What do I do now? PNY support problem

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bholstege

[H]ard|Gawd
Joined
Dec 31, 2007
Messages
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Here is the chain of emails with PNY support. It started with me asking for an RMA, because I suspected one of my cards was faulty.

Me:
When I run the two cards in SLI, some games will lockup the computer. When I run the games with one card, the game runs fine. I have updated all of the drivers, and checked my temperatures for overheating.

Them:
how many watts is the power supply and how many amps are on the +12v rail

Me:
Here is a link to my power supply: http://www.newegg.com/Product/Product.aspx?Item=N82E16817182067
It is a 750w unit with 4 12v rails, and 20A on each of the rails. It is also SLI certified.

Them:
what are you using to check the temps on the cards

Me:
I was using the monitoring tool that comes with the Nvidia drivers.

Them:
THERE IS NO TOOL LIKE THAT THAT COMES WITH THE DRIVERS THE ONLY TOOL LIKE THAT IS THE NTUNE SOFTWARE IS THAT WHAT YOU ARE USING

( i was a bit scared at this point, he sounded very angry)

Me:
Yes, I downloaded it after the crashing started so I could make sure the cards were not overheating.

Them:
can you try this driver first to see if this will resolve the issue http://www.nvidia.com/object/winvista_x86_163.75.html

Me:
My card is not listed under the "products supported" section for that driver.

Them:
sorry wrong file try this one

and he included a 16kb attachment titled nv_dsip.zip
Click to expand...

So I opened up the zip file, and it was an inf from some place called http://www.laptopvideo2go.com, that had been modded to support my card.

So this guy wants me to put a hacked INF into a year old driver. WTH do I do now?
 
Tell him he should look for a new job, seriously that is a very piss poor support how can you be so arrogant on helpdesk.
 
I would but since my objective is to get an RMA for my card, I think telling him to find a new job wouldn't be very helpful.
 
Did you ask to talk to his manager?

And if that doesn't work.. talk to his manager's manager.... keep going up the food chain till you get a person that has more than an IQ equal to that of a small soap dish.
 
If someone would say something like that to me on a support issue i would make sure he would get fired the same day. What ive read he wasnt being very helpful or that friendly.
 
I sent him back an email asking what I should do with the .INF he sent me. I am interested as to whether he will provide instruction on how to modify the driver.
 
Usually its a bad idea to open a support contact by asking for a RMA, that puts the rep on the defensive. Do their little song and dance first then you can push for it.

Also I think its funny he sent you links to 9 month old drivers :)
 
PNY = craptastic support on the best of days
 
This is a perfect example of why I do not buy a PNY videocard. They are always first in releasing a new video card such as the 9800 GX2 and the GTX280, but there support sucks. That is why I always wait until BFG, EVGA or XFX to release the card before I buy it. As to your card locking up, I would suspect your PSU. No offense, but Rosewill sucks.
 
Generally they are, but this one has gotten some pretty solid reviews.

As for the RMA, the only support link I could find was the "Request for RMA" form.
 
CanadaOwnsJoo said:
PNY = craptastic support on the best of days
Click to expand...
not true at all when I dealt with them. I had a 6600 fan start making noise after about 18 months and just called them up and they sent me an rma to my email within a few minutes. from the time I mailed them my card I had a new card in a little over week.
 
odd every time i called them (5 times in the course of 1 year for a ti200) i ended up paying the cost of the card in customs and shipping EACH TIME because the tards failed to put on the customers paper work it was an RMA replacement....even after i requested it each time

will never buy their crap again, EVGA got it right and is great, however, Nvidia chip sets suck the nozzle, and I went ATI this time around

unfortunately ATI doesnt have a partner who is 1/10th as good as EVGA for backing their product, I wish EVGA or BFG would start to carry ATI graphics and Intel chipset motherboards... life would be good.
 
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