Troubleshooting Windows 10 Home Edition Blue Screens

Discussion in 'Operating Systems' started by biggles, Nov 21, 2019.

  1. biggles

    biggles [H]ard|Gawd

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    Recorded a recent history of blue screens by date along with stop code messages:
    11/20/2019 UNEXPECTED_STORE_EXCEPTION
    11/12/2019 IRQL_NOT_LESS_OR_EQUAL
    10/16/2019 KERNEL SECURITY CHECK FAILURE
    9/27/2019 MEMORY MANAGEMENT
    9/20/2019 SYSTEM SERVICE EXCEPTION
    What failed: Ntfs.sys
    9/5/2019 MEMORY MANAGEMENT
    Lots more prior to those, but I did not record details until the 9/5 occurrence.

    Troubleshooting done thus far:
    System tuning (drivers updated, Windows updated, Glary utilities, antivirus run)
    Replaced system RAM and OS hard drive
    Windows reinstall
    Chkdsk and repair
    Motherboard bios updated

    Considering the above list, is the problem likely to be the motherboard?

    I read someplace that replacing the motherboard battery can sometimes fix blue screens. Worth a try?
     
  2. pendragon1

    pendragon1 [H]ardForum Junkie

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    yes! i have a z97 based system here that had all sort of bsods like those before replacing the battery. dont forget to clear the bios and start fresh after replacing it and for $1 at the dollar store its worth trying. if that doesnt help try bumping ram voltage by 10%.
     
  3. biggles

    biggles [H]ard|Gawd

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    What are the steps to clear the bios in order to start fresh? I assume no real risk of permanently wrecking things. System simply won't boot if settings are not properly configured, correct?
     
  4. B00nie

    B00nie [H]ardness Supreme

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    I hope you reset your bios, removed all overclocks before troubleshooting the bluescreen. A bad PSU will make your computer unstable and produce random faults. Often a bad PSU first manifests as unstable overclocks.
     
  5. DrLobotomy

    DrLobotomy [H]ardness Supreme

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    Start pulling sticks of RAM to see if you have a bad stick if none of the other above suggestions don't work.
     
  6. B00nie

    B00nie [H]ardness Supreme

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    I would try booting the computer using a USB memtest86+ to test the ram. Even one error means that the ram is faulty.
     
  7. pendragon1

    pendragon1 [H]ardForum Junkie

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    yank the old battery, yank the power cord and hit the power button a few times to discharge the caps and let it sit for a few minutes. pop a new battery in and fire it up. go straight to bios and load the optimized settings. see if it helps and if it does then you can reapply any oc you had before, if any.
     
  8. biggles

    biggles [H]ard|Gawd

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    Regarding the memory tests, seems unlikely that memory is faulty since I had the same problems prior to replacing the ram about 9 months ago.

    Regarding overclocking, I did not have any other than xmp profile for the ddr3 ram. I am going to try bumping up the ram voltage from 1.5v to 1.6v in the bios to see if this eliminates the blue screens. If not, will try the motherboard battery replacement.
     
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  9. xx0xx

    xx0xx Gawd

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    Interesting, I have a Lenovo laptop exhibiting similar behavior. Currently have swapped out the RAM to see if that fixes the issue.

    Never thought about the CMOS/Mobo battery. Worth a shot.

    After that, I'm guessing motherboard (northbridge/southbridge/etc?)

    STOP codes are different nearly every time, but multiple references to memory_management. WinDbg didn't really help much either.
     
  10. Mazzspeed

    Mazzspeed 2[H]4U

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    I had this happen on a Surface Pro. Blue screens all over the place, barely able to run the device for more than two minutes before another random bluescreen, each one different from the last.

    I suspected hardware failure and told the client so, until it went out to the car to get something, came back and found that in that time the bluescreens had suddenly stopped altogether. I think it was a Windows update, I think in between bluescreening it patched itself and the problem stopped. I'll never know for sure as I had another job to get to and didn't have time to go back through the logs, but they're a returning customer and they haven't called me telling me the issue is ongoing.
     
  11. B00nie

    B00nie [H]ardness Supreme

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    You repair windows based computers? Your place in heaven is garanteed after these sacrifices.
     
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  12. Mazzspeed

    Mazzspeed 2[H]4U

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    I'm a saint B00nie!

    Honestly, people are so thankful when I get their Windows PC running right, sometimes I think I am..
     
    Last edited: Nov 27, 2019