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U2713HM refurb issues

S

Space_Coyote

Gawd
Joined
Feb 2, 2007
Messages
932
I just got mine from the recent 30% off sale, and it's massive! I can't seem to get it to display 2560 x 1440 via the DVI-D cable though. I have updated to the latest 14.12 drivers, and my 7870XT should be able to do up to 2560 x 1600, according to the Sapphire site. It will do 1440 in safe mode via DVI-I, but as soon as I go back to normal mode, it goes black after the windows logo (W7, 64-bit if it matters).

If I connect the HDMI cable, it works just fine in normal mode, but obviously won't go higher than 1920 x 1080. I'll probably get a displayport > mini displayport cable soon, but it should work via DVI-I as well shouldn't it?

Edit: Well I think I answered my own question. The Dell has a DVI-D input, and my card only has a DVI-I output. Is mini displayport > displayport fine, or am I looking at a graphics card update sooner, rather than later?
 
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You need a dual link DVI-D cable for it to work, which is NOT what they include in the refurb box. That was a major complaint from people. The cable supplied works on 1080p and below. I bought a refurb, which is how I know.

I just bought a DP cable, and that is what I use now.
 
Thanks for the reply. Looking at the cable, the connector looks exactly like the second one down in the picture below, so it think it may actually be a DVI-D Dual Link cable.

DVIQA.jpg
 
There are lots of cables that look like dual-link cables, but actually aren't. The whole thing is really sleazy.

Suffice it to say, if it can't do 2560x1440 without some issues, it isn't dual-link.
 
Oh, that is shady. So, it doesn't matter that the 7870XT only has a DVI-I output, as long as the cable is dual-link DVI-D? Can someone recommend a good cable?

I also need to hook up my old monitor that only has DVI. I'm thinking I could get an HDMI > DVI adapter, or mini-displayport to DVI? I plan on getting a new graphics card within the next 6 months, so I want something not too pricey.

Edit: I'm signing up for the free Prime trial, so I found these two on Amazon, based on the reviews. Any opinions on them?

http://www.amazon.com/gp/product/B007NJ3WI8/ref=ox_sc_act_title_4?ie=UTF8&psc=1&smid=A1AMUYYA3CT6HJ

http://www.amazon.com/gp/product/B009YCASUW/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=ATVPDKIKX0DER
 
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Ah, well, you need to look at the output. Use that pin diagram you have posted above there. Your video card should have all of the pins for a dual-link DVI-D port, which, if you look at it, will also fit a dual-link DVI-I port (the only difference is four additional pins around the flat pin for DVI-I, if I recall, this carries analog signal for when you use a DVI->VGA adapter).

Both of those cables should work fine for your needs, however, since you mentioned mini displayport - if your video card has mini displayport outputs, you can just get a mini displayport to regular displayport cable, like this:

http://www.amazon.com/gp/product/B002XVYZ82/

And use that on the U2713HM, then just connect your other monitor directly via DVI.
 
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mini DP to DP cable, problem solved, unless Google pulling up the wrong card..

don't even bother with DVI.
 
Just for info on the monitor:

Just got mine in .... Was surprised to see it come with literally every cable, DVI / VGA / HDMI / Mini DP to DP (or is it vice/versa?)

Anyhow, very happy so far, got it in, no dead pixels, it is perfect and I love it so far!
 
baii said:
mini DP to DP cable, problem solved, unless Google pulling up the wrong card..

don't even bother with DVI.
Click to expand...

That was my original plan, but somehow I got to overthinking the issue. Just ordered the mDP to DP cable, so I should be good, thanks to all.

One last question; the screen is flawless, except for a few smudges near the middle. They almost look like fingerprints, but don't come off when I clean the screen. I can only see them in good lighting, and definitely don't notice them when the screen is on. I don't think they are anything to worry about, but I just wanted to make sure they weren't a symptom of a deeper problem.
 
I got the displayport cable today, and I'm good to go at 2560x1440. I just found a stuck pixel (grrr); it's black so I don't really notice it unless I'm looking for it. When I consider this and the smudges I mentioned above, it makes me think I should maybe contact Dell. Is this typical of their refurbs, or should I expect better?
 
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