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Trust NewEgg?

N

Noodle Boy

Limp Gawd
Joined
Sep 2, 2004
Messages
432
I've been thinking of upgrading my video card to an ATI Radeon 9800 Pro. I usually get most of my electronics from Best Buy or Circuit City or COMPUSA. I WANT to get the 9800 from one of those places, but the trouble is they are too expensive at 249 USD. So I went to newegg.com and saw this PowerColor Radeon 9800 Pro for $201, and that's a much better deal than 249. Here's the link : http://www.newegg.com/app/viewProductDesc.asp?description=14-131-213&depa=0&manufactory=BROWSE

Anyway should I trust Newegg? I know some, if not many of you [H]'ers out there have purchased from Newegg and I was just wondering if any of you have had any bad experiences, and if those experiences were rare, if they occurred at all. Oh and tell me about the good ones as well, I just want to be sure that newegg is a good place to buy electronics from.

Many thanks in advance.
 
Yes, I would definatley buy from newegg. I recently built a system and I bought everything from them. Almost every [H]'er here probably buys from them. I give them 2 thumbs up, and they have very fast shipping that is usually free.
 
personally spent over $7k on newegg.com over the last couple years and never had a single problem.
 
I've also heard of a site called zipzoomfly.com

Would you recommend that retail site over newegg? I just want to consider all my options before making a final decision.
 
Id trust newegg to deliver jlew's firstborn


:p

purchased the majority of my workstation from them
Tyan K8W, PNY Quadro FX3000, dual Opteron 244s (rest was purchased direct from manufacturers)
likely there is both the manufacturers warranty and for a small fee they might offer an extended warranty as well (part dependent)
 
Does newegg sell the parts brand new, or refurbished? Because I see many variations on the video card I want, even on the same manufacturer, for example PowerColor and Sapphire have the same video card but they have different prices. Is there a big difference between the $202 PowerColor card and the $197 card of the same exact model? That's why I'm wondering if they sell it brand new or what.

Oh and how long does it take for your order to ship, if you opt for the regular (free) shipping?
 
Any of the big name sites are good for this:

(my list):

Newegg, ZipZoomFly, mwave.com, excaliberpc.com (major Abit retailer).

Newegg is a good reliable site, but they've begun to charge a bit extra, so i suggest you check at the alternatives as well. It seems Newegg is getting "too big" that the prices it originally prided itself on are getting lost in the whirlwind of big biz -_-.
 
well without links ....

one is likely Retail (Boxed) the other OEM, (No box)
both new

they do sell some refurbs, but it would say that specifically
 
Mwave is a great place to buy from since they do willcall!!!!!!!!! Nothing like getting that Friday afternoon itch scratched. :D
 
Thanks for the info! I'm surprised how fast you [H]'ers reply to threads, its astonishing.
 
zipzoomfly is cheaper/faster sometimes but newegg has better customer service

and if you read the product description it will tell you if it is OEM/Bulk, refurbished, or retail

retail = exactly what you would buy in a retail store, with the exact same mfg's warranty
OEM/Bulk = the product only, no extras, warranty may be shorter, or in some cases (hard drives) longer
refurbished = there are 2 kinds of refurbished. 1) refurbished from newegg or a store like newegg usually means someone bought it and didn't like it so they returned it, newegg then resells it with a shorter warranty and lower price (should still have mfg's warranty, but always good to make sure) 2) factory refurbished is when a defective product is RMAed back to the company that made it, and then they repair it and resell it

for you, I would recommend buying a retail package such as this:

http://www.newegg.com/app/ViewProductDesc.asp?description=14-102-286&depa=0
 
over 25,000 members, over 24,000 posts per week :p

and an easy question to answer, with the majority having 1st hand experience ;)
 
I just recently dropped 700 dollars @ newegg. wouldnt spend that much anywhere eles. And you CONNOT BEAT their prices!
 
