Webbase Ticket Tracker for interal

[hellomynameis]

Hello

I am looking for some help on finding a simple and streamlined solution. I need to be able to enter in information on clients that i have visited, what kind of problem, and if it was resolved or not. I am looking for something myPHP or MySQL based.

It needs to be accessed by others with in the company by just entering a USER ID and password.

If you need me to explain in more detail please pm me if you think you can help or have a solution for me.

 

[Dyslexic_Dog]

I haven't personaly worked with this one but it looks nice and it's seems to be the most recently active on sf.net

http://sourceforge.net/projects/openit/

 

[maxedoutcc]

if you are looking for a bug/issue tracking system. We use MANTIS and it is very versatile.
http://www.mantisbt.org/

 

[ameoba]

Used RT before with some luck.

 

[hellomynameis]

Iam sorry but I need a real name or a link for what your talking about.

Used RT before with some luck.

 

[bashPenguin]

Iam sorry but I need a real name or a link for what your talking about.

I will assume ameoba was talking about Request Tracker.
At work we use Bugzilla.
I personally use trac

RT and Bugzilla are Perl based, trac is python based.

 

[ameoba]

I will assume ameoba was talking about Request Tracker.

Yup. First google hit on "RT".

Ticket systems are pretty simple - this is why there's so many to chose from (many of them rather good). There's a lot of OSS ones out there, so you should be able to find one that is either exactly what you want, or close enough that you can change it simply.

 

[tim_m]

trac is oriented toward software/project development, probably not much help for a helpdesk/issue tracker kind of thing