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owned a few BFG's and now own my first EVGA, both are great companies and I recommend both.
Manufacturers take note: Everyone in this thread is making recommendations based on the quality of service and the warranty provided. No one is talking about the "Free" stuff in the box, or the software we often never use. Nope, make a good product, treat us right and you'll get our money.
Sorry... I like EVGA, great product, great service, great warranty...
I think that the fact that "lifetime" warranty does not really mean lifetime is not said enough. I mean it is better than what ATI is doing my a lightyear, but it is still misleading for those who dont know that it means the lifetime of the product.
Perhaps Haxor can shed more light on what this actually means.
i agree with you.
i had to rma a BFG 6800GTOC that was almost 3 years old, and their support (both via phone and email) was great. they shipped me a new card the day after mine arrived (so 1 day turnaround) and i received it 2 days later.
both evga and bfg offer lifetime warranties (as does xfx, tho i've never owned one nor had exp. with their tech support). evga does offer a "cross ship" option with their rma, but you have to pay an additional $30 at the time you register the card, so imo it's really no advantage.
just purchase whichever you get the best deal on; don't think you can go wrong with either brand.
lol.. should i share some "not so great" examples of evga's customer service, trash them and recommend bfg?
people should refrain from trashing companies by stating "get this card cause this guy had to rma his card and they sucked, etc" when speaking of companies who have, in gerneral earned a good reputation for products or customer service. there are isolated incidents with both BFG and EVGA where customers experienced what they felt was sub-par customer service or rma hassles, however the majority who have experienced both companies have good things to say about them.
when selling tens of thousand of cards, there are going to be complaints from people who are unhappy due to this or that. sometimes the fault of the company, and sometimes the fault of the end user.
one thing about evga.. they place a sticker on the pcb containing the serial number, which tends to fall off (mine was so loose it fell off as i was removing my 8800 from the box). DO NOT LOSE THIS. they absolutely will not rma exchange or "step-up" without this sticker. there are horror stories all over regarding this.
i'd certainly agree that XFX shutting down their forums due to customers complaining about their product quality is pretty chicken shit tho!
Its not 30 dollars, its 30 dollars for OVERNIGHT. Regular shipping is like 5-15 bucks depending on how fast you want it.
There have been instances that i know of where peoples' stickers have come off and they still got their warranty.... because they inspected the card for tampering and there was none.