I wouldnt go that far
however

for very good prices
complete trustworthyness
a very wide selection (one shipment verses 3)
and superior customer service

they are indeed hard to beat
I do buy specialized products elsewhere (cooling)
and I get my memory direct (normally Crucial\Micron)
or say my power supply (PCP&C)
 
newegg doesn't usually have the cheapest prices, but overall they are pretty low.

I'd trust newegg more than powercolor. I don't like powercolor. The reviews are pretty positive and there's a lot of 'em.

edit: that's actually not a great price. outpost.com has the retail, built by ati 9800 pro (3 year warranty) for the same price pretty often. i thought that was for a 256MB card.

http://shop4.outpost.com/product/3628345 $179.99 built by ati, retail boxed
 
Noodle Boy, it has always been my understanding that ATI manufactures GPU’s not Graphics Card Assemblies as a whole, so the chances are that the ATI branded 9800Pro that you purchase at your local Best Buy (with a hefty markup) is manufactured by Sapphire anyway. Differences can lay with the length of the associated manufactures warranty, or perhaps the memory modules used (ATI may specify a particular memory manufacturer for cards that are going to be branded with their name), but basically cards in the category of the Power Color you pointed out to us here are all reference cards, meaning of the same design.

To bring this little diatribe back to the topic at hand, Newegg is great; I have in past years done business with Outpost, Computers4Sure and Mwave but have long since moved all my business to Newegg as a rule. If they (Newegg) say they have a product they have it, no fiddling you about; and should you need an RMA their system is online, fast and not argumentative. We have on occasion needed to phone them directly just to clarify things in our mind and coordinate ourselves after placing multiple large orders going to different locations at the same time and coming from both their east and west coast warehouses, and on those occasions they have been exceptionally nice; in other words you can actually get hold of someone by phone that knows their arse from a hole in the ground.

Their OEM Graphics Cards carry a one-year replacement warranty unless otherwise specifically noted. Which brings me to my next point…

…Were I you, I would save my pennies and buy a card with something other then the reference cooling arrangement of the Power Color you noted. I am not going to say that the reference 9800Pro cards are notorious for over heating, but let’s just say they are perhaps a little too prone to cooling issues. You need only scan this and other forums to start to draw that conclusion; you should not have to go to the expense of adding after-market cooling to a card (no OCing) in a well-ventilated case, and yet many have had to do just that with reference 9800Pro cards. I myself had a Sapphire Atlantis 9800Pro/128 that started producing artifacts after four months use, it was never over-clocked and ran in a case with four chassis fans and 470-watts of power. Thank goodness Newegg stepped up and painlessly honored their OEM Warranty with a replacement (which is still sitting in the box unused, as a backup to my 6800).

No, as I say, were I you I would be looking for a card with a more substantial cooling arrangement then the reference style 9800Pro cards offer, even if it does cost a little more dough. If your heart is set on a 9800Pro GPU then you might look to the MSI RX9800Pro. Another two things about shopping at Newegg, be sure and read all the customer reviews, even on products you might only remotely be thinking of as an option, that is where you are going to learn details of how cards were shipped, by example, what core GPU, what brand memory modules, etc. And also an often-overlooked feature at Newegg; many of the product pages have links to external reviews on the left hand margin of the page under the heading of “resources”.

I don’t think you can go wrong with Newegg, especially after you realize that what you really need is a Leadtek nVidia 6800 series card…Ha Ha, sorry just had to throw that in, best of luck.

Peace,
James
 
punkitup said:
Noodle Boy, it has always been my understanding that ATI manufactures GPU’s not Graphics Card Assemblies as a whole, so the chances are that the ATI branded 9800Pro that you purchase at your local Best Buy (with a hefty markup) is manufactured by Sapphire anyway. Differences can lay with the length of the associated manufactures warranty, or perhaps the memory modules used (ATI may specify a particular memory manufacturer for cards that are going to be branded with their name), but basically cards in the category of the Power Color you pointed out to us here are all reference cards, meaning of the same design.

