Weird problem

[ashman]

I have a problem for you guys, and its a weird one.

I have a user at one of my clients, they have three locations, two of the locations are remote and users use terminal services, everything is 2008R2, and mostly virtual on ESXi 4.0. This one user, when she goes to location A and logs into the terminal server, everything is fine except the main app she has to use, it has a scheduling component and for whatever reason, the screen redraw is so slow, it makes the app unusable. Oddly though, if the same users goes to the other remote location, location B, its fine, or if she works from home, its fine. Also, if she is at location A, and logs into the terminal server as a different windows user, and then logs into the app as herself, its fine. She has tried different PC's at location A, makes no difference. She is the only one experiencing this problem. Only the main app they have to use is affected, otherwise office works fine for her in the terminal server session.

Someone has suggested to me that her terminal server profile may be the problem, but I've never had to 'reset' or 'fix' a terminal server profile before, so any tips would be appreciated.

Thanks.

 

[Tritonal]

Yeah, it's most likely a profile error. Login with admin account, rename her profile to name.old or something and let her login from the computer A. The profile will then be created from scratch and check if this fixes the problem. Let me know!

 

[Demon10000]

Is the user using the same endpoint device at all locations?

It sounds more like a bandwidth problem than a terminal server profile problem. The profile can cause lots of issues, but I would expect the same performance problem to occur at all locations.

It sounds more like a network problem to me. My first guess was bandwidth to the site, but if other people are working fine, that most likely isn't the issue. I'd still check the network and see how utilized the network connection is.

It could also be color settings -- if she is running at a higher color depth, there might not be enough bandwidth to support it.

I'd also check the network connection at the endpoint having a problem. Might have some outdated drivers, a bad nic, a bad patch cable, bad switch port... check to make sure she's not getting any sort of packet loss on the endpoint device that is having problems.

 

[XOR != OR]

Yeah, it's most likely a profile error. Login with admin account, rename her profile to name.old or something and let her login from the computer A. The profile will then be created from scratch and check if this fixes the problem. Let me know!

This is not the correct way to "reset" a user's profile in win7/2008 and above. What you will end up with is the user constantly getting a temp profile because their profile is missing. It's dumb, but there you go.

The proper way to get a user a new profile is to delete their profile through the profile widget. Get there by going to the start menu, right click on "My Computer". Click properties, then "Advanced System Settings" on the left. Middle button for profiles, should be simple enough from there.

If you do wind up with a temp profile and want to know how to fix it, open up the registry and go to HCLM\Software\Microsoft\WindowsNT\CurrentControlSet\ProfileList. Find the user in here ( it's listed by the user's ID, not their login name ), delete the entire key ( so if the user is 'S-1-5-21-1270288042-346133473-2832574338-1001', then the key you are going to delete is HCLM\Software\Microsoft\WindowsNT\CurrentControlSet\ProfileList\S-1-5-21-1270288042-346133473-2832574338-1001 ).

No, I don't know why they made it more difficult from previous versions of windows, and yes; it does annoy me too.