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my WD RMA experience...
i woke up one morning to find my 160gb wd passport not working, it would spin up then click then turn off, i was mad that i lost data but i decided that i would either take it apart or send it back, the only deciding factor was if it had a warrenty. Well shucks, it did have warrenty, in fact it has warrenty untill 2011 december, i was happy
. I sent it back to them and they recieved it in only a couple of days, they were saying that it could take up to 4 weeks till i got it back so i was a little upset but then it arrived not 1 week after they recieved it. You could prolly imagine my surprise when it arrived, i couldnt tell who it was from because the return name was cut off but when i opened it there was this little peice of paper and a new WD passport in it, i checked it out plugged it in and found out it was 320gb! i looked at the paper and it said 320gb cherry red passport, WHOOHOO! i got a free upgrade, i looked into why and its because they dont make 160gb hard drives any more and the next step up was the 320gb passport.
only downside to this is that i had difficulty contacting tech support when i was troubleshooting it but other then that they really did a 200% job here!
i woke up one morning to find my 160gb wd passport not working, it would spin up then click then turn off, i was mad that i lost data but i decided that i would either take it apart or send it back, the only deciding factor was if it had a warrenty. Well shucks, it did have warrenty, in fact it has warrenty untill 2011 december, i was happy
. I sent it back to them and they recieved it in only a couple of days, they were saying that it could take up to 4 weeks till i got it back so i was a little upset but then it arrived not 1 week after they recieved it. You could prolly imagine my surprise when it arrived, i couldnt tell who it was from because the return name was cut off but when i opened it there was this little peice of paper and a new WD passport in it, i checked it out plugged it in and found out it was 320gb! i looked at the paper and it said 320gb cherry red passport, WHOOHOO! i got a free upgrade, i looked into why and its because they dont make 160gb hard drives any more and the next step up was the 320gb passport.only downside to this is that i had difficulty contacting tech support when i was troubleshooting it but other then that they really did a 200% job here!