USB Devices aren't installing

[Blue Knight]

Hey just wondering if I can get a lil help - trying to fix a friend's computer. It's a compaq presario 5000 running xp- and the usb ports are giving issues. Whenever you plug something in, it will show up under the device manager but as an "unknown" device - even if windows has a driver. A simple "update driver" auto-install will always fix it, but it's a pain when USB is supposed to be automatic.

I'm thinking it's the usb driver in windows. There's no updates on the compaq site, but maybe I can dig around the net for something that works on the motherboard. Anyone have any other ideas?

 

[Talonz]

Pop it open, and see what kind of motherboard it is. If it's not custom, you may be able to find proper drivers.

 

[Blue Knight]

Found the answer on a computing.net forum:
http://www.computing.net/windowsxp/wwwboard/forum/141676.html

When the image was created "sysprep" was used but "sysprep -reseal" was not specified once imaging was completed so the computer was left in Factory mode instead of User mode.

FIX:
====
1. Search the registry for “FactoryPreInstallInProgress=dword:00000001” and delete any of the occurrences.
2. Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory key