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Dude: "that'll be $300" (or whatever it was)
I hand him my card - hovering manager take the card right out of his hand.
Manager: "Sir you need to sign your credit card"
Me: "right, here's my driver's license" I hand her my license
Manager: "Sir, you NEED to sign your credit card"
Me pissed: "heh, actually, no I don't"
Manager: "the credit card companies are telling us that we can't accept cards blah blah blah:
Me Super Pissed: "Lady look. I'm NOT signing the card - I don't do that, and I don't need to explain myself to you. I'm not interested in your upsells, and I don't care about anything other than buying this pile of stuff right now. Do you want my money or not?"
Me: /ultimatum "if the next words out of either of your mouths is anything but "Thank you for your purchase sir" - you'll have lost this sale, and all my future best buy business - forever"
Manager; "But"
She never got the second word out. I grabbed the credit card out of her hand, left the pile of stuff on the counter and walked right out.
I'd like to say I've NEVER gone back - but I have bought a few odds and ends on a couple of occasions - but never anything of serious value. Now the only reason I go to BB is to demo things I can't demo over the internet. The list of things I've bought elsewhere because of that one day:
$3600 TV
2 Pairs of $300 headphones
countless video games
countless CDs (ya I still buy CDs)
5ish nintendo DS games for my kids (as well as the DSi XL in the original incident)
$1000 computer monitor
a number of high end mice and keyboards
any and all computer peripherals (such as usb drives, webcams, etc.)
The only thing I'll miss about best buy is the ability to use them for demoing equipment, and then buying it elsewhere cheaper.
Personally, I'd like the Best Buy's and the like to die - leave the day to day consumer electronics for the online retailers. Then hopefully with the death of the mega electronics stores - the smaller mom and pop high end equipment shops can thrive again.
While checking card security features, you should also make sure that the card is signed. An unsigned card is considered invalid and should not be accepted. If a customer gives you an unsigned card, the following steps must be taken:
Check the cardholders ID. Ask the cardholder for some form of official government identification, such as a drivers license or passport. Where permissible by law, the ID serial number and expiration date should be written on the sales receipt before you complete the transaction.
Ask the customer to sign the card. The card should be signed within your full view, and the signature checked against the customers signature on the ID. A refusal to sign means the card is still invalid and cannot be accepted. Ask the customer for another signed Visa card.
Compare the signature on the card to the signature on the ID.
If the cardholder refuses to sign the card, and you accept it, you may end up with financial liability for the transaction should the cardholder later dispute the charge.
Oh don't get me wrong - I know they aren't technically supposed to accept signed cards. That's fine. But everybody else does...
The frustration is with the "follow the leader" mentality these people seem to blindly accept, and BB's willingness to populate their stores with these sheep who simply regurgitate the scripted sales pitches (regardless of what the consumer wants).
People are annoying (especially myself ) But there's something to be said for "the customer is always right" They have a choice with every human interaction a) Understand the client, and sell the guy what's he's there to get (and maybe if you're good you'll sell him a bit more) or b) treat the customer like an idiot, and shove crap down his throat - and then be the ONLY place in 20+ years of having an unsigned credit card that won't accept it.
No skin off my back - I'll just take my business elsewhere. That's why Best Buy will go out of business.
Scratch protection followed by a "you HAVE to sign your card" PFFFT
Give me a break! LOL
Having just moved to an area where there is a Fry's nearby, I simply must check this place out. I keep hearing that it's like the holy grail of stores for nerds like myself. I figured it was just another Best Buy and the talk was cheap. But this continual praise for Fry's keeps hitting my ears... Could it be all that and then some?
Having just moved to an area where there is a Fry's nearby, I simply must check this place out. I keep hearing that it's like the holy grail of stores for nerds like myself. I figured it was just another Best Buy and the talk was cheap. But this continual praise for Fry's keeps hitting my ears... Could it be all that and then some?
you should go.Fry's is for electronics what walmart is for groceries.They cary everything you need but inspect each box you wanna buy and don't ask for help.
Yeah that is the stinky part about it. I used to go to CompUSA if I needed something PC related... because it was there and much faster to get it. Plus I like to look at things too and may or may not buy that item there... but just to see it up close.Easy to say IF you have a Fry's or Microcenter. Here in Wisconsin, unfortunately, if we lose Best Buy, we're out of luck for B&M electronics.
They can be legally liable for that transaction, crazypants.
If you don't sign your card and allow them to compare signatures right there, they are legally not supposed to run that card. I have received training straight from financial institutions on this. Retailers aren't even supposed to accept cards signed. "See ID". Way to get butthurt over them obeying lawful transaction stipulations.
after working for 2 years in geek squad, I can only hope BB dies faster
in 2 years we went from a knowledgeable support desk to a bunch of idiots that knew how to hook a computer up and talk, I did all the fixing in the back, when I left I think maybe one guy was left on that team who could actually do repairs
the prices were stupid high, employee discount was 5% over BB acquisition cost, amazing incentive for employees Ill give them that, but it gave employees a better eye towards the overpricing, 60 dollar HDMI cable, employee price of 2 dollars and 50 cents
I bought BF 3 for the Xbox there for a friends birthday... it came to like 68.50 wow.
Best-Buy has completely lost sight of their customers, as if they were some sort of a burden to them. It's further exacerbated by poor attitudes within this failing company.
I see that this is definitely happening to the company overall. My recent conversation with some of my friends that work there is how frustrating the new return process is. They make it almost impossible to do a no-receipt return. You even have to show your photo ID if you have a receipt!! What the hell kind of crappy garbage is that?? They request a photo ID for all returns now. Has anybody else run into this?
I see that this is definitely happening to the company overall. My recent conversation with some of my friends that work there is how frustrating the new return process is. They make it almost impossible to do a no-receipt return. You even have to show your photo ID if you have a receipt!! What the hell kind of crappy garbage is that?? They request a photo ID for all returns now. Has anybody else run into this?
In addition, they make it nigh impossible to do returns outside your 30 day window, even if it's just a few days. You can walk into Walmart or Target and do a no-receipt return 3 times per year with no trouble, merely showing your ID so they can track your usage. Best Buy is really trying hard to scare people away from shopping there with this one. I don't know what in the world they are thinking. Why would they intentionally scare buyers away? That kind of policy certainly scares ME away, and I worked there for almost seven years!
Their service in store, I'm not bothered by them if I need help (they just ask once). One of the gamestops near me, has one annoying as hell employee though.
Scuba Steve in VA, well said with those 2 posts. I'm not a BB hater either. I try to find deals on what I want and if it happens to be at BB, then great. If Newegg, Amazon, etc. has a better deal and I don't need it right away, then I'll buy it on-line.
auspexd, technically, you could've been charged with threatening to commit arson.
Does anyone honestly think Best Buy as a company is going to fail as a company any time in the near future?
There are way too many consumers too stupid to attempt shopping online.
Anyway, Best Buy has one of the best return policies I've ever seen.
I would've said the same thing about Circuit City before they went under.
Walmart has done it for around 10 years, and your second paragraph is contracting the first. You are pissed that Best Buy asked you for ID but think it's fine that Walmart and Target do to track your return history. Best Buy is doing the same thing.
About CC, I wonder what really made them go out of business, BB or e-tailers like Amazon, Newegg, etc. I'm sure a combination of both, but what was the stiffer competition for CC?I would've said the same thing about Circuit City before they went under.