Hi,
I just got a job at a prominent university with their IT help desk. They've been thinking of moving from a phone system support system to a chat client system. Anyone have any info on the best chat clients to use for something this big/complex/hard to configure?
They would like to embed the option to contact our IT department on numerous school websites. I just thought I'd ask you guys to see if you could help me sell them on the best route to take(to prevent headaches for me).
Thanks
If you need anymore info, let me know.
I just got a job at a prominent university with their IT help desk. They've been thinking of moving from a phone system support system to a chat client system. Anyone have any info on the best chat clients to use for something this big/complex/hard to configure?
They would like to embed the option to contact our IT department on numerous school websites. I just thought I'd ask you guys to see if you could help me sell them on the best route to take(to prevent headaches for me).
Thanks
If you need anymore info, let me know.