To bring this little diatribe back to the topic at hand, Newegg is great; I have in past years done business with Outpost, Computers4Sure and Mwave but have long since moved all my business to Newegg as a rule. If they (Newegg) say they have a product they have it, no fiddling you about; and should you need an RMA their system is online, fast and not argumentative. We have on occasion needed to phone them directly just to clarify things in our mind and coordinate ourselves after placing multiple large orders going to different locations at the same time and coming from both their east and west coast warehouses, and on those occasions they have been exceptionally nice; in other words you can actually get hold of someone by phone that knows their arse from a hole in the ground.

Their OEM Graphics Cards carry a one-year replacement warranty unless otherwise specifically noted. Which brings me to my next point…

…Were I you, I would save my pennies and buy a card with something other then the reference cooling arrangement of the Power Color you noted. I am not going to say that the reference 9800Pro cards are notorious for over heating, but let’s just say they are perhaps a little too prone to cooling issues. You need only scan this and other forums to start to draw that conclusion; you should not have to go to the expense of adding after-market cooling to a card (no OCing) in a well-ventilated case, and yet many have had to do just that with reference 9800Pro cards. I myself had a Sapphire Atlantis 9800Pro/128 that started producing artifacts after four months use, it was never over-clocked and ran in a case with four chassis fans and 470-watts of power. Thank goodness Newegg stepped up and painlessly honored their OEM Warranty with a replacement (which is still sitting in the box unused, as a backup to my 6800).

No, as I say, were I you I would be looking for a card with a more substantial cooling arrangement then the reference style 9800Pro cards offer, even if it does cost a little more dough. If your heart is set on a 9800Pro GPU then you might look to the MSI RX9800Pro. Another two things about shopping at Newegg, be sure and read all the customer reviews, even on products you might only remotely be thinking of as an option, that is where you are going to learn details of how cards were shipped, by example, what core GPU, what brand memory modules, etc. And also an often-overlooked feature at Newegg; many of the product pages have links to external reviews on the left hand margin of the page under the heading of “resources”.

I don’t think you can go wrong with Newegg, especially after you realize that what you really need is a Leadtek nVidia 6800 series card…Ha Ha, sorry just had to throw that in, best of luck.

Peace,
James
Click to expand...

Listen to this man he is 110% right on.

DASHlT
 
Qtip42 said:
If newegg were a girl, I'd hit it...then marry it.
Click to expand...


I'm with this guy :D

Seriously thou, Newegg is great, i've spent thousands and never had one problem with them. Even there refurbs, i've had a few that didn't work right, they gave me a diffrent one or gave me my money back. Some of the refurbs i've gotten from them have work perfectly!

If your looking for lowest prices, you can look at the aformentioned places, but don't always expect newegg style of customer satisfatcion.
 
Overall, I love NewEgg. For most things, NewEgg is the way to go.

Newegg is great but they also have respectable competition. One thing about NewEgg I didn't like, if an items arrives damaged, you have to pay the return shipping for the RMA. I placed a $400 order with Newegg and Fedex just left it at my door ...... damaged. No chance to accept or refuse delivery. I had to pay to return it from $$$Hawaii$$$ (go to hell FedEx) . Another time I ordered $45 in parts from Newegg and FedEx insisted it be signed for. :rolleyes:

Most of my beef is with FedEx, NewEggs exclusive delivery people.
 
CraftyOtter said:
Most of my beef is with FedEx, NewEggs exclusive delivery people.
Click to expand...

Exactly, Fedex smokes crack like no one's business. I'd send USPS any time possible which makes me not want to buy from newegg

~Adam
 
CraftyOtter said:
One thing about NewEgg I didn't like, if an items arrives damaged, you have to pay the return shipping for the RMA.
Click to expand...
Is there any vendor that doesn't require you to pay the return shipping for an RMA?? I mean the whole RMA process doesn't come into play until after you have accepted delivery from the carrier, as opposed to refusing delivery of an obviously damaged package which would incur no additional charges.


