USB Drive Randomly Hanging

Discussion in 'SSDs & Data Storage' started by PiERiT, May 7, 2018.

  1. PiERiT

    PiERiT 2[H]4U

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    I use a 2TB WD My Passport connected to my Win10 desktop for storing my Plex media. As of a couple months ago, perhaps after a Win10 update, the drive is very slow to respond if it hasn't been accessed in a while. In Windows this presents as double clicking a folder and having to wait 5-7 seconds before its contents are displayed, and in Plex it presents as having to wait 5-7 seconds for a video to load.

    I figured the drive was going to sleep or something but I confirmed my power settings are correct, that the drive is set to 'better performance' in the Policies tab, and that 'allow the computer to turn off this device to save power' was turned off, so none of that has helped. I then found this and thought for sure this would fix it but it either didn't do anything or only helped a little bit:

    https://blogs.msdn.microsoft.com/us...sappears-or-file-transfers-stop-unexpectedly/

    Today I said screw it and replaced the drive and it's still happening, so at this point it has to be a Windows 10 issue? Anyone have any ideas?
     
  2. ljw1

    ljw1 n00bie

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    Dec 19, 2011
    The drive itself is powering down. Lots of external drives have their own power down systems/timers that are independent of the operating system. There isn't much you can do apart from keeping on accessing the drive.
     
    Brian_B likes this.
  3. PliotronX

    PliotronX [H]ard|Gawd

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    In device manager, uninstall the usb 3.0 extensible host driver and if it doesn't kill your mouse, choose action and scan for hardware changes. I usually set a restart timer when resetting usb controller drivers because of that. If you open command prompt as admin before doing this and enter in shutdown /r /f /t 90 it gives you a minute and a half to uninstall and reinstall it before restarting. If it doesn't kill your mouse, shutdown /a will cancel the timer. If you don't see an extensible host driver, uninstall the root hubs. That will more likely kill the mouse and keyboard until rebooting.
     
  4. PiERiT

    PiERiT 2[H]4U

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    It didn't start happening until a couple months ago, though. :(

    I'll give this a shot but what is it meant to accomplish? Just to reinstall the driver?
     
  5. PliotronX

    PliotronX [H]ard|Gawd

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    It resets the usb device enumeration which sometimes fixes device issues (from tons of experience with usb printers and display adapters).