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visiontek RMA
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I have a X1950 Pro and the fan acquired a "grating" or "raspy" sound indicating that something might be amiss. I emailed them under their support option and received an e-mail back that asked for me to supply specific infomation, within the body of their correspondence, i.e. date purchased, where the card was purchased, and a specific model number that is found only on a sticker on the rear of the card. A week later, I had an entire heatsink/fan assembly. As it turns out, the fan for some freakish reason, stopped making the sound, so I have a spare fan should I ever need it. Based on their prompt response to my particular problem, I would conjecture they would respond in a similar fashion to your needs.
On the other hand, Diamond Multimedia's customer support is near non-existent.. never got around to finding a contact number or email, and when I found one, turns out it was an invalid email.. my email got bumped right back to me.. I'm going to try the phone number when I have time.
- Joined
- Mar 1, 2007
- Messages
- 2,854
whats the issue with your 3850? is it the 512mb version?
No it's the 256mb reference card. Its making a hi pitched squeel from the card itself whenever it runs a game.