Vonage Customer Service

[Rad777]

OMG they suck arse! Straight to India my phone call went....
Lady was nice on the other end, then in the middle of the conversation she started busting up laughing along with like 7 other people in the background and kept talking in Indian for like 20 seconds. She then said she would transfer me to activation.

Transfer...
My name is XXXX can I help you. I describe my situation. Person on other end says "Oh...". Puts me on hold w/o telling me. 22 Minutes later according to my phone, they hang up on me....

I call back.... I am currently on hold already have waited 13 minutes and 17 seconds.
How pathetic is this? I swear if the price wasn't just right I would have already cancelled from this crap Customer Service.

Rad777

 

[Yoblad]

People do stupid things. Like skimp on customer service.

 

[Orinthical]

Sorry you met with trouble, I have yet to need to call customer service myself... well, except when I cancelled for a brief period (move related not service related) and then re-activated with them. And when I called that one time I was greeted by a very well spoken english speaking woman who was a little short, but still pleasant.

I guess it's like every damned company out there now-adays; Dell learned the hard way and ended up pulling most of their technical support back to the States/Canada, hopefully in time most other companies will do the same.