Two issues....

G

gregnash

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Jun 8, 2005
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ok so I am doing some IT support for a friend at her office... so here is the issue (other than the place is a complete cluster).....(not this is on an XP Pro system running SP2)
1.) "Office" is the receptionist User Account for the office, however somehow over the weekend it was locked out/deleted. I am not sure which as the account name shows up under "Users" in the management window and tells me to go "User Accounts". However, when I go to User Accounts Management the User does not show up.. WTF?
2.) The system uses an Intel 82566DC board with integrated NIC. However, they want to install a PAYCHEX time card system that will use RJ45 to connect to the computer which will record the timecards for the office and then connect via the internet to record the times. Anyways, they purchased a second NIC card (PCI-X) Intel CT Network card to be used to connect the timecard clock to the computer. The system will not recognize the new NIC, what am I forgetting here? I did go download the driver for it but since it is an Intel based system I cannot install it as it is seeing the other NICs drivers. What am I forgetting here or do we have a problem?
 
PCI-X NIC? This is a desktop machine? Do not think that will work... PCI-X is usually server based buses...

From what you have stated, I am guessing this is not a domain, correct?

BTW, word of advise on the timeclock - run it on a separate computer, that no one uses. You don't want those systems catching viruses. I have seen it happen, and spent countless hours pulling the database out.
 
Are these timeclock systems IP based? If they are, you do not need to run a line directly to the computer, but they would go onto the network and communicate with the computer.
 
Sorry meant PCI-E 1x.. not PCI-X. Not that I can tell, I know absolutely nothing about these timeclock machines and will be calling their support to set it up (separate issue for that).

So what am I forgetting.
 
Are you sure the PCI-E x1 NIC is in a PCI-e slot? That or you have a bad card.
 
System recognizes that there has been a new piece installed however seems like there may be a driver issues/conflict with the onboard NIC. I have not had a chance to get back to the office to try and disable the onboard NIC and then install the new one. Question is, when I was going through the driver install process it did give me an error message saying that the old drive software needed to be uninstalled before I could upgrade.. Does this make sense?

As for the user issues I think I found a way to re-enable it using control userpasswords2 that I forgot about..
 
Ok was able to fix the user lockout issue by using control userpasswords2...

So get this, while I am there they have me look at their office wireless network as there is one Laptop not connected. I get it connected and BAM the network comes down, everything is down. They have their service provided by Charter Business with an SMC firewall/router that is then connected to a Linksys E1000 and everything, including office network copier, is connected to that. So that seems a bit strange to me in the first place, but whatever. Anyways, talk with Charter, no internet issues in the area but they can see that the modem is not responding, so they restart. Nothing after that, so I disconnect the one hardlined PC in the office from the E1000 to the SMC, guy does another reboot from his end, nothing. This time we do a hard reboot (unplug power and coax) and the hardwired PC starts working. Sweet, check the wireless network and nothing. Long story short, after three hours of futzing with stuff, I find out that the SMC only like ONE THING plugged into it!!! After trying multiple things, restarts, etc. I finally unplug everything, hook only the router to the SMC, boot things up singularly and everything fucking works!

Seriously, so the SMC only wants ONE thing plugged into it or it will only allow one item to work and acquire a good IP. Is this typical of SMC items?

So the issue with the dual NICs still stands and can't for the life of me figure it out. However, I did record this error message from the PC and will investigate. Does anyone know anything about the Intel PROSet?


Untitled by renofizz, on Flickr
 
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It depends, if the SMC is cable modem, then what you need to find out is if they ordered a block of static IP addresses, and if not, then yes, 1 IP is what you are entitled to. You should plug in everything on the other side of the router/fw anyways.
 
Yeah I am realizing that now as I look at the situation more. I guess I didnt realize that it would only allow 1 IP and the cable company is the one that setup the modem/firewall as far as I know.
 
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