Very Happy With The Samsung Monitor In-Warranty Exchange

[kage]

About 2 months ago I bought the Samsung 2033 LCD monitor at Best Buy and last week it formed terrible back lightbleeding on all four sides. I requested warranty service on it last week and Samsung said that they can do an exchange. The exchange was that they will send me a brand new monitor, not refurbished. Today I went to my local UPS store to pickup my new monitor that was shipped from Samsung and to ship the 2033 to Samsung (their expense). The new monitor was not the same model that I requested service, I got the Samsung 2233RZ.

 

[Flubb]

You know what you should do.

 

[Udo]

That happened to me with NEC once. This was in the days of CRT. My 19" NEC Diamondtron failed so they sent me a refurbished 22" of the same model instead and those cost almost double of what the 19" cost back in the day.