U3011 died for no reason

[RedTalon19]

So my Dell U3011 died today for no apparent reason. The monitor still gets power, since the power LEDs still light up and the computer will recognize the connect/disconnect of the DVI connection and even the USB hub (windows sound notification). Despite all that, I get no image on the screen, no "no signal" error, the on-screen menu does not display, and the total lack of backlight glow.

I had no issues at all with this monitor leading up to this failure. I purchased this monitor back in Feb 2011. Its a rev A01. Has anybody else experienced problems similar to this at all? I've never heard of any serious issues with the U3011 before.

Anyways I called up tech support and without any issues, Dell is going to send me a new monitor with 2 day shipping and even a voucher for return shipping. The call, including all the hold time was under 30 min. I was honestly shocked at how easy and quick it was to get the replacement setup. I guess it helps I ordered the monitor under the small business side of the website. Unfortunately I'll be out of a monitor for the whole weekend, but I shouldn't really be complaining.

I guess this thread is mostly to ask how common a near total failure of this model is and also to (shockingly) praise the tech support of Dell. Just sharing my experiences.

 

[jolli]

Dell support has been great to me. Sent back my U3011 twice due to various issues and both times Dell was excellent.

Hopefully mine doesn't just up and die! I really wish I had bought the extended warranty.

 

[RedTalon19]

Once I get my new monitor I'll report back on the entire process. I just hope I don't have any dead pixels, my first one was flawless up until now.