Have a computer issue I'm trying to talk a friend through on the phone to fix it. It's been on going for about two weeks now and for the life of me I can't pin down what's the hardware failure. Here's the story/symptoms:
Friend wakes up and turns on computer but gets no display on monitor, no lights on keyboard or mouse. Have friend shut down the computer for 10 seconds, turn it on and it works.
Next morning friend calls again saying it's doing the same thing but shutting it down won't do anything this time. Have friend switch the PSU off in back of computer and unplug it, turn it on and it works.
Friend calls the next morning, same issue, nothing works. I try everything I can think of including clearing the CMOS by both jumper and battery. Nothing works.
So, we've replaced 1.) PSU, still same issue. 2.) New motherboard, still same issue. 3.) New video card, still same issue HOWEVER keeping the video card out of the system gets lights on the keyboard and mouse, though the mouse never goes away from its on state (optical, meaning light never dims).
The motherboard also only gives a beep code when the video card is out. Gives 5 short beeps, AMI bios which lists as CPU failure. I'm not sure if a CPU failure would cause these symptoms though.
Any ideas as to what the issue is would be greatly appreciated.
Friend wakes up and turns on computer but gets no display on monitor, no lights on keyboard or mouse. Have friend shut down the computer for 10 seconds, turn it on and it works.
Next morning friend calls again saying it's doing the same thing but shutting it down won't do anything this time. Have friend switch the PSU off in back of computer and unplug it, turn it on and it works.
Friend calls the next morning, same issue, nothing works. I try everything I can think of including clearing the CMOS by both jumper and battery. Nothing works.
So, we've replaced 1.) PSU, still same issue. 2.) New motherboard, still same issue. 3.) New video card, still same issue HOWEVER keeping the video card out of the system gets lights on the keyboard and mouse, though the mouse never goes away from its on state (optical, meaning light never dims).
The motherboard also only gives a beep code when the video card is out. Gives 5 short beeps, AMI bios which lists as CPU failure. I'm not sure if a CPU failure would cause these symptoms though.
Any ideas as to what the issue is would be greatly appreciated.