What is this error message?

Discussion in 'Apple Products' started by Liver, Jun 11, 2018.

  1. Liver

    Liver [H]ardness Supreme

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    D3D4547E-1501-4D3F-9A5D-C2426E13952E.jpeg My mother in law sent a picture of this. It comes up after she has been using the computer for a bit.

    I’ve updated it. I’ve run Sophos, no errors.
     
  2. ZooMex

    ZooMex [H]Lite

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    Install MalwareBytes Antimalware to try to clean you Mac.
     
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  3. Haven

    Haven I Only Post Important Stuff

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    Check for browser plugins. I notice that the URL, isn't a valid URL, and it looks like the browser is opening a file on the local disk.
     
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  4. Liver

    Liver [H]ardness Supreme

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    Thanks guys. Is this something I should do from safe mode?
     
  5. modi123

    modi123 [H]ardness Supreme

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    God, yes.

    Look at the URL!
     
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  6. Liver

    Liver [H]ardness Supreme

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    Ha. Thanks. Remember this isn’t my computer! It’s my mother in law and she’s in her mid 70s.

    The anti virus Sophos didn’t find anything on her computer. Thoughts or comments on that?
     
  7. modi123

    modi123 [H]ardness Supreme

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    Post #2.
     
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  8. Brian_B

    Brian_B [H]ard|Gawd

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    Yeah. Sophos may suck. Try Malwarebytes, it's even free.

    Also, what you show here doesn't look like a virus - just looks like standard malware: some javascript somewhere probably plopped down a file and quick and dirty AppleScript to pop it up on a timer. I've noticed older people, if prompted to "Click Here" - will do it, without fail, no matter what the source is. I'm sure that Scan Now button has been clicked at least 10 times by now before you were called into the picture. i can't wait until I'm old enough to just randomly click anything people tell me to.

    It's hard to make a good AV software that protects people against themselves without pissing them off too much.
     
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  9. Liver

    Liver [H]ardness Supreme

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    Yea. I’d bet that you are correct.

    I’m going to get MalwareBytes, should I keep Sophos?

    Until this thread I didn’t know about MalwareBytes.

    Basically, should I keep both programs?
     
  10. NoOther

    NoOther [H]ardness Supreme

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    It depends, a lot of antivirus/antimalware software trips over eachother declaring the other one malware.
     
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  11. Brian_B

    Brian_B [H]ard|Gawd

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    Temporarily disable Sophos.

    Run Malwarebytes.

    See what it says.

    I don't run any A/V on any of our OS X machines - I just run Malwarebytes scan by hand once in a blue moon. Actual viruses are pretty rare on OS X - malware/phishing is much more common, and really hard to automatically protect against self-inflicted stuff without just going overboard and asking permission for everything (and then being utterly useless because it just becomes too commonplace and gets ignored).
     
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  12. Liver

    Liver [H]ardness Supreme

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    Great. Will do. I think I’ll have time later this week to go over there and get it done. I’ll update here.
     
  13. UnknownSouljer

    UnknownSouljer [H]ardness Supreme

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    To add on, just installing browser extensions will probably go a long way.

    Ghostery, Adblock etc.
    White list her common sites. And then prevent a lot of the malware from even getting her attention by blocking it all.
     
  14. Lunas

    Lunas [H]ardForum Junkie

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    Those cheeky fuckers that is just a popup the web virus detected the system and made a page that looked legit. That is little more than a popup ad clicking the links it has is what leads to infection. I find it hilarious those exist on all platforms phone desktop and os blind that slips into bad ads on every system. The ads here even did that once to me was floored when it happened.

    Now I liken adblock to wearing a condom and the internet to the red light district.
     
    Last edited: Jun 13, 2018
  15. Liver

    Liver [H]ardness Supreme

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    It’s done and all is good! Thanks for the help.
     
  16. tsvb

    tsvb [H]Lite

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    Be careful out there! The internet is a scary place lol
     
  17. VulnoX

    VulnoX [H]Lite

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    My grandma got a couple of these infection popups but thankfully called me before calling the number on the screen. Malwarebytes was installed and good since then. Kitboga on Twitch is a popular streamer that calls the scammers behind these calls and wastes their time, usually pretty funny stuff too, if you want to see some of these losers getting a bit of their own medicine.
     
  18. Nephron

    Nephron [H]ard|Gawd

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    Don't forget to put it in the wash to get it really clean!