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I purchased two Lancool K-62 cases from Newegg.com. They were $119.99 a piece, and I got them with a free shipping promotion. When they arrived, I saw that they had been shipped in their retail boxes, and had sustained the ordinary UPS abuse. Upon opening the packages and inspecting the cases I saw that they had each suffered damage in the exact same place. These cases have an acrylic side window which is fastened with hex-headed screws. On the lower part of the acrylic, there are three of these screws, one on each side and one in the middle. The acrylic around the center screw has cracked on each case. This tells me that either the retail packaging is inadequately designed for shipping, and needs to be addressed by Lancool; or that Newegg should take some additional shipping precautions with this product. If this happened to two of the cases that I bought, I expect it will happen to other people as well.
I contacted Newegg, and they said they would see if they had any spare panels in the warehouse. I didn't expect this to be fruitful, as the windows are not sold as separate parts. Newegg responded that the entire cases would have to be RMA'ed. This is unacceptable to me for several reasons. 1) I have limited time to build the systems for these two cases, 2) I will have to pay $25-30 for EACH case to have it shipped back to Newegg, and 3) I fully expect the replacement cases to be damaged in this same manner.
Something else odd happened. One of the boxes had a small puncture/gash in it. Upon opening the box, I saw that someone had "patched" this puncture by taping a piece of cardboard INSIDE the box. They slapped a "fragile" sticker on the outside, probably to disguise the damage. One of the boxes I received was also WET! I blame the wetness on UPS. But I don't think UPS would have opened the box, removed the case, patched the box and then taped everything back up. I just don't think they care that much.
I also emailed Lancool, but have not heard back from them. I have seen cases from other vendors ship with a plastic film over the acrylic to prevent scratching. Neither of these cases had this.
This is the damage to one of the cases. The lighting in this picture is bad, I assure you the crack is very visible under normal lighting. Also, the crack on the second case is bigger, and it extends on either side of the screw.
Here is the interior "patch." I really think this must have happened at either Lancool or Newegg. So, it looks like I was shipped a product that was known to be damaged.
Here is the fragile sticker that appears to have been applied to hide the damage. Man, this is kind of like a big ironic F U.
I'm going to see how Newegg chooses to handle this, and I will update this thread. As for now, I would recommend against purchasing the Lancool K-62 from Newegg. In fact, I would be concerned about purchasing any case from Newegg that has an acrylic window.
I contacted Newegg, and they said they would see if they had any spare panels in the warehouse. I didn't expect this to be fruitful, as the windows are not sold as separate parts. Newegg responded that the entire cases would have to be RMA'ed. This is unacceptable to me for several reasons. 1) I have limited time to build the systems for these two cases, 2) I will have to pay $25-30 for EACH case to have it shipped back to Newegg, and 3) I fully expect the replacement cases to be damaged in this same manner.
Something else odd happened. One of the boxes had a small puncture/gash in it. Upon opening the box, I saw that someone had "patched" this puncture by taping a piece of cardboard INSIDE the box. They slapped a "fragile" sticker on the outside, probably to disguise the damage. One of the boxes I received was also WET! I blame the wetness on UPS. But I don't think UPS would have opened the box, removed the case, patched the box and then taped everything back up. I just don't think they care that much.
I also emailed Lancool, but have not heard back from them. I have seen cases from other vendors ship with a plastic film over the acrylic to prevent scratching. Neither of these cases had this.
This is the damage to one of the cases. The lighting in this picture is bad, I assure you the crack is very visible under normal lighting. Also, the crack on the second case is bigger, and it extends on either side of the screw.
Here is the interior "patch." I really think this must have happened at either Lancool or Newegg. So, it looks like I was shipped a product that was known to be damaged.
Here is the fragile sticker that appears to have been applied to hide the damage. Man, this is kind of like a big ironic F U.
I'm going to see how Newegg chooses to handle this, and I will update this thread. As for now, I would recommend against purchasing the Lancool K-62 from Newegg. In fact, I would be concerned about purchasing any case from Newegg that has an acrylic window.
