . . . . . . : BthPan.Install
Hardware ID . . . . . . . . . . : bth\ms_bthpan
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 10



InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter WiFi driver information:

Description . . . . . . . . . . : Broadcom 802.11n Network Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 5.100.245.20
Inf File Name . . . . . . . . . : C:\Windows\INF\netbc63a.inf
Inf File Date . . . . . . . . . : Wednesday, July 25, 2012 8:37:09 PM
Section Name . . . . . . . . . : BCM43XNG_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4357
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialise status: Success

Information for connection being diagnosed

Result of diagnosis: No problem found






InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: *Removed)
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 3

Connection status summary
Connection started at: 2013-02-13 00:57:22-475
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started

List of visible access point(s): 2 item(s) total, 2 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
(Removed) Infra g -78 1 WIN_087
(Removed) Infra g -63 1 Woods

Connection History

Information for Auto Configuration ID 2

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 24 Yes WIN_087
Infra g Yes 70 Yes Woods

List of preferred networks: 3 item(s)
Profile: WLAN-11g-GW
SSID: WLAN-11g-GW
SSID length: 11
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Woods
SSID: Woods
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006
Profile: Elite
SSID: Elite
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001

Information for Connection ID 3
Connection started at: 2013-02-13 00:57:22-475
Auto Configuration ID: 2
Profile: Woods
SSID: Woods
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Auto Configuration ID 1

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 24 Yes WIN_087
Infra g Yes 70 Yes Woods

List of preferred networks: 3 item(s)
Profile: WLAN-11g-GW
SSID: WLAN-11g-GW
SSID length: 11
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Woods
SSID: Woods
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: Elite
SSID: Elite
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001

Information for Connection ID 2
Connection started at: 2013-02-13 00:57:20-866
Auto Configuration ID: 1
Profile: Woods
SSID: Woods
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Connection ID 1
Connection started at: 2013-02-13 00:57:19-178
Auto Configuration ID: 1
Profile: Woods
SSID: Woods
SSID length: 5
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002




InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialise status: Success

Information for connection being diagnosed
Interface GUID: (Removed)
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi

Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class

Root cause:
Windows could not connect to "Woods"
You can try to connect again.

Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "WiFi" on this computer.




InformationalDiagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialise status: Success

Information for connection being diagnosed
Interface GUID: (Removed)
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi
Profile: Woods
SSID: Woods
SSID length: 5
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Wireless association to "Woods" failed
A response was not received from the router or access point.

Detailed root cause:
Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.

Repair option:
Look for causes of low wireless signal quality
The signal is weak due to distance or interference.
Windows Help and Support can provide more information about this problem.




InformationalNetwork Diagnostics Log
File Name: C2964D80-88FA-4462-B7FC-F2CB913A791D.Diagnose.0.etl

InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: WOODS
Windows Version: 6.2
Architecture: x64
Time: 13 February 2013 00:57:33

Publisher details Expand

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
Internet Connections
Find and fix problems with connecting to the Internet or to websites.
Package Version: 1.0
Publisher: Microsoft Corporation

 

[Liger88]

Have you tried going into your wireless routers settings and switching the frequency channels (1,6, or 11)?

Sounds like an interference issue in your LAN. Pretty sure most routers default to 6 and 90% of people never switch it out of the box and the other 9% usually switch it to 4 or 5 not realizing they run into each other still. I'd try that and see if it solves the problem. Go through the channels one by one if you have to and perhaps then start by switching the router from mixed mode to 802.11b then testing 802.11g, etc. if that works.

 

[EliteGeek91]

So which should I switch to?

Also got this when I ran the Intel scan tool, but drivers show they're installed..

I have a 2Wire modem/router. Is it DTIM Period? That's at 1. Power Settings is at 4. Oh wait, I see Channel 1 (freq). Is that it?

 

[diizzy]

Broadcom WIFI NICs are in general very picky, they usually work decently but I've seen several models behaving the way you describe with numerous of APs. Replace it with an Atheros WLAN card (preferably) or Intel and it'll work fine.
//Danne

 

[EliteGeek91]

Yeah someone told me to get an Atheros.

Now I'm not a big laptop guru, so which one will work for me? It's about an '10 HP DV6. Running W8 now. I wanna get one cheap as possible that has good drivers though.

Thanks for your post.

 

[RocketTech]

First eliminate interference. Before you burn down the barn to solve the fly problem, try a fly swatter.

 

[EliteGeek91]

First eliminate interference. Before you burn down the barn to solve the fly problem, try a fly swatter.

Please explain in English. Are you saying to change freq channels, or what? There isn't much interface in my house. It's the only router now, nothing near it that could interfere. The only thing I could think of, is that it started happened around when the neighbors got Wi-Fi. Maybe just a coincidence.

 

[Liger88]

So which should I switch to?

Also got this when I ran the Intel scan tool, but drivers show they're installed..

I have a 2Wire modem/router. Is it DTIM Period? That's at 1. Power Settings is at 4. Oh wait, I see Channel 1 (freq). Is that it?

You should try setting your router to broadcast either Channel's 1, 6, and 11 first. Try each one separately (minus whatever channel it's currently defaulted on) and see if the connection problem goes away. Make sure to save the changes each time.

Please explain in English. Are you saying to change freq channels, or what? There isn't much interface in my house. It's the only router now, nothing near it that could interfere. The only thing I could think of, is that it started happened around when the neighbors got Wi-Fi. Maybe just a coincidence.

That is exactly what he is saying. For instance:

As you can see from the list on my router, the channel is the number on the far left and mine happens to show the actual frequency used on that channel. There are at least 11 to choose from although some consumer wireless routers only give you the ability to switch between just 1, 6, 11. Try that first and foremost and retest your connection from the laptop to wireless router.

Doesn't matter if you have a ton of electronics in your house or walk around with a 2.4Ghz cordless phone in your pocket instead of an iPhone. Wireless signals travel up and everywhere. Depending on if it's located near a window it can travel well over a hundred feet outside with relative ease. That's just assuming you're 802.11g. One of the reasons I flashed my wireless router was so I could limit the physical distance it travels. Although this does not help with interference issues whatsoever.

But I digress I don't want to confuse you can further. Just make those changes first and we can go from there.

 

[EliteGeek91]

Thanks so much!! Yeah, it was channel 1 by default. I switched to 6, and also unplugged the NIC, and re-inserted it, just "in case".

So far, working great. But we will see when I use it more today. Some times it'll work great, and then work like crap later. But maybe that got it. If not, then I'll get an Atheros card.

I appreciate you so much.