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VMware View & PCoIP: screen resolution on Zero Client does not auto-resize

Cerulean

Cerulean

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For our current live environment, it was setup in a hurry with some outside temporary consultants involved. We've setup a second environment as a going-forward strategy; a primary difference is that we've made all the corrections suggested and officially recommended by both VMware and Microsoft. Our current live environment running VMware View has configurations that are not recommended or supported by VMware View, such as using Windows-based Folder Redirection (where the right way to do it is through VMware View's ADM templates). There are some things we do not know of how the outside consultants set some things up, but we're learning and getting kinks resolved.

So this is one issue I've noticed on our new second setup that we actually had time for a proper setup following official recommendations and guidelines:

First, I connect to my dedicated VDI using my zero client at 1920x1080. Great.

Second, I "reconnect" to my dedicated VDI using VMware Horizon View Client for Windows; I have my client resolution set to 1024x768.

Third, I disconnect / hit the X button in the top-right corner of my VMware Horizon View Client for Windows window.

Last, I "reconnect" to my dedicated VDI using my zero client . . . resolution is 1024x768 instead of 1920x1080.

My zero client is an all-in-one LG Flatron N2311AZ. On our current live working environment, this isn't an issue. If you do what I did above, the zero client will automatically change the resolution of the VDI to fit its own native 1920x1080 resolution. But for our new environment, this isn't happening if you switch between the client for Windows and a Zero Client. Any ideas?

I submitted this to a VMware technician and am waiting for a response, but just in case someone here might know I post.
 
There are only three areas that I am aware of that specify the VDI resolution. In the settings on the zero-client, the VMware View pool configuration, and the ADM template. Check them in that order.

Next, make sure you are on the latest zero-client firmware, and the VMware View agent is the same version as the server (this can be checked under desktop inventory through admin GUI).

I have experienced many issues with systems reverting back to a single 1024x768 monitor after disconnecting and reconnecting. Unfortunately, haven't found a definitive solution beyond what is recommended above.
 
Yeah, like REDYOUCH suggested, check the firmware version on the zero client (I've had a lot of success with 4.03 on Tera2 EVGA zero clients - but some USB HID device problems on 4.1) and the View agent version in the VM. Check the logs out on both the zero and vm to see if there are any weird entries. Might also try to uninstall/reinstall the View agent and tools (uninstall view agent -> uninstall tools -> reinstall tools -> reinstall view agent). Also, check to see if you can change the resolution in the virtual desktop back to the correct one, the zero client should adjust the monitor resolution as well. What version of View and ESXi are you runnin?
 
Latest of both. Can't remember what the version of View is, but I know we're running 5.2.x of ESXi
 
Cerulean said:
Latest of both. Can't remember what the version of View is, but I know we're running 5.2.x of ESXi
Click to expand...

Latest version of ESXi is 5.1 U1:

http://www.vmware.com/patchmgr/findPatch.portal

I think you may be referring to VMware Horizon View, which is currently 5.2.0. This is the actual VDI broker and agent, and sits atop the guest machines and hypervisor (ESXi). If you are running 5.2.0 of View, the 5.2.0 agent on your VMs, and the latest firmware for your clients, you should focus your efforts on the pool settings and PCoIP ADM template. As discussed previously, you should also review the logs and perhaps open a case with VMware.
 
What is the Video Ram on the VDI set to at this time... (not the gold) the actual VDI Desktop

if its the stock settings it should be 35.19 MB Ram... IF VDI Sent it the appropriate settings on the Pool (Stock settings) No 3D and 1920x1200 x2 monitors in the pool settings

IF they are 4MB means that the change never made it there... if they are also try and power down the vdi and start up fresh (Resets do not work! b/c the video card has to instantiate in the bios) and connect again..

Also what firmware you running on your Zero should be 4.1.x as it will show "VMware Horizon View Client" in the connect window as the old firmwares show just "VMware View Client".?

95% of the time its a video ram issue on why the PCoIP screen wont auto adapt it sets to 1024x768 b/c there isnt enough vid ram on machine to resolve the issue...(Even though ram is there sometimes that hard power down is necessary for it to ID it via the VM Bios)

RedYouch - the GPO settings will affect how PCoIP Renders since he is using a Zero client the only real GPOs he could use are the broker or the agent side both of which dont affect the client outside of how Many FPS or the Lossless settings, quality (all rendering type things) not the actual display resolution.
 
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