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Usual Turn-Around time for RMA Process?

U

UMASS

Gawd
Joined
Jan 17, 2008
Messages
1,001
Hi All: My HIS 4870 1GB video card died about 4 weeks ago. Sent in my VC on 01/01/10 they received it 5 days later. Now they are telling me up to 4 weeks for a replacement. Does this sound right to you? I never had an issue with any video card in my life (fingers crossed) & I think I should have went with XFX or a better video card company. The whole RMA process through HIS is a complete joke! Any insight guys?
 
Mine with Asus took less than 2 weeks, but they just sent the card back and said it was fine, assholes. Tried it on 3 machines and 3 different operating systems so not sure if the guy was hung over or what.
 
Yeah...Thanks sucks because that means you'll have to do the whole RMA process over again. 4 weeks sounds way too much time. I had to purchase a crappy (XFX purchase this time) 4670 512MB GGR2 video card from NG just to get me by. The upside it only cost me $40.00 AR ($10.00) w/ free shipping.
 
I'm waiting for HIS to resolve my warranty / RMA for 4870x2 that I sent away at the end of Oct 2009.

Last week they finally contacted me and they offered to replace my 4870x2 with two 4870's and I basically told them no way.

Suffice it to say; I'll never buy HIS again.
 
I heard HIS customer service is terrible.

You should probably expect more than 4 weeks for replacement.
 
EVGA took about 2 weeks.Shipping was the problem.er I'm in wrong section
 
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Grimspoon said:
I'm waiting for HIS to resolve my warranty / RMA for 4870x2 that I sent away at the end of Oct 2009.

Last week they finally contacted me and they offered to replace my 4870x2 with two 4870's and I basically told them no way.

Suffice it to say; I'll never buy HIS again.
Click to expand...

Makes you scratch your head, outside a poor substitution, in that they are offering you 2 4870s and yet they don't have one for the op.
Hopefully they were not planning on sending you his and another defective card:(
I avoid them and just pay the extra money for a better brand that has US based support after my several contacts for a rma request with HIS went unaswered. I was lucky enough newegg took it back after I showed them the correspondance, or lack there of from HIS.
 
Guys...I agree. Buy XFX (ATI/Nvidia) or eVGA IMHO. HIS blows & they use to offer a 2-year (no biggie) & now they are @ 1-year. I have read countless reviews on all different types of HIS video cards & so many of them have fans that fail over time. I was going to buy a sub $99.00 (max price) videocard for my backup WIN98SE/WIN XP rig in the basement, but once I get my 4870 I'll just install that in my older rig. Looks like I'll look for a XFX 5850. I hope the 5850 prices come down in the somewhat near future!
 
oplin said:
Mine with Asus took less than 2 weeks, but they just sent the card back and said it was fine, assholes. Tried it on 3 machines and 3 different operating systems so not sure if the guy was hung over or what.
Click to expand...

Make sure its completely dead before sending it to Asus. Otherwise they slap a new heatsink on and call it fixed. Waste of a month doing 2 RMAs.
 
Grimspoon said:
I'm waiting for HIS to resolve my warranty / RMA for 4870x2 that I sent away at the end of Oct 2009.

Last week they finally contacted me and they offered to replace my 4870x2 with two 4870's and I basically told them no way.

Suffice it to say; I'll never buy HIS again.
Click to expand...

Wow...Grimspoon...I didn't see your post! Since October of 09' What? I would be so pissed right now! Did they get you the 4870x2? That is insane! Never, ever again will I buy HIS products! It's XFX for me here on out!
 
UMASS,

The just contacted me a while ago trying to offer me two 4870 IceQ (non turbo) instead of the 4870x2 and I had to refuse.

Now I'm back to playing the waiting game. This is getting beyond ridiculous and to say I'm furious with the situation would be an understatement.
 
2 weeks with Diamond, from the time I filed the RMA to the time the new card showed up at my door.
I had to pay shipping to them, but they paid return shipping. :(
 
oplin said:
Mine with Asus took less than 2 weeks, but they just sent the card back and said it was fine, assholes. Tried it on 3 machines and 3 different operating systems so not sure if the guy was hung over or what.
Click to expand...

Tbird87 said:
Make sure its completely dead before sending it to Asus. Otherwise they slap a new heatsink on and call it fixed. Waste of a month doing 2 RMAs.
Click to expand...

A couple months and 3 RMA's later and my Asus 4870 RMA nightmare is now over, finally got it properly replaced, they offered a 4890 and I took it, got it last week and so far its working perfectly.

Got the nice one too, see... :) http://static.pcinpact.com/images/bd/news/69971-radeon-hd-4890-asus.jpg

But worth the hassle?... I think I would have rather settled for another properly working 4870 DK Top the first time around.
 
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UPDATE Guys: No new 4870 video card from HIS. They said I may have to wait for another 2 weeks for a replacement!!!!! HIS Blows bigtime! I'm getting towards 2 months for a replacement. I asked if they had any 4890's (which they had) & said..."Send me a 4890 then" No dice! Sorry we can't...That's a more expensive VC. I said "Yes...I undertand but I've been waiting forever for a new card"

PLEASE...DO NOT BUY from HIS ever! Go with eVGA or XFX for a video card! I learned my lesson!!!
 
I know this is a really old thread but I have a 7970 that is in the RMA process now. Its been 3 weeks and all they keep saying is that they are waiting on a new one from Hong Kong. I personally would never buy an HIS video card again.
 
Too bad you have to put up with that OP. Sounds like HIS and ASUS are the same company?!? ;) :rolleyes:

By contrast, Gigabyte is stupid fast, from the time I called it in to the time I received the card at my house it took 1 week. No refurbished card, a new card.

ASUS as everyone knows is pathetic, Id rather wipe my ass with their shit and use it for target practice before I RMA another thing to ASUS. Fuck that process.
 
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