CraftyOtter said:
I placed a $400 order with Newegg and Fedex just left it at my door ...... damaged. No chance to accept or refuse delivery.
Click to expand...
Man that is a drag, I would have been on the phone to FedEx in a heartbeat telling them if they couldn't show proof of my signature in acceptance then they had better get a truck out to me to pickup that damaged package.

Peace,
James
 
Anyway should I trust Newegg?
Click to expand...

Been dealing with them for over 5 years now never a problem. Spent well over 9 grand
building 3 systems and many upgrades. Good quality new stuff both retail and OEM.
Used there return policy a few times and it was great with cross shipped replacements.
NEVER a problem.

You can't beat there service. Prices are really good and bellow most brick n' mortar stores.
 
newegg.com will ship USPS if necessary, but they charge an arm and a leg to do so. They're one of the few retailers that cheerfully ship to overseas APO/FPO addresses because those addresses require USPS shipping, however the quoted shipping cost tends to be somewhere around double the postage stamped right on the box, so I guess they're using the rest for lunch after driving to the post office.

Seriously, on one order I started watching how the shipping costs added up. Each item was around $7 or $8 more in shipping even if it was just a little 80mm fan or something similiarly small/light. So when my order was shipped to me, the shipping cost was over $40 and it all showed up in a single medium sized box with under $20 postage used, no insurance, not registered, not even receipt required, for $450ish worth of stuff.

I priced out a $29 small, lightweight 3.5" USB hard drive external enclosure, just the shell so it weighs almost nothing, and the shipping is $15.30 using USPS. Compare that to $1.99 for fedex on the same item... I guess I'll pass on buying that item.

So that's irritating, but I guess it's better than buying locally and paying 1.8x plus 18% tax on the local economy. There's just no benefit at all to buying a lot of stuff at once when they ship USPS so from now on I'm probably just going to buy one item at a time and make them box them up separately since it seems like that's how they charge for usps shipping no matter how many boxes they actually use.

I've had no problems with their service/support, they answer emails within a day or so, and their web site inventory seems to be accurate so there aren't any in stock out of stock games. Like their shipping prices, their merchandise prices aren't the best but I'll gladly pay an extra few bucks to buy from a reliable merchant who actually ships to my address and knows what an APO/FPO address is.

They also have daily sales on certain common items posted up on the front page of their website, so if you're sorta kinda looking for a particular part, it might be a good idea to check their pages daily. For example, anyone looking for cheap hard drives ought to check them out because they keep putting the 80 gig WDC hard drives up for under $70, and there are other specials that seem to be reasonable deals as well.
 
punkitup said:
Man that is a drag, I would have been on the phone to FedEx in a heartbeat telling them if they couldn't show proof of my signature in acceptance then they had better get a truck out to me to pickup that damaged package.
Click to expand...

Damn straight. I've refused several packages afer they were delivered by DHL. Called 'em up and told them to come get the shit and send it back.
 
I know someone mentioned BB ATI earlier so I'll put my 2c in on this:

In my opinion, don't even bother with BB ATI cards. They often carry a premium for no apparent reason, and their bundles are pathetic.
 
NightRaven said:
I know someone mentioned BB ATI earlier so I'll put my 2c in on this:

In my opinion, don't even bother with BB ATI cards. They often carry a premium for no apparent reason, and their bundles are pathetic.
Click to expand...

I disagree. I had to RMA a card back to ATI and it was very easy and they replaced it no charge, with a brand new card in about 2 weeks.

The few extra bucks is worth the peace of mind to me.
 
I trust Newegg. I did not realize 9800 pros are still that high.
 
The thing with FedEx is that they are franchises. So FedEx can vary by location.

I actually have much better luck with FedEx than UPS, but the USPS is always good too.

==>Lazn
 
Can anyone recommend a place that is trustworthy like Newegg, but doesn't charge sales tax on orders from people in CA? I like Newegg, but the sales tax adds up on large orders.
